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Web-Based Self Support White Papers (View All Report Types)
 
Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Configure or Customize?
sponsored by Workday
WHITE PAPER: In this paper, we examine the high cost of making and supporting customizations to client/server-based applications as well as the differences between configuration and customization.
Posted: 09 Oct 2014 | Published: 11 Sep 2012

Workday

4 Ways to Engage Customers on Your Website
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Explore this exclusive resource to find out if your website is up to the standards of today's demanding customers. Also gain access to the top 4 tips on how you can improve customer engagement on your website.
Posted: 15 Dec 2014 | Published: 15 Dec 2014

Oracle Corporation UK Ltd

Evolve Your Mobile Mindset: Deliver the Service Your Customers Expect
sponsored by [24]7
WHITE PAPER: This exclusive white paper looks at the changes sales and services must make in creating a mobile mindset.
Posted: 23 Jan 2015 | Published: 15 Dec 2014

[24]7

Mass Data Processing For SAP Industry Solutions
sponsored by Automic
WHITE PAPER: Oracle Financials offers extensive functionality, yet closing the books on a financial period is typically time consuming and involves numerous manual steps. View this resource to discover how automation can dramatically reduce errors and resources during the financial closing process.
Posted: 12 Sep 2014 | Published: 12 Sep 2014

Automic

Retail Branch Networks: The Keystone to Bank-Customer Relationships
sponsored by Hewlett-Packard Limited
WHITE PAPER: Uncover best practices for working within retail branch banking environments so you can ensure a great customer experience.
Posted: 12 Nov 2014 | Published: 31 Oct 2012

Hewlett-Packard Limited

Enhance Automation Within, Around, and Beyond Oracle E-Business Suite
sponsored by Automic
WHITE PAPER: How do you get around the shortcomings of  internal job schedulers to put you back in control of your business processes? Find out in this white paper that offers a technology that can help you reduce implementation time, accelerate business processes, and provide true enterprise scheduling.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

Automic
 
 
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