Transparent Computing

WHITE PAPER: Providing customer satisfaction with retail operations allows organizations to gain the most revenue from their customers. Read this paper to learn how pervasive technology can be deployed to optimize operations and enable a superior customer experience.

Posted: 14 May 2007 | Published: 01 May 2006

WHITE PAPER: View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.

Posted: 02 Apr 2013 | Published: 02 Apr 2013

WHITE PAPER: This IBM Redguide™ publication provides information about IBM Social Business and includes details about the business need and the value of transformation to a social business. It presents a high-level Social Business component diagram, highlights key capabilities, and includes customer case studies.

Posted: 01 Oct 2011 | Published: 01 Oct 2011

WHITE PAPER: Consult this white paper to learn how to manage the increasing array of data sources. Find out how you can ensure that your valuable data is accurate and accessible. Explore the changes the mobile revolution is causing your enterprise and the values you need to establish to have successful BI by reading this resource now.

Posted: 26 Feb 2013 | Published: 26 Feb 2013

WHITE PAPER: Discover how integrating social software with communications is transforming the modern workplace, maximizing the potential of human capital, and generating value for businesses worldwide.

Posted: 09 Apr 2013 | Published: 02 Oct 2012

WHITE PAPER: This Harvard Business white paper examines the new collaborative leader, drawing on examples from many successful CEOs to showcase the power of company-wide collaboration.

Posted: 28 Jan 2013 | Published: 28 Jan 2013

WHITE PAPER: Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.

Posted: 31 Jan 2013 | Published: 31 Jan 2013

WHITE PAPER: Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.

Posted: 27 Mar 2012 | Published: 31 Dec 2010

WHITE PAPER: This paper explores the problem of malware and how it is increasingly being delivered through legitimate Web sites. It also introduces new techniques from IBM that are designed to go beyond standard security measures to help organizations proactively defend against threats.

Posted: 31 Dec 2009 | Published: 02 Nov 2009

WHITE PAPER: Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented.

Posted: 11 Nov 2009 | Published: 16 Apr 2009