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The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
sponsored by Genesys
WHITE PAPER: This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008

Genesys

Incorporating IBM Speech Solutions into a Service Oriented Architecture
sponsored by IBM Software Group
WHITE PAPER: This white paper explains the benefits of On Demand Business, standards-based development and SOA as a part of product offerings and how SOA has shifted from concept to a viable approach to managing disparate IT resources.
Posted: 16 Nov 2006 | Published: 01 Jun 2006

IBM Software Group

Buyer's Guide to Eneterprise File Sync and Share (that users will love)
sponsored by Code42
WHITE PAPER: Read this buyer's guide to evaluate sync/share solutions and ensure you choose one that aligns with your users' needs and your organizations' preferences.
Posted: 20 Oct 2014 | Published: 20 Oct 2014

Code42

6 Reasons to Consider SDN for Campus Networks
sponsored by Brocade
WHITE PAPER: What are some key benefits of SDN? Find out how you can give IT more control over the behavior and performance of their networks. Learn the importance of centralizing control and enabling programmability to achieved the behaviors you want.
Posted: 16 Sep 2014 | Published: 16 Sep 2014

Brocade

Handling Software Management in the World of the Cloud
sponsored by CDW Corporation
WHITE PAPER: This important whitepaper covers how to handle software management in light of growing technology trends like the cloud.
Posted: 08 Aug 2014 | Published: 08 Apr 2014

CDW Corporation

Choose the Service Desk Delivery Model that Makes Sense
sponsored by Pangea Systems
WHITE PAPER: This white paper discusses three delivery models, including the benefits and considerations you must take when choosing the right model for your business.
Posted: 20 Jun 2014 | Published: 31 Dec 2012

Pangea Systems

Cloud Control Plane
sponsored by VMTurbo
WHITE PAPER: This exclusive whitepaper looks at software-driven control, which provides the intelligence to bridge the gap between software-defined flexibility and the potential of a software-defined data center.
Posted: 25 Aug 2014 | Published: 25 Aug 2014

VMTurbo

Mobile Load Testing Challenges
sponsored by Neotys
WHITE PAPER: Developers have seen an increase in the number of mobile projects; however, their load testing tactics have not adapted to facilitate the new popularity. This whitepaper discusses seven key steps to successfully testing and analyzing your organization's mobile load capabilities.
Posted: 11 Aug 2014 | Published: 31 Dec 2011

Neotys

The Information Paradigm Shift: Redefine Your Competitive Advantage
sponsored by Hewlett-Packard Company
WHITE PAPER: Explore research done by Gartner to find out how in-memory computing will impact ERP during the next 5 years, so businesses can plan accordingly.
Posted: 03 Jul 2014 | Published: 03 Jul 2014

Hewlett-Packard Company

Assuring Software Security Through Testing
sponsored by (ISC)2 UK Ltd
WHITE PAPER: This white paper offers key recommendations for software developers to test for quality and security assurance before releasing products to the market.
Posted: 25 Feb 2014 | Published: 25 Feb 2014

(ISC)2 UK Ltd
 
 
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