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The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
sponsored by Genesys
WHITE PAPER: This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008

Genesys

Incorporating IBM Speech Solutions into a Service Oriented Architecture
sponsored by IBM Software Group
WHITE PAPER: This white paper explains the benefits of On Demand Business, standards-based development and SOA as a part of product offerings and how SOA has shifted from concept to a viable approach to managing disparate IT resources.
Posted: 16 Nov 2006 | Published: 01 Jun 2006

IBM Software Group

3 Tips for Integrating Field Service Management Software with ERP
sponsored by IFS
WHITE PAPER: Dive deep into three questions to better prepare your business for a successful service management software and enterprise resource planning (ERP) integration.
Posted: 06 Aug 2014 | Published: 31 Dec 2012

IFS

Managing the Software Supply Chain
sponsored by IBM
WHITE PAPER: Find out how your organization should address the risk in managing the software supply chain.
Posted: 07 Aug 2014 | Published: 30 Sep 2013

IBM

Champions of Software as a Service: How SaaS is Fueling Powerful Competitive Advantage
sponsored by IBM
WHITE PAPER: This report dives deep into a study on SaaS and how it is helping companies gain competitive advantage as opposed to simply reducing costs.
Posted: 28 Apr 2014 | Published: 31 Jan 2014

IBM

Software-defined Storage, an SSG-NOW Outlook Report
sponsored by DataCore Software Corporation
WHITE PAPER: Explore this in-depth report to learn everything about and related to software-defined storage. Read on now to find out more.
Posted: 11 Aug 2014 | Published: 22 Aug 2014

DataCore Software Corporation

OpenFlow and SDNs
sponsored by Extreme Networks
WHITE PAPER: Openflow is a new protocol designed to control flow tables in Ethernet switches, which helps simplify networks for designers and operators.
Posted: 18 Sep 2014 | Published: 18 Sep 2014

Extreme Networks

The central role of Content Management in Case Management
sponsored by IBM
WHITE PAPER: This paper explains how a clear Content Management strategy builds success in Case Management. Read on to learn how to deliver business outcomes that are as effective as possible, as efficiently as possible by integrating Case Management with a comprehensive Content Management approach.
Posted: 30 Jul 2014 | Published: 30 Apr 2014

IBM

Manage and Safeguard Your Business-Critical Applications
sponsored by CommVault Systems, Inc.
WHITE PAPER: This IDC White Paper evaluates the key customer requirements for protecting, managing, and accessing enterprise application data and shows how a software platform addresses these challenges by providing a comprehensive range of enterprise application data protection and recovery features in a single package.
Posted: 20 Jun 2014 | Published: 30 Sep 2013

CommVault Systems, Inc.

Acronis Backup & Recovery® 11.5 Virtual Edition for Hyper-V®
sponsored by Acronis
WHITE PAPER: Check out this exclusive white paper to find out the ins and outs of Acronis Backup and Recovery 11.5 Virtual Edition for Hyper-V, and how it will provide top-notch protection for your Hyper-V environment.
Posted: 24 Feb 2014 | Published: 31 Dec 2013

Acronis
 
 
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