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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User ExperienceWhite Papers (View All Report Types)
101 - 125 of 138 Matches Previous Page  | Next Page
Return on Information: Adding to Your ROI with Google Enterprise Search
sponsored by Google Search Appliance
WHITE PAPER: As enterprises continue to produce, store, and make use of business content, volume grows and the investment needed to manage complexity increases. Yet much of this content remains difficult to manage and access. Read this white paper to learn how Google search solutions can boost your bottom line in today's business climate.
Posted: 11 Mar 2010 | Published: 11 Mar 2010

Google Search Appliance

Missing PDF Fonts: How Metadata Affects Text Optimization
sponsored by Amyuni Technologies
WHITE PAPER: This document is the second in a series of white papers that will explore the problem of missing font information in PDFs. Since its inception, the PDF has revolutionized the way individuals and businesses communicate and exchange information. The promise to maintain informational integrity and display content consistently across many platforms.
Posted: 18 Sep 2009 | Published: 18 Sep 2009

Amyuni Technologies

Desktop Virtualization: Overcoming Five Real-World Challenges
sponsored by Citrix
WHITE PAPER: This paper explores the most significant hurdles any desktop virtualization program needs to overcome. Staying focused on the ultimate goal--delivering core applications effectively to users--helps clarify the issues involved in desktop virtualization deployment.
Posted: 11 Sep 2009 | Published: 19 Jan 2009

Citrix

Citrix XenDesktop: The Best Desktop Delivery System For Today’s Demanding Business Needs
sponsored by Citrix
WHITE PAPER: Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop™ is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs.
Posted: 11 Sep 2009 | Published: 11 May 2009

Citrix

Beating the Browser Wars: How to Win the Battle for Web Performance
sponsored by Gomez
WHITE PAPER: The war of the browsers is in full swing and we are stuck in the middle. This paper offers practical advice that can help you survive and even prevail in this combative environment. Read this paper to learn everything you need to know about the browser wars and how to survive them.
Posted: 03 Aug 2009 | Published: 03 Aug 2009

Gomez

Demystifying Customer Service Correspondence Work Flow in Cards
sponsored by Wipro Technologies
WHITE PAPER: Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.
Posted: 13 May 2009 | Published: 12 May 2009

Wipro Technologies

Desktop Virtualization: Overcoming five real-world challenges
sponsored by Citrix
WHITE PAPER: Success with server virtualization is leading many firms to explore the next frontier - virtualizing employee desktops. The opportunities are significant, but so are the challenges, both technical and psychological.
Posted: 21 Apr 2009 | Published: 21 Apr 2009

Citrix

Optimizing PC Performance with Simple Benchmarking Processes
sponsored by Intel Corporation
WHITE PAPER: Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.
Posted: 02 Apr 2009 | Published: 03 Nov 2008

Intel Corporation

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER: This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: 20 Feb 2009 | Published: 20 Feb 2009

Pivotal CRM, a CDC Software solution

HP Virtual Desktop Infrastructure with Citrix XenDesktop
sponsored by Citrix and HP
WHITE PAPER: The HP and Citrix solution offers you the functionality of a stand-alone desktop, while enabling unified management of both physical and virtual infrastructures from the same centralized console.
Posted: 07 Jan 2009 | Published: 07 Jan 2009

Citrix and HP

Media Mobility Delivering Ultimate Video Experiences
sponsored by Motorola, Inc.
WHITE PAPER: Media Mobility promises a sophisticated user experience that will enable operators to dramatically increase their multi-play service bundles that integrate voice, data and video offerings.
Posted: 05 Jan 2009 | Published: 31 Dec 2008

Motorola, Inc.

How to Start a Windows Vista Pilot Deployment
sponsored by Microsoft
WHITE PAPER: Thinking about deploying Windows Vista? This guide gives an overview of how to successfully manage a pilot program that provides the best experience for pilot users and helps to provide positive project justification to business decision makers.
Posted: 26 Nov 2008 | Published: 26 Nov 2008

Microsoft

Optimizing Media-Rich Content Delivery with Point-to-Multipoint Label Switched Paths
sponsored by Juniper Networks, Inc.
WHITE PAPER: This document describes how content delivery and broadcast services are challenging networks and explains how emerging technologies such as point-to-multipoint (P2MP) label switched paths (LSPs) help resolve them.
Posted: 25 Nov 2008 | Published: 25 Nov 2008

Juniper Networks, Inc.

Virtualizing the Client PC: A Proof of Concept
sponsored by Intel Corporation
WHITE PAPER: In this paper Intel IT explores a proof of concept study that examined the viability of abstracting the client operating system from the hardware platform using virtualization.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Intel Corporation

Solve Exchange Storage Problems Once and for All: A New Approach without Stubs or Links
sponsored by Mimosa Systems
WHITE PAPER: This white paper discusses how Mimosa NearPoint can reduce Exchange storage and keep email accessible to end users, without requiring stub files in Exchange.
Posted: 07 Oct 2008 | Published: 03 Oct 2008

Mimosa Systems

Next-gen Load Balancing: Delivering Advanced Web Apps
sponsored by Citrix
WHITE PAPER: The increasing demands for high availability, reliability and security of application access are driving the need for load balancers to provide a comprehensive set of network level and application-level services. Read this paper to learn more.
Posted: 19 Sep 2008 | Published: 18 Sep 2008

Citrix

Keys to SAP Application Acceleration: Advances in Delivery Systems
sponsored by Citrix
WHITE PAPER: It is essential that SAP applications and network infrastructures be considered together as a "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delivery
Posted: 19 Sep 2008 | Published: 18 Sep 2008

Citrix

Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience
sponsored by Knoa Software
WHITE PAPER: This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
Posted: 09 Sep 2008 | Published: 09 Sep 2008

Knoa Software

Five Myths of Infrastructure Monitoring
sponsored by Hewlett-Packard Company
WHITE PAPER: This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.
Posted: 28 Aug 2008 | Published: 27 Aug 2008

Hewlett-Packard Company

Why Most Organizations Miss User Response Monitoring - and What to Do about It
sponsored by Nimsoft, Inc.
WHITE PAPER: This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: 15 Aug 2008 | Published: 15 Aug 2008

Nimsoft, Inc.

BI: The Inconvenient Truth
sponsored by Kalido
WHITE PAPER: What’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
Posted: 04 Jun 2008 | Published: 01 Jan 2008

Kalido

Oracle PeopleSoft CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Posted: 09 May 2008 | Published: 01 May 2008

AMC Technology

Realize positive ROI on your SOA investments
sponsored by Vitria Technology, Inc.
WHITE PAPER: This white paper discusses the steps to achieve greater operational visibility to better meet customer requirements and enhance business responsiveness.
Posted: 09 May 2008 | Published: 01 May 2008

Vitria Technology, Inc.

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction
sponsored by Genesys
WHITE PAPER: Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: 24 Mar 2008 | Published: 01 Mar 2008

Genesys

White Paper: Demonstrating the Value of Business Intelligence
sponsored by Business Objects
WHITE PAPER: This whitepaper lays out best practices for building a business case for a business intelligence initiative.
Posted: 06 Mar 2008 | Published: 01 Mar 2008

Business Objects
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