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VXML White Papers (View All Report Types)
The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
sponsored by Genesys
WHITE PAPER: This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008


Incorporating IBM Speech Solutions into a Service Oriented Architecture
sponsored by IBM Software Group
WHITE PAPER: This white paper explains the benefits of On Demand Business, standards-based development and SOA as a part of product offerings and how SOA has shifted from concept to a viable approach to managing disparate IT resources.
Posted: 16 Nov 2006 | Published: 01 Jun 2006

IBM Software Group

Expert Tips to Keep Your Mobile App Secure
sponsored by CA Technologies.
WHITE PAPER: This white paper explores how enterprises can address the security problems in their app development.
Posted: 12 Jun 2015 | Published: 31 Dec 2014

CA Technologies.

Why and How to Achieve Global ERP
sponsored by IFS
WHITE PAPER: Find out why many mid-market businesses are turning to global enterprise resource planning (ERP) to achieve a successful global business expansion.
Posted: 12 Aug 2014 | Published: 31 Dec 2013


Key Reasons to Use Software-defined Storage—and How to Get Started
sponsored by IBM
WHITE PAPER: This white paper discusses the benefits of SDS and the reasons for adopting it. It then gives a brief guide on how to get started with implementing SDS.
Posted: 18 Mar 2015 | Published: 28 Feb 2015


Decision Maker's Cheat Sheet for Today's Hot Databases
sponsored by NuoDB Inc
WHITE PAPER: This quick guide compares the capabilities of three of today's top database management systems – MySQL, MongoDB and NuoDB.
Posted: 03 Mar 2014 | Published: 31 Dec 2013

NuoDB Inc

How to Unlock the Promise of Agile in the Enterprise
sponsored by Workfront
WHITE PAPER: This in-depth white paper discusses Agile, and how it can be implemented on a large scale. Read on to find out what benefits one can expect from enterprise-wide Agile implementation, and what challenges await.
Posted: 05 Feb 2015 | Published: 05 Feb 2015


Assuring Software Security Through Testing
sponsored by (ISC)2 UK Ltd
WHITE PAPER: This white paper offers key recommendations for software developers to test for quality and security assurance before releasing products to the market.
Posted: 25 Feb 2014 | Published: 25 Feb 2014

(ISC)2 UK Ltd

Choose the Service Desk Delivery Model that Makes Sense
sponsored by Pangea Systems
WHITE PAPER: This white paper discusses three delivery models, including the benefits and considerations you must take when choosing the right model for your business.
Posted: 20 Jun 2014 | Published: 31 Dec 2012

Pangea Systems

Champions of Software as a Service: How SaaS is Fueling Powerful Competitive Advantage
sponsored by IBM
WHITE PAPER: This report dives deep into a study on SaaS and how it is helping companies gain competitive advantage as opposed to simply reducing costs.
Posted: 28 Apr 2014 | Published: 31 Jan 2014

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