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Telesales White Papers (View All Report Types)
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Driving Service Efficiency and Customer Engagement with In-Store WiFi
sponsored by Earthlink.
WHITE PAPER: This white paper explores the benefits of retail organizations offering customers reliable WiFi and floor personnel armed with tablets and appropriate apps to provide superior customer experience and convenience. Continue reading to learn the 4 challenges of WiFi customer engagement and how to overcome them.
Posted: 17 Sep 2015 | Published: 29 Jul 2015


Embrace Live Chat and Provide a Personalized Customer Experience on any Device
sponsored by
WHITE PAPER: Salesforce Live Agent is a web-based chat application built on the Salesforce Platform, meaning that it is inherently customizable and extendable. Download this free datasheet to learn more.
Posted: 20 Jul 2015 | Published: 20 Jul 2015

Empower Business Processes by Modernising IT Infrastructure and Data Center Performance
sponsored by Hewlett-Packard Enterprise and Intel ®
WHITE PAPER: In this white paper, you will learn how to adopt an IT infrastructure that supports a flexible consumption approach, and that optimizes your server management. Read on now to take advantage of new business opportunities created by this IT modernisation.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Hewlett-Packard Enterprise and Intel ®

Distributed Capture Platforms: Reducing Costs, Removing Bottlenecks and Mitigating Risks
sponsored by EMC Corporation
WHITE PAPER: Remote workforces are a growing trend that has documentation implications on your business processes. This paper explores that, placing special emphasis on a distributed capture strategy for resolving remote workforce-related issues.
Posted: 21 Aug 2008 | Published: 15 Aug 2008

EMC Corporation

Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure
sponsored by Qvidian
WHITE PAPER: This ebook by sales strategy expert Rich Berkman outlines four ways to leverage the unique data insights that interactive sales playbooks provide.
Posted: 04 Aug 2011 | Published: 04 Aug 2011


Drive growth and value with proven BPM solutions from IBM
sponsored by IBM
WHITE PAPER: Read this white paper to learn how to ensure a successful BPM initiative within your midsized organization.
Posted: 03 Nov 2011 | Published: 03 Nov 2011


Driving Business Agility through SOA Connectivity & Integration Whitepaper from IBM
sponsored by IBM
WHITE PAPER: In this whitepaper, you will learn how to work smarter so you can solve the problems of today and seize the opportunities of tomorrow.
Posted: 06 Oct 2009 | Published: 06 Oct 2009


Driving Business Value with a Virtualized Infrastructure
sponsored by IBM Software Group
WHITE PAPER: Today, virtualization can enhance nearly every aspect of an IT infrastructure: servers, operating systems, applications, storage, data and networks.
Posted: 05 Dec 2007 | Published: 01 Mar 2007

IBM Software Group

Driving Profitable Decisions with Business Rule Management
sponsored by FICO
WHITE PAPER: Business rules management systems (BRMS) help organizations efficiently develop, execute, and maintain their business rules in a centralized environment. Learn about how these solutions work, how they help businesses make profitable decisions, what to look for in a BRMS, and keys to a successful and profitable BRMS initiative in your organization.
Posted: 09 Sep 2010 | Published: 09 Sep 2010


Dynamic Business - From Aspiration to Reality
sponsored by Microsoft India
WHITE PAPER: This resource examines how you can make your organization a dynamic business with the right set of innovative and proactive applications and tools.
Posted: 19 Dec 2013 | Published: 19 Mar 2013

Microsoft India

Dynamic Business Process Management (BPM) from IBM
sponsored by IBM
WHITE PAPER: Read this paper to learn how to accelerate process change and lower IT costs and to learn how IBM can work with you in a Business Value Assessment (BVA) to quantify the benefits for your projects.
Posted: 02 Aug 2010 | Published: 11 Aug 2009


Dynamic Business Process Management for Communications Service Providers
sponsored by IBM
WHITE PAPER: In today’s demanding environment, communications service providers across all lines of business are struggling to increase their business agility to remain competitive. This paper explores how companies are achieving agility by adopting dynamic business process management (BPM) with telecommunications industry standards. Read on to learn more.
Posted: 02 Aug 2010 | Published: 21 Apr 2010


