Web Infrastructure

WHITE PAPER: IT managers that fail to embrace on-demand services will hold back the organisation they are supposed to be supporting. Such services can save costs within IT, as well as provide new capabilities to the business that have previously been unavailable or unaffordable.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

WHITE PAPER: Access this resource to uncover best practices for motivating, managing, and leading virtual teams. Discover the importance of minimizing feelings of disconnection, tips on handling the inevitable obstacles distance brings, how to successfully close a project, and more.

Posted: 07 May 2012 | Published: 07 May 2012

WHITE PAPER: Success in the IT world requires the ability to exceed customer expectations on a regular basis, and, oftentimes, achieving this goal means enlisting the help of a modern service assurance strategy. Read this white paper to learn about the application capabilities a service assurance system should include and how you can implement one today.

Posted: 07 May 2012 | Published: 07 May 2012

WHITE PAPER: This resource highlights some of the best ways to perpetuate cost saving IT-initiatives through effective utilization of resources, motivating employees and change management.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WHITE PAPER: This valuable resource offers key insight into how you can empower your IT staff to ensure maximum value to your business. Within, four top industry leaders share their thoughts on how empowering your IT team can help you meet business goals.

Posted: 20 Apr 2012 | Published: 20 Apr 2012

WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

WHITE PAPER: The right Executive Dashboard can be one of the most catalytic investments an enterprise makes, if you chose the right one. Access this informative white paper to discover who is using Executive Dashboard and why, what design points every CIO should consider, the financial benefits those using Executive Dashboard are witnessing, and more.

Posted: 17 May 2012 | Published: 17 May 2012

WHITE PAPER: Need a few tips on how to manage your cloud infrastructure? Here are seven best practices that will keep your business-critical cloud environment up and running.

Posted: 01 May 2012 | Published: 01 May 2012

WHITE PAPER: Although leveraging virtualization to support desktop workloads can improve IT management efficiency, costs, and capabilities, choosing the vendor that best fits your needs can be overwhelming.This white paper offers a detailed vendor analysis that offers a way to determine which desktop virtualization solutions most benefit your business.

Posted: 01 Nov 2011 | Published: 01 Nov 2011