Avaya Aura Contact Center Scripting Demystified
sponsored by Global Knowledge
WHITE PAPER:
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Posted: 18 May 2011 | Published: 18 May 2011
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Drive More Value from Your IT Assets
sponsored by ServiceNow
WHITE PAPER:
Access this resource to learn about a leading IT Asset Management solution that enables IT departments to consolidate legacy systems and automate asset lifecycles easily with a single system.
Posted: 20 Nov 2012 | Published: 20 Nov 2012
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Improve Data Center Efficiency
sponsored by SUSE
WHITE PAPER:
IT budgets are not expected to recover anytime soon, so companies need to adjust to the reality of using fewer resources to deliver business services. This white paper explains how you can accomplish this seemingly impossible objective by running your critical workloads on Linux.
Posted: 14 Jun 2012 | Published: 01 Mar 2012
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Backup Software: Nine Must-Ask Questions
sponsored by Iron Mountain
WHITE PAPER:
Check out this white paper for 9 key questions to ask when shopping for backup software solutions. Learn how to accurately define your needs and expectations, and know what to look for to determine if a particular solution will meet them or not. Read on to learn more.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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IBM Rational solution for Collaborative Lifecycle Management
sponsored by IBM
WHITE PAPER:
Collaboration is a crucial element of today's software development process, with scattered development teams and more stakeholder with higher expectations for delivery rates. Read this white paper to learn about a multi-platform toolkit that can improve your software development team's productivity, collaboration, and accelerate delivery.
Posted: 21 Mar 2013 | Published: 31 Jan 2013
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IBM Cost Buster solutions for Business Analytics: Business Analytics on a budget
sponsored by IBM
WHITE PAPER:
This data sheet describes the advantages of IBM Cost Buster solutions for business analytics, which make it easy for small and midsize organizations to invest in leading-edge technology without straining their finances.
Posted: 24 Jan 2012 | Published: 24 Jan 2012
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Database Manageability and Productivity Cost Comparison Study: Oracle Database 11g Release 2 vs. Microsoft SQL Server 2008 Release 2
sponsored by Oracle Corporation
WHITE PAPER:
Review this cost comparison study of Oracle Database 11g R2 and Microsoft SQL Server 2008 R2 and uncover which technology came out on top. Find out which solution offered a 49% higher time savings, 46% more in complexity savings, and whose time savings amounted to saving $58,800 per year per database administrator.
Posted: 03 Jul 2012 | Published: 25 Jun 2012
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Uplift Quality with Requirements Driven Testing
sponsored by Micro Focus
WHITE PAPER:
In this white paper learn why requirements driven testing (RDT) is so important, what potential areas of the software development life cycle are addressed by RDT, the benefits, and the implementation strategy that may be adopted to introduce RDT within the organization.
Posted: 16 May 2012 | Published: 16 May 2012
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ParAccel Analytic Platform: Analytic Offload
sponsored by ParAccel
WHITE PAPER:
This informative white paper discusses a platform that offloads your analytics workloads to keep your BI performance at its highest potential, analytic reports produced when you need them as well as enhanced analysis and modeling.
Posted: 09 May 2012 | Published: 09 May 2012
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Business Intelligence for the Business of IT
sponsored by Hewlett-Packard Company
WHITE PAPER:
Read this white paper to learn more about how to improve your IT investments for better business.
Posted: 20 Feb 2012 | Published: 20 Feb 2012
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