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VXML White Papers (View All Report Types)
 
The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
sponsored by Genesys
WHITE PAPER: This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008

Genesys

Incorporating IBM Speech Solutions into a Service Oriented Architecture
sponsored by IBM Software Group
WHITE PAPER: This white paper explains the benefits of On Demand Business, standards-based development and SOA as a part of product offerings and how SOA has shifted from concept to a viable approach to managing disparate IT resources.
Posted: 16 Nov 2006 | Published: 01 Jun 2006

IBM Software Group

Breaking the Rules in BRMS Technology
sponsored by Progress
WHITE PAPER: Read this technology spotlight to examine the key benefits and use cases for business rules engines and learn about a specific offering and its contribution to the BRMS market.
Posted: 24 Jun 2015 | Published: 24 Jun 2015

Progress

Building a Business Case for a Semantic Interoperability Platform
sponsored by Compressus
WHITE PAPER: Read this white paper to learn how data sharing through effective interoperability software can bridge multiple IT systems and share information in concise, actionable formats.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

Compressus

When IT Service Management isn’t What it Could Be: The Importance of Kaizen in ITSM
sponsored by Unisys
WHITE PAPER: This whitepaper focuses on how you can combine ITSM best practices with a Kaizen approach to eliminate IT inefficiencies and excess costs while modernising your overall service management framework.
Posted: 06 May 2015 | Published: 01 Oct 2014

Unisys

Overcome Your Data Center Storage Challenges
sponsored by Dell, Inc. and SanDisk®
WHITE PAPER: In this white paper, discover a software and hardware solutions that balance reliability, availability, and data protection of storage in the data center to suit end-users unique needs. Find out how these solutions work efficiently and seamlessly with your existing infrastructure to help maximize you IT investments.
Posted: 21 Jan 2015 | Published: 31 Dec 2013

Dell, Inc. and SanDisk®

Storage Provider Profile: Red Hat
sponsored by Red Hat
WHITE PAPER: The following white paper profiles a scale-out, open source object-based storage software solution and the benefits it provides for businesses looking for a middle road when integrating data.
Posted: 30 Jun 2014 | Published: 30 Nov 2012

Red Hat

Getting a handle on mobile devices – securely, reliably and tidily
sponsored by Matrix42
WHITE PAPER: This white paper explores how the growing use of web and SaaS applications is affecting German companies, and how German IT specialists ensure access to these key business applications, and how they plan to for years to come. Read about the results of a questionnaire based study to learn how CEOs can make their mobile work environment successful.
Posted: 08 Jun 2015 | Published: 08 Jun 2015

Matrix42

How to Improve the IT Services Experience for the Modern Consumer
sponsored by CA Technologies.
WHITE PAPER: This white paper explores an IT service management tool that offers "consumer-like" support, providing end-users with mobile-friendly resources to resolve problems independently.
Posted: 15 Jun 2015 | Published: 31 Dec 2014

CA Technologies.

Gartner Market Guide for File Analysis Software
sponsored by Symantec | Veritas
WHITE PAPER: File analysis (FA) enables better information management decisions for unstructured data. Access this market guide for File Analysis software to read about use cases, recommendations, and vendor comparisons.
Posted: 18 Jun 2015 | Published: 23 Sep 2014

Symantec | Veritas
 
 
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