The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
sponsored by Genesys
WHITE PAPER:
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008
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Incorporating IBM Speech Solutions into a Service Oriented Architecture
sponsored by IBM Software Group
WHITE PAPER:
This white paper explains the benefits of On Demand Business, standards-based development and SOA as a part of product offerings and how SOA has shifted from concept to a viable approach to managing disparate IT resources.
Posted: 16 Nov 2006 | Published: 01 Jun 2006
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The truth about software quality - a global benchmarking study
sponsored by ComputerWeekly.com
WHITE PAPER:
This is the first in an annual series of reports highlighting trends in the structural quality of business applications regarding characteristics such as robustness, performance, securit y, and changeability.
Posted: 21 Oct 2011 | Published: 15 Dec 2010
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Drive More Value from Your IT Assets
sponsored by ServiceNow
WHITE PAPER:
Access this resource to learn about a leading IT Asset Management solution that enables IT departments to consolidate legacy systems and automate asset lifecycles easily with a single system.
Posted: 20 Nov 2012 | Published: 20 Nov 2012
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Making the Right Storage Choices: 10 Must-Ask Questions
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
This brief guide will arm you with ten must ask questions you need to consider when reviewing your storage strategy.
Posted: 03 May 2013 | Published: 31 Dec 2011
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Service Virtualization for Dummies book
sponsored by IBM
WHITE PAPER:
Get an overview of service virtualization and what it means for your development and testing teams.
Posted: 22 Apr 2013 | Published: 22 Apr 2013
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Re-birth of the IT Budget?
sponsored by ComputerWeekly.com
WHITE PAPER:
Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment.
Posted: 24 Oct 2011 | Published: 24 Jun 2010
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Improve Data Center Efficiency
sponsored by SUSE
WHITE PAPER:
IT budgets are not expected to recover anytime soon, so companies need to adjust to the reality of using fewer resources to deliver business services. This white paper explains how you can accomplish this seemingly impossible objective by running your critical workloads on Linux.
Posted: 14 Jun 2012 | Published: 01 Mar 2012
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IDC link software appliances ease cloud application deployment
sponsored by SUSE
WHITE PAPER:
Like most new technology, cloud computing does not come without a certain level of complexity. This white paper evaluates the key drivers for cloud computing and explains how certain software appliances can simplify cloud implementation and accelerate your initiative.
Posted: 13 Jun 2012 | Published: 01 Jan 2012
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XML: Changing the Data Warehouse whitepaper
sponsored by IBM
WHITE PAPER:
Technical white paper covering the impact of XML on data warehousing and how to deliver new levels of business analysis and bring users closer to their data.
Posted: 17 Mar 2011 | Published: 17 Mar 2011
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