|
|
 |
| Dec 3, 2009 |
|
|
Communications Skills for Remote Support
sponsored by LogMeIn, Inc.
WHITE PAPER:
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
|
|
|
Dell Equallogic PS Series and VMware View Enhance Virtual Desktop Project Success
sponsored by Dell, Inc.
WHITE PAPER:
Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security.
Posted: 13 May 2009 | Published: 13 May 2009
|
|
|
How to Cut Overhead Costs Right Now: Connect Remote Workers, Using VPN Security
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Giving remote workers easy and secure access to your network with virtual private network (VPN) technology can result in big savings.
Posted: 14 Aug 2009 | Published: 14 Aug 2009
|
|
|
Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
sponsored by NTR Global
WHITE PAPER:
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
|
|
|
Simplify Oracle CRM On Demand Integration
sponsored by Cast Iron Systems
WHITE PAPER:
Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more.
Posted: 23 Feb 2009 | Published: 23 Feb 2009
|
|
|
The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
WHITE PAPER:
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
|
|
|
The Building Blocks for Growth: A Network Can Improve Efficiency and Responsiveness, As Well As Control Costs
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Growth rises on the horizon for many small businesses, and one seizes the day, expansion often occurs rapidly. Preparation is crucial to success. What tools are required for a company with 20 employees, for example, to grow to 100 employees within a year? Read this paper to learn more...
Posted: 14 Aug 2009 | Published: 14 Aug 2009
|
|
|
Top 10 Reasons to Upgrade to Windows Server 2008 R2
sponsored by Dell and Microsoft
WHITE PAPER:
Windows Server® 2008 R2 is the newest Windows Server operating system from Microsoft. Designed to help organizations reduce operating costs and increase efficiencies, Windows Server 2008 R2 provides enhanced management control over resources across the enterprise. Read the top 10 reasons why you should upgrade to Windows Server 2008 R2.
Posted: 13 Oct 2009 | Published: 13 Oct 2009
|
|
| |
TERMINAL EMULATION SOFTWARE DEFINITION (continued): … requires installing a special program in the PC or on a local area network (LAN) server to which it is connected. Typically, an enterprise with mainframe computers installs a terminal emulation program in all its workstations (or LAN servers). Workers can work locally with Windows or other PC or workstation applications and also open a window and work directly with mainframe applications. The terminal emulation program runs like any other workstation application as a separate program task providing its own window to the user. However, instead of content with a graphical user interface (GUI), … Terminal Emulation Software definition sponsored by SearchNetworking.com, powered by WhatIs.com an online computer dictionary
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2009, TechTarget |
|
|
|
|
|
Free Newsletters
