Tour Operators

CASE STUDY: Learn how BlackBerry Enterprise Server and social media can help you increase communications, sales and efficiency.

Posted: 06 Apr 2012 | Published: 06 Apr 2012

EBRIEF: Determining which features of Windows Server 8 justify a migration to this operating system can be a challenging task. This expert e-brief provides an in-depth overview of the most compelling capabilities of Windows Server 8 and offers advice to help you decide whether an upgrade is right for your organization.

Posted: 11 May 2012 | Published: 11 May 2012

WHITE PAPER: This resource presents many of the challenges and opportunities organizations face when setting up a job scheduling or workload automation process to manage their IT operations.

Posted: 06 Feb 2012 | Published: 06 Feb 2012

EZINE: In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

Posted: 20 Mar 2012 | Published: 20 Mar 2012

WHITE PAPER: This paper focuses on the smartphone and why it has become the mobile user's preference for accessing mobile networks and the benefits that can be achieved by using them.

Posted: 25 Jan 2010 | Published: 25 Jan 2010

EBOOK: This expert e-book explores how effective communication between IT and facilities can improve your organization's bottom line and maximize data center efficiency.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

WHITE PAPER: This white paper presents a cost/benefit analysis of VDI based on research, surveys, benchmarks, and analyst reviews. Find out how this architecture compares to traditional PCs and obtain key findings and best practices for success.

Posted: 22 Feb 2012 | Published: 22 Feb 2012

WHITE PAPER: Whether it is selling books, groceries, gadgets or tickets, the volume of orders being taken online continues to grow. Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

EZINE: Themed ezine looking at the issues in the server market and the opportunities for resellers.

Posted: 13 Apr 2012 | Published: 13 Apr 2012

ESSENTIAL GUIDE: This paper from Kurt Salmon identifies the common inhibitors to innovation and how to overcome them, and sets out some important principles that can help organizations establish innovation more firmly within their normal operations.

Posted: 16 Nov 2011 | Published: 16 Nov 2011

EZINE: This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project.

Posted: 02 Apr 2012 | Published: 02 Apr 2012

WHITE PAPER: This resource explains the different concepts linked to active processor resource allocation for LPARs. Learn about the complications that can result from the abundance of available configuration possibilities.

Posted: 02 Feb 2012 | Published: 02 Feb 2012

WHITE PAPER: This white paper highlights how project managers can utilize effective integration of multiple disciplines to achieve maximum performance. A disciplined collaboration between the BA and BPM has become a prerequisite for success.

Posted: 17 Dec 2010 | Published: 17 Dec 2010

WHITE PAPER: Through this year-long series of whitepapers and webinars, independent analyst Ben Kepes will be building a cloud computing curriculum designed for technologists and non-technical users alike.

Posted: 25 Apr 2011 | Published: 25 Apr 2011

WHITE PAPER: Check out this white paper for a checklist of key questions to ask before choosing an offsite tape storage partner. Learn what the ideal requirements for tape storage are, discover what you should be looking for in a potential storage partner and more.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: This resource discusses automating processes throughout the talent management employee lifecycle and provides tips for getting started.

Posted: 27 Apr 2012 | Published: 27 Apr 2012

EGUIDE: As you're well aware, Web applications and architectures have become very complex, making performance testing equally as difficult to navigate. Read this expert e-guide to learn about the types of testing that exist for Web applications and the best strategies to use when it comes to measuring performance.

Posted: 19 Mar 2012 | Published: 19 Mar 2012

CASE STUDY: When it was time to refresh the headquarters' IT infrastructure, the Earth Rangers IT group knew that any new computer systems had to meet their own high environmental standards. In this case study, you'll learn why they decided to create a virtualized server infrastructure using solutions from Dell and VMware and the benefits achieved.

Posted: 17 Aug 2009 | Published: 17 Aug 2009

WHITE PAPER: In enterprises that use a wide portfolio of telecom services, managing those services can consume substantial staff resources. This paper details a solution to free up time for other things by streamlining the management of networking services.

Posted: 22 Jan 2007 | Published: 22 Jan 2007

EGUIDE: This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

Posted: 08 Feb 2012 | Published: 08 Feb 2012

WHITE PAPER: This essential resource breaks down must-have cloud capabilities and presents a comprehensive framework for choosing an enterprise cloud provider to meet your organization’s IT and business needs.

Posted: 24 May 2012 | Published: 24 May 2012

WHITE PAPER: While virtualization can offer many advantages, it can also greatly increase security risks and add to the complexity of server infrastructure. This resource explores the management challenges you may face with a virtual infrastructure.  Also, gain insight into the key features of a successful virtualization management platform.

Posted: 06 Feb 2012 | Published: 06 Feb 2012

EGUIDE: Since power and cooling is needed to run the data center, it is essential that data center managers find ways to lower costs. This expert e-guide explores how you can implement the right power and cooling strategies for your environment to reduce overall energy costs.

Posted: 31 Oct 2011 | Published: 31 Oct 2011

EZINE: The term “shared services” is a hot topic in the minds of many CIOs, but the exact definition of this topic seems to be unclear. Some say it is pooled, virtualized resources and others say it is a centralized IT model. This e-zine discusses the various meanings of shared services, its benefits and the potential downside of service catalogs.

Posted: 23 Mar 2012 | Published: 23 Mar 2012

WHITE PAPER: This paper discusses first contact resolution and the offerings for measuring success with FCR.

Posted: 26 Apr 2012 | Published: 26 Apr 2012