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3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs sponsored by Dimension Data WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs. Posted: 03 Feb 2014 \| Published: 03 Feb 2014 TOPICS: IT Service Management \| IT Services

Beyond Passwords: Protect the mobile enterprise with smarter security solutions sponsored by IBM WHITE PAPER: Find out how flexible authentication schemes, context-based access and behavioral analysis can help ensure that only authorized mobile users can access your valuable resources—on-site, in the cloud and beyond. Posted: 09 Oct 2014 \| Published: 30 Sep 2013 TOPICS: Access Control \| Access Control Software \| Application Security \| Authentication \| Authorization \| CIOs \| Cloud Security \| Compliance Best Practices \| Compliance Software \| Cybersecurity \| Data Analytics \| Data Security \| Endpoint Security \| Fingerprinting \| Firewall Management \| Fraud Protection \| Identification Systems \| Identity Management \| Identity Management Software \| Internet Security \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Laptop Computers \| Mobile Device Management \| Mobile Workers \| Network Security \| Network Security Hardware \| Network Security Software \| Password Authentication Protocol \| Password Management \| Password Management Software \| Passwords \| Regulatory Compliance \| Risk Assessment \| Risk Management \| Secure Content Management \| Secure Content Management Hardware \| Secure Content Management Services \| Secure Content Management Software \| Securities Industry \| Security \| Security Best Practices \| Security Hardware \| Security Industry \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Systems \| Security Threats \| Smart Phones \| Social Computing \| Tablet PC \| Vulnerability Assessments \| Vulnerability Management

Realizing integrated interconnected service chain sponsored by IBM WHITE PAPER: Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise. Posted: 17 Jul 2013 \| Published: 30 Jun 2012 TOPICS: Cloud Computing \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| ITIL \| Outsourcing \| Service Level Management

SaaS Takes Center Stage in 2014 sponsored by IBM WHITE PAPER: Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic. Posted: 02 Oct 2014 \| Published: 29 Jul 2013 TOPICS: Cloud Computing \| Cloud Management \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services \| IT Spending \| Software \| Software as a Service

Cloud Computing on a Smarter Planet sponsored by IBM WHITE PAPER: The true promise of cloud isn’t just about advancing IT; it’s about reinventing business. Leading companies are unlocking the deeper potential of cloud as a way to manage not just their IT but also their businesses. They’re discovering that cloud can help them create new marketplaces, smarter business services and profitable new revenue streams. Posted: 15 Nov 2011 \| Published: 15 Nov 2011 TOPICS: Cloud Computing \| Cloud Management \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Management \| IT Services

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental. Posted: 19 May 2014 \| Published: 30 Apr 2013 TOPICS: IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems \| ITIL

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization sponsored by TechExcel WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Asset Management (Finance) \| Business Process Management \| CRM \| Customer Satisfaction \| ERP \| Help Desks \| IT Services \| ITIL \| Productivity

From Fear to Value: CIO Strategies for Propelling Business Through the Economic Crisis sponsored by IBM WHITE PAPER: This whitepaper outlines key strategies for CIOs to drive business results through the economic crisis. Posted: 28 May 2013 \| Published: 06 Mar 2009 TOPICS: CIOs \| Economic Environment \| Enterprise Systems \| IT Infrastructure \| IT Management \| IT Services

Why You Should Take a Holistic Approach to ITIL and Service Support sponsored by BMC Software, Inc. WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

Rethinking People Costs in Enterprise IT sponsored by Rackspace Technology WHITE PAPER: This white paper explores how to assess your IT people spend and position IT as a central driver of business growth. Posted: 15 Oct 2014 \| Published: 12 Aug 2014 TOPICS: IT Asset Management \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Services \| IT Spending \| Talent Management