Web Self Support

WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.

Posted: 21 Nov 2008 | Published: 21 Nov 2008

WHITE PAPER: This white paper describes how to improve business productivity and client satisfaction with customer and partner self-service portals.

Posted: 28 Nov 2007 | Published: 01 Sep 2007

WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.

Posted: 27 Oct 2011 | Published: 27 Oct 2011

WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.

Posted: 08 Jan 2009 | Published: 01 Jul 2008

WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.

Posted: 04 Jan 2007 | Published: 01 Jan 2007

WHITE PAPER: Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.

Posted: 23 May 2013 | Published: 31 Mar 2013

WHITE PAPER: This resource describes how the right financial service partner can help you reduce costs, manage credit risk, decrease capital expenditure, and more. See if an outsourcing strategy meets your business needs by reading on to learn more now.

Posted: 28 Mar 2013 | Published: 31 Aug 2010

WHITE PAPER: This resource offers ten steps to achieving IT portfolio management enlightenment. Learn how, by integrating APM and PPM solutions, CIOs can achieve better visibility into their entire IT portfolio, creating improved efficiency, lower costs and overall business harmony.

Posted: 20 May 2013 | Published: 20 May 2013

WHITE PAPER: Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.

Posted: 03 Apr 2013 | Published: 03 Apr 2013

WHITE PAPER: Modern contact centers are faced with customer demands for consistent, 24/7 service and support - even the public sector. This in-depth survey report delves into the challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives.

Posted: 23 May 2013 | Published: 23 May 2013