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Web-Based Self Support

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Web-Based Self Support White Papers (View All Report Types)
 
If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Survive Retail Spikes: How global Online Retailers Can Operate at Scale
sponsored by Amido
WHITE PAPER: Retail spikes are a reality: Black Friday, Christmas, Halloween. Too often, simply surviving the next spike dominates IT thinking for e-commerce leaders. Explore how forward-thinking businesses are addressing issues in their search to meet customer expectations and to build lasting advantage – without going from one spike to the next.
Posted: 16 Oct 2017 | Published: 16 Oct 2017

Amido

Technology Roadmap for Omnichannel Customer Engagement
sponsored by Genesys
WHITE PAPER: Discover how to use a system of engagement approach to enable seamless omnichannel service across all channels and touchpoints, and uncover 4 steps to make your contact center operations omnichannel-ready.
Posted: 31 Aug 2017 | Published: 31 Aug 2017

Genesys

Digital Transformation: How Identity Impacts Customer Relationships
sponsored by Amido
WHITE PAPER: Your customers expect to be able to use multiple devices to interact with your business. As a result, identity is becoming a cornerstone of digital transformation initiatives. How can you bring identity into the mix and better serve your customers on their terms? Find out inside.
Posted: 13 Oct 2017 | Published: 13 Oct 2017

Amido

Revolutionize Your Commerce Experience
sponsored by Sitecore
WHITE PAPER: According to Help Scout, 78% of consumers abandon a transaction or purchase because of poor service. You need to personalize and customize your interactions with customers to remain competitive. Learn how to revolutionize your commerce experience, and uncover 5 key benefits of integrating content and commerce.
Posted: 03 Oct 2017 | Published: 01 Oct 2016

Sitecore

Critical Capabilities for Contact Center Infrastructure, Worldwide
sponsored by Genesys
WHITE PAPER: Explore 3 use cases that represent the most common configurations for contact center infrastructure. Plus, find out how to support more engaging, omnichannel customer service and incorporate unified communications and collaboration technology more effectively into your contact center operations.
Posted: 24 Oct 2017 | Published: 22 May 2017

Genesys

8 Ways to Increase Conversions with Call Tracking
sponsored by Twilio
WHITE PAPER: If a customer clicks on an ad but calls the store to make a purchase, how can you track conversion rates? Learn how call tracking is helping advertisers use phone numbers to match online clicks with offline purchasing behavior.
Posted: 11 May 2017 | Published: 11 May 2017

Twilio
 
 
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