Ubiquitous Computing White Papers

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May 27, 2012

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Ubiquitous Computing

Ubiquitous Computing White Papers (View All Report Types)

Social media is not just for fun – it can transform your business sponsored by ComputerWeekly.com WHITE PAPER: This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Social Computing \| Social Networking

Building a Clear and Socially Connected Enterprise sponsored by SAP America, Inc. WHITE PAPER: Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers. Posted: 27 Mar 2012 \| Published: 27 Mar 2012 TOPICS: Banking Industry \| CRM \| CRM Software \| Financial Services Industry \| Mobile CRM \| SAP (Product) \| Social Computing \| Social Networking

CW+: Quocirca report: Communications technology – be prepared to be flexible sponsored by ComputerWeekly.com WHITE PAPER: Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Communications Networks \| Communications Systems \| Social Computing \| Social Networking

Thumbs Up! Customer Engagement for a New Generation A Benchmark Study of the Impact of Social Media on Customer Service sponsored by DMG Consulting WHITE PAPER: This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business. Posted: 16 May 2012 \| Published: 16 May 2012 TOPICS: CRM \| CRM Best Practices \| Customer Service \| Social Computing \| Social Networking \| Unstructured Data \| Web 2.0 \| Web Content Management

Gartner: How to bridge the gap between business and social apps sponsored by ComputerWeekly.com WHITE PAPER: The promise of creating value by harnessing collective activities is attractingorganisations to technology that connects employees, engages customers and partners inconversation, or boosts their R&D through crowdsourcing initiatives. Posted: 20 Oct 2011 \| Published: 20 Oct 2011 TOPICS: Application Infrastructure \| Social Computing

Retail Week Tearing Up the Rule Book sponsored by SAP America, Inc. WHITE PAPER: Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail. Posted: 26 Apr 2012 \| Published: 26 Apr 2012 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Mobile CRM \| Online Shopping \| Retail Channels \| SAP (Product) \| Social Computing

Enterprise Mobility: 9 Best Practices for CIOs sponsored by Dell, Inc. and Intel WHITE PAPER: New technology and the expanding role of the Internet are forever changing social relationships, management philosophies, and business models around the world. Access this white paper for insights into current mobile computing trends and recommendations for making the most out of these trends in the enterprise. Posted: 21 Feb 2011 \| Published: 21 Feb 2011 TOPICS: Business IT Alignment \| Consumer Electronics Equipment \| Mobile Device Management \| Mobile Workers \| Smart Phones \| Social Computing

Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy sponsored by SugarCRM Inc. WHITE PAPER: Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy. Posted: 08 Nov 2010 \| Published: 08 Nov 2010 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Customer Service \| Social Computing \| Social Networking

Tweeting for Keeps: Financial Services and the Social Media Archiving Conundrum sponsored by Iron Mountain WHITE PAPER: Check out this white paper to discover how to set the stage for social media success - learn how to gauge risk vs. reward in social media, discover how to update your compliance strategy to include social media, receive best practices for staying on top of archiving regulations and more. Posted: 01 Mar 2012 \| Published: 01 Mar 2012 TOPICS: Compliance Audits \| Compliance Best Practices \| Data Auditing \| Data Loss Prevention (DLP) \| Data Management \| Data Recovery \| Data Security \| Data Storage \| Social Computing \| Social Networking

Improve Productivity with Web 2.0 Tools for ERP Applications sponsored by Epicor Software Corporation WHITE PAPER: This white paper details how Web 2.0 technologies support business strategies by improving efficiency and productivity as well as harnessing knowledge through collaboration. Posted: 21 Nov 2008 \| Published: 21 Nov 2008 TOPICS: Business IT Alignment \| Collaboration \| Databases \| ERP \| ERP Software \| Productivity \| SOA \| Social Computing \| Social Networking

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