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Voice XML White Papers (View All Report Types)
 
The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
sponsored by Genesys
WHITE PAPER: This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008

Genesys

Incorporating IBM Speech Solutions into a Service Oriented Architecture
sponsored by IBM Software Group
WHITE PAPER: This white paper explains the benefits of On Demand Business, standards-based development and SOA as a part of product offerings and how SOA has shifted from concept to a viable approach to managing disparate IT resources.
Posted: 16 Nov 2006 | Published: 01 Jun 2006

IBM Software Group

Why and How to Achieve Global ERP
sponsored by IFS
WHITE PAPER: Find out why many mid-market businesses are turning to global enterprise resource planning (ERP) to achieve a successful global business expansion.
Posted: 12 Aug 2014 | Published: 31 Dec 2013

IFS

Enable Rapid IT Service Delivery and Innovation with an Infrastructure Built for Cloud-Native Applications
sponsored by Red Hat
WHITE PAPER: This web book explores the cloud infrastructure and tools required to support agile IT methods and applications, and demonstrates why open source technology is the best way to achieve the full benefits of this new, rapid mode of IT service delivery. Learn how innovative applications propelled by IT can create entirely new revenue streams.
Posted: 13 Jan 2016 | Published: 13 Jan 2016

Red Hat

Open Source Middleware: Accelerate Application Development the Modern Way
sponsored by Red Hat
WHITE PAPER: Outdated middleware makes licensing, maintenance, and development costs rise so you can't focus on innovation. In this infographic, you'll learn how open source middleware can help you maximize developer productivity while increasing ROI.
Posted: 14 Jan 2016 | Published: 14 Jan 2016

Red Hat

MSPs: Improve Your Performance with the Right Software
sponsored by Solarwinds N-able
WHITE PAPER: This resource introduces a suite of software essential for an effective MSP.
Posted: 29 May 2015 | Published: 29 May 2015

Solarwinds N-able

Software-Defined Storage: What it Means for the IT Practitioner
sponsored by VMware, Inc.
WHITE PAPER: This white paper introduces Software-Defined Storage, a new approach to storage that enables a fundamentally more efficient operational model that fits in with our virtualized world.
Posted: 26 Mar 2015 | Published: 31 Jan 2015

VMware, Inc.

Mobile Load Testing Challenges
sponsored by Neotys
WHITE PAPER: Developers have seen an increase in the number of mobile projects; however, their load testing tactics have not adapted to facilitate the new popularity. This whitepaper discusses seven key steps to successfully testing and analyzing your organization's mobile load capabilities.
Posted: 11 Aug 2014 | Published: 31 Dec 2011

Neotys

Choose the Service Desk Delivery Model that Makes Sense
sponsored by Pangea Systems
WHITE PAPER: This white paper discusses three delivery models, including the benefits and considerations you must take when choosing the right model for your business.
Posted: 20 Jun 2014 | Published: 31 Dec 2012

Pangea Systems

Champions of Software as a Service: How SaaS is Fueling Powerful Competitive Advantage
sponsored by IBM
WHITE PAPER: This report dives deep into a study on SaaS and how it is helping companies gain competitive advantage as opposed to simply reducing costs.
Posted: 28 Apr 2014 | Published: 31 Jan 2014

IBM
 
 
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