Tool Command Language

WHITE PAPER: Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

Posted: 18 May 2011 | Published: 18 May 2011

WHITE PAPER: In this white paper learn why requirements driven testing (RDT) is so important, what potential areas of the software development life cycle are addressed by RDT, the benefits, and the implementation strategy that may be adopted to introduce RDT within the organization.

Posted: 16 May 2012 | Published: 16 May 2012

WHITE PAPER: In recent years C-level executives in many of the world's largest and most successful organizations have been forced to introduce a wide range of cost-cutting measures as macroeconomic forces continue to create a challenging and uncertain trading environment.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: The same improvements that increase software performance create new security risks that IT pros must contend with. This white paper takes a closer look at the nature of software complexity and describes tactics you can implement to minimize it.

Posted: 19 Apr 2012 | Published: 19 Apr 2012

WHITE PAPER: Borrowed from the Japa nese term for “chatter,” pecha kuchahas been praised as the new way to communicate in business.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: This IDC white paper is your key to improving backup and recovery operations today. Read on to learn how.

Posted: 16 Apr 2012 | Published: 16 Apr 2012

WHITE PAPER: Most companies do not have time to thoroughly investigate all of the potential attack targets inside an application. This white paper explains how the use of software security analysis (SSA) and path methodologies can help you identify vulnerable code and improve application security.

Posted: 19 Apr 2012 | Published: 19 Apr 2012

WHITE PAPER: Discover proven tips for successfully leveraging transactional emails to increase customer engagement and market your applications in this essential resource. Find out how you can leverage a cloud-based email platform to ensure reliable delivery and gain real-time analytics.

Posted: 23 Apr 2012 | Published: 23 Apr 2012

WHITE PAPER: Access this white paper to discover the best ways to monitor your IT systems and prevent problems, like downtime, before they occur. Learn about support services that provide proactive care that allows you to resolve hardware and software issues more effectively.

Posted: 09 May 2012 | Published: 09 May 2012

WHITE PAPER: Against a backdrop of an increased use of software that is generally more sophisticated, flexible, scalable and easy to integrate than in times gone by, this research set out to explore the impact of having to maintain a plethora of different software solutions from different vendors in today’s cash-strapped corporate environment.

Posted: 24 Oct 2011 | Published: 24 Oct 2011