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Web Self Support White Papers (View All Report Types)
 
If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Managed Service Provider Model is Dead
sponsored by Vembu Technologies
WHITE PAPER: Access this whitepaper to find out how MSPs can combine their in house expertise with the customer environment to assist with migrating, deploying, configuring, integrating and monitoring cloud service offerings.
Posted: 03 Dec 2014 | Published: 03 Dec 2014

Vembu Technologies

Keep Customers Happy with Personalized Shopping Experiences
sponsored by [24]7
WHITE PAPER: Download this valuable infographic now to hear the story of how one father delivered the tablet of his daughter's dreams for her birthday thanks, in large part, to customer experience powered by [24]7.
Posted: 23 Jan 2015 | Published: 23 Jan 2015

[24]7

Increase the Impact of Processes with Decision Management
sponsored by IBM
WHITE PAPER: This white paper highlights Decision Management, an approach that focuses on decisions early. Read on to find out how it can increase the impact of your business processes.
Posted: 30 Dec 2014 | Published: 30 Dec 2014

IBM

Get a Better View of Customer Behaviors
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Access the following informative resource to learn why—and how to deploy—more modern measures to gain a better overall view of customer and employee behaviors.
Posted: 11 Dec 2014 | Published: 11 Dec 2014

Oracle Corporation UK Ltd

How to Reduce Batch Implementation Time in Retail Environments
sponsored by Automic
WHITE PAPER: This brief white paper describes an automation tool that will help retailers enhance processing speed and functionality, deliver company-wide business process automation, and reduce errors. The result – a reliable, accurate and trouble-free batch retail process.
Posted: 18 Sep 2014 | Published: 18 Sep 2014

Automic

Buyer's Guide to Enterprise File Sync and Share (that users will love)
sponsored by Code42
WHITE PAPER: Read this buyer's guide to evaluate sync/share solutions and ensure you choose one that aligns with your users' needs and your organizations' preferences.
Posted: 20 Oct 2014 | Published: 20 Oct 2014

Code42
 
 
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