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Smart Service Management Transforms Corporate IT
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover a holistic, integrated approach to service management that utilizes modern automation and management tools, enabling CIOs to overcome potentially costly shadow IT, rising IT complexity and device diversity, and more.
Posted: 07 Mar 2016 | Published: 31 Dec 2015

Matrix42

Legacy ITSM Systems Leave Businesses in the Lurch
sponsored by ServiceNow
WHITE PAPER: This resource explains why legacy ITSM systems aren't able to meet today's challenges. Learn how obsolete service management systems are preventing you from being able to allocate more of the IT budget toward innovative projects, harness the talents of the millennial workforce, and more.
Posted: 03 Mar 2016 | Published: 31 Dec 2015

ServiceNow

5 Key Initiatives to Optimize Service Delivery
sponsored by ServiceNow
WHITE PAPER: To optimize the productivity and happiness of the workforce, it's critical that they see the service desk as effective, pleasant, and easy to work with. This Forrester resource reveals 5 key initiatives that can maximize the effectiveness of your service desk.
Posted: 11 Mar 2016 | Published: 18 Sep 2015

ServiceNow

Overcoming 5 Roadblocks in your Service Desk Journey
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Did you know that over 85% of Fortune 500 organizations will be unable to exploit Big Data for competitive advantage through 2015? Discover here a cloud-based IT service management solution proven to help you improve customer satisfaction and service quality. Read on to overcome the five most common ITSM service desk roadblocks.
Posted: 01 Apr 2016 | Published: 01 Apr 2016

Hewlett Packard Enterprise

Evaluating RMM Solutions Three key criteria for growth-oriented MSPs
sponsored by Solarwinds N-able
WHITE PAPER: This guide gives you three criteria to consider when choosing the RMM solution that's best for your business.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

How to Enable the Private Cloud and Disable Shadow IT
sponsored by SolidFire
WHITE PAPER: This white paper explores an IT as a Service (ITaaS) solution that enables the private cloud and disables shadow IT, allowing developers more room for innovation and project growth.
Posted: 16 Jun 2015 | Published: 17 Mar 2015

SolidFire

The Big Data Service Desk: The ITSM Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this white paper, examine a comprehensive service desk solution—delivered for on-premises or via SaaS—designed to automate your operations management and improve user experience. Access this paper to transform your IT service desk using big data in 3 ways, like enabling help desk self-service.
Posted: 01 Apr 2016 | Published: 01 Apr 2016

Hewlett Packard Enterprise

Gain Social Insight: Connect Business And IT into One Conversation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster.
Posted: 04 Jun 2014 | Published: 31 Mar 2014

Hewlett Packard Enterprise

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile
sponsored by IBM
WHITE PAPER: This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.
Posted: 02 Apr 2014 | Published: 10 Apr 2013

IBM

The ServiceNow Service Automation Platform
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.
Posted: 12 May 2014 | Published: 13 May 2013

ServiceNow
 
 
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