eContact Centers

WHITE PAPER: Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business.

Posted: 04 Apr 2013 | Published: 04 Apr 2013

WHITE PAPER: In 2010 when Ofcom, the United Kingdom's regulatory authority for communications industries, revised their regulations regarding outbound calling, businesses were outraged. Companies feared that the revisions would hinder their success. Read on to learn how complying with these changes can actually lead to improved performance and productivity.

Posted: 18 Dec 2012 | Published: 31 Oct 2011

WHITE PAPER: Connecting dispersed workforces, partners, and clients doesn't have to be such a challenge – especially when you have video conferencing on your side. View this whitepaper to learn the benefits of this easy-to-use, affordable collaboration tool!

Posted: 20 Feb 2013 | Published: 30 Jun 2011

WHITE PAPER: Uncover the direct benefits that video collaboration offers and how it can help meet the challenges in today's globally dispersed, mobile workplace. Also learn more about deployment considerations and details of a solution that provides the communications capabilities you're looking for.

Posted: 08 Feb 2013 | Published: 31 Dec 2012

WHITE PAPER: Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.

Posted: 20 Dec 2012 | Published: 31 Oct 2012

WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.

Posted: 02 Jun 2008 | Published: 01 Jan 2008

WHITE PAPER: This overview examines the power of Speech Analytics technology to extend resources and expand knowledge.

Posted: 23 Jun 2011 | Published: 23 Jun 2011

WHITE PAPER: Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.Now through Oct.29th 2011, US-based customers can buy one eligible Cisco Unified IP Phone and get another free.

Posted: 07 Sep 2011 | Published: 07 Sep 2011

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.

Posted: 17 Feb 2010 | Published: 17 Feb 2010