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Web Self Support White Papers (View All Report Types)
 
5 Tips to Get Your Site Hosting Started
sponsored by Hostway Corporation
WHITE PAPER: Are you considering website hosting? This white paper serves as an end-to-end guide in doing so. Click here to see why web hosting (and email) should be part of your market offering.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Hostway Corporation

Shining While Designing: Picking a Profitable Hosting Reseller
sponsored by Hostway Corporation
WHITE PAPER: This white paper highlights the essentials of having a robust hosting partner. Read on here to see why these partnerships are more important than ever and access advice for finding the right partner for you.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Hostway Corporation

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

5 Steps to Building a Customer Experience-Driven Contact Center
sponsored by Genesys
WHITE PAPER: This white paper illustrates how organizations are overcoming modern customer experience hurdles to earn customers' satisfaction and long-term loyalty. Read on to uncover 5 important steps to building a customer experience-driven contact center.
Posted: 24 Aug 2015 | Published: 31 Dec 2014

Genesys

Banks are Striking Gold in the Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER: This resource details how banking contact centers can streamline operations and drive success by discovering the true nature of all customer conversations. Access this white paper to discover how your bank can utilize analytics software to extract the highest value out of your contact centers.
Posted: 04 Aug 2015 | Published: 04 Aug 2015

Calabrio, Inc.

Tip Sheet: Building the Business Case for an Omnichannel Contact Center
sponsored by Genesys
WHITE PAPER: Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service.
Posted: 24 Aug 2015 | Published: 24 Aug 2015

Genesys

Improve Customer Experience Through the Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER: In this white paper you will learn why the best way to improve the customer experience is through service. Access this resource now to discover why 63% of consumers say customer experience is the most important factor in their choice of brand.
Posted: 13 Aug 2015 | Published: 13 Aug 2015

Calabrio, Inc.
 
 
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