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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User ExperienceWhite Papers (View All Report Types)
101 - 125 of 130 Matches Previous Page  | Next Page
CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER: This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: 20 Feb 2009 | Published: 20 Feb 2009

Pivotal CRM, a CDC Software solution

HP Virtual Desktop Infrastructure with Citrix XenDesktop
sponsored by Citrix and HP
WHITE PAPER: The HP and Citrix solution offers you the functionality of a stand-alone desktop, while enabling unified management of both physical and virtual infrastructures from the same centralized console.
Posted: 07 Jan 2009 | Published: 07 Jan 2009

Citrix and HP

Media Mobility Delivering Ultimate Video Experiences
sponsored by Motorola, Inc.
WHITE PAPER: Media Mobility promises a sophisticated user experience that will enable operators to dramatically increase their multi-play service bundles that integrate voice, data and video offerings.
Posted: 05 Jan 2009 | Published: 31 Dec 2008

Motorola, Inc.

How to Start a Windows Vista Pilot Deployment
sponsored by Microsoft
WHITE PAPER: Thinking about deploying Windows Vista? This guide gives an overview of how to successfully manage a pilot program that provides the best experience for pilot users and helps to provide positive project justification to business decision makers.
Posted: 26 Nov 2008 | Published: 26 Nov 2008

Microsoft

Optimizing Media-Rich Content Delivery with Point-to-Multipoint Label Switched Paths
sponsored by Juniper Networks, Inc.
WHITE PAPER: This document describes how content delivery and broadcast services are challenging networks and explains how emerging technologies such as point-to-multipoint (P2MP) label switched paths (LSPs) help resolve them.
Posted: 25 Nov 2008 | Published: 25 Nov 2008

Juniper Networks, Inc.

Virtualizing the Client PC: A Proof of Concept
sponsored by Intel Corporation
WHITE PAPER: In this paper Intel IT explores a proof of concept study that examined the viability of abstracting the client operating system from the hardware platform using virtualization.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Intel Corporation

Solve Exchange Storage Problems Once and for All: A New Approach without Stubs or Links
sponsored by Mimosa Systems
WHITE PAPER: This white paper discusses how Mimosa NearPoint can reduce Exchange storage and keep email accessible to end users, without requiring stub files in Exchange.
Posted: 07 Oct 2008 | Published: 03 Oct 2008

Mimosa Systems

Next-gen Load Balancing: Delivering Advanced Web Apps
sponsored by Citrix
WHITE PAPER: The increasing demands for high availability, reliability and security of application access are driving the need for load balancers to provide a comprehensive set of network level and application-level services. Read this paper to learn more.
Posted: 19 Sep 2008 | Published: 18 Sep 2008

Citrix

Keys to SAP Application Acceleration: Advances in Delivery Systems
sponsored by Citrix
WHITE PAPER: It is essential that SAP applications and network infrastructures be considered together as a "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delivery
Posted: 19 Sep 2008 | Published: 18 Sep 2008

Citrix

Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience
sponsored by Knoa Software
WHITE PAPER: This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
Posted: 09 Sep 2008 | Published: 09 Sep 2008

Knoa Software

Five Myths of Infrastructure Monitoring
sponsored by Hewlett-Packard Company
WHITE PAPER: This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.
Posted: 28 Aug 2008 | Published: 27 Aug 2008

Hewlett-Packard Company

Why Most Organizations Miss User Response Monitoring - and What to Do about It
sponsored by Nimsoft, Inc.
WHITE PAPER: This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: 15 Aug 2008 | Published: 15 Aug 2008

Nimsoft, Inc.

BI: The Inconvenient Truth
sponsored by Kalido
WHITE PAPER: What’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
Posted: 04 Jun 2008 | Published: 01 Jan 2008

Kalido

Oracle PeopleSoft CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER: This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Posted: 09 May 2008 | Published: 01 May 2008

AMC Technology

Realize positive ROI on your SOA investments
sponsored by Vitria Technology, Inc.
WHITE PAPER: This white paper discusses the steps to achieve greater operational visibility to better meet customer requirements and enhance business responsiveness.
Posted: 09 May 2008 | Published: 01 May 2008

Vitria Technology, Inc.

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction
sponsored by Genesys
WHITE PAPER: Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: 24 Mar 2008 | Published: 01 Mar 2008

Genesys

White Paper: Demonstrating the Value of Business Intelligence
sponsored by Business Objects
WHITE PAPER: This whitepaper lays out best practices for building a business case for a business intelligence initiative.
Posted: 06 Mar 2008 | Published: 01 Mar 2008

Business Objects

Leveraging Existing Application Monitoring Tools to Enhance the End-User Experience
sponsored by Keynote Systems
WHITE PAPER: This white paper explores an end-to-end performance management platform that provides targeted diagnosis of Web application problems.
Posted: 08 Feb 2008 | Published: 08 Feb 2008

Keynote Systems

Top 11 Ways to Increase Employee Loyalty, Productivity and Retention
sponsored by Allegiance
WHITE PAPER: Learn the top 11 ways to increase your employee loyalty, enabling increased productivity and retention. Ensure that you provide right amount of training, benefits and positive outcomes to keep your employees happy.
Posted: 10 Jan 2008 | Published: 01 Dec 2007

Allegiance

Enhancing and Maintaining IT ROI: The Case for Ongoing Support
sponsored by SAP UK & Ireland
WHITE PAPER: Learn best practices for achieving a measurable ROI from your IT investments while sustaining business process improvements, increasing senior-management buy in and improving end-user satisfaction.
Posted: 15 Nov 2007 | Published: 01 May 2006

SAP UK & Ireland

Taking On-Demand CRM Integration to the Next Level
sponsored by Oracle Corporation
WHITE PAPER: This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.
Posted: 08 Nov 2007 | Published: 01 Sep 2007

Oracle Corporation

Maximizing SAP NetWeaver Portal Performance
sponsored by Intel Corporation
WHITE PAPER: Learn the performance challenges that IT departments face with feature-rich, high-volume corporate intranet portals and discover simple ways to improve response time by as much as 30% for a better overall user experience.
Posted: 10 Oct 2007 | Published: 01 Oct 2007

Intel Corporation

Empowerment as a Growth Strategy
sponsored by Oracle Corporation
WHITE PAPER: Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
Posted: 26 Sep 2007 | Published: 01 Sep 2007

Oracle Corporation

End-User Monitoring: Gaining Visibility into Hidden Business Risks
sponsored by CA Technologies.
WHITE PAPER: This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience.
Posted: 18 Sep 2007 | Published: 01 Aug 2007

CA Technologies.

The Third Stakeholder: The End-User's Impact on CRM ROI
sponsored by Knoa Software
WHITE PAPER: CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.
Posted: 07 Sep 2007 | Published: 07 Sep 2007

Knoa Software
101 - 125 of 130 Matches Previous Page    3 4 5 6    Next Page
 
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