E-Book: Exploring IBM SOA Technology & Practice
sponsored by IBM
WHITE PAPER: This eBook discusses how SOA can be used to overcome business process inefficiencies. Explore practices for effectively implementing SOA and developing service-oriented applications.
Posted: 10 Jun 2008 | Published: 10 Jun 2008


Eight CRM Essentials: An Executive Guide to the Eight Must-Have Elements of Every Successful CRM Initiative
sponsored by
WHITE PAPER: This guide to eight proven CRM essentials distills best practices, lessons learned, and collective insights from industry experts across various company sizes, geographies, and vertical markets.
Posted: 25 Oct 2007 | Published: 01 Oct 2007

Eleven habits for highly successful BPM programs
sponsored by IBM
WHITE PAPER: Using the framework of Stephen R. Covey’s best-selling book, The 7 Habits of Highly Effective People, this resource describes 11 habits IT organizations must develop to foster business process management (BPM) success, including building a complete BPM while also forcing collaboration across the enterprise.
Posted: 06 Mar 2012 | Published: 01 Jun 2010


Eliminate Paper in Your Business Processes: A How-to
sponsored by Esker Inc.
WHITE PAPER: This paper identifies some of the challenges involved with automating document processing and how to overcome them. Also learn the benefits available to you after you successfully quit paper and manual processing.
Posted: 10 Jul 2013 | Published: 10 Jul 2013

Esker Inc.

Email Deliverability: Getting to Your Customer’s Inbox
sponsored by Teradata
WHITE PAPER: This eBook provides informative statistics and practical tips for ensuring that the messages being sent by your business actually make it to your subscribers' inboxes.
Posted: 13 Feb 2015 | Published: 13 Feb 2015


Embedding Analytics into Processes
sponsored by SAS
WHITE PAPER: In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you.
Posted: 30 Jul 2010 | Published: 30 Jul 2010


Emerging IT Shifts towards Business Service Automation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This IDC white paper highlights the benefits of IT business service automation (BSA) and how it is driving business initiatives such as compliance management, lower operation costs and higher business service availability.
Posted: 25 Apr 2008 | Published: 01 Nov 2007

Hewlett Packard Enterprise

Empowering the Business to Sense and Respond: Delivering Business Event Processing with IBM WebSphere Business Events
sponsored by IBM
WHITE PAPER: This paper addresses one of the critical IBM technologies for supporting agility and alignment, Business Event Processing (BEP).
Posted: 11 Nov 2009 | Published: 25 Jul 2008


Empowerment as a Growth Strategy
sponsored by Oracle Corporation
WHITE PAPER: Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
Posted: 26 Sep 2007 | Published: 01 Sep 2007

Oracle Corporation

Enabling Sustainable Compliance Management
sponsored by IBM
WHITE PAPER: Read this white paper to see how adopting a sustainable security compliance strategy minimizes risk, while making proper use of people, process and technology. Also learn how you can cost-effectively comply with regulations, while maintaining business flexibility to achieve mission goals.
Posted: 22 Dec 2008 | Published: 19 Dec 2008


Enhancing BPM with Business Rules: Increase your business agility by separating management of decision logic from mechanics of business
sponsored by FICO
WHITE PAPER: This paper explores the differences between business rules management (BRM) and business process management (BPM), and why each is a separate yet complimentary discipline; the importance, and benefits of making changes independently to rules and process; what to look for in a BRM system to gain the most value; and much more.
Posted: 03 Mar 2011 | Published: 03 Mar 2011


Enhancing Business Process Management with Business Rules
sponsored by FICO
WHITE PAPER: While a business process management system can save time and cut costs by governing process, it can’t decide what to do, given a particular circumstance. A business rules management system enables the right decisions to be made quickly. This white paper uses case studies to illustrate the value of adding rules to BPM.
Posted: 25 May 2010 | Published: 25 May 2010


Enterprise Backup and Recovery Methodologies for Oracle
sponsored by Datalink Corp
WHITE PAPER: This paper provides an introductory overview of some of the enterprise backup options available for Oracle data.
Posted: 19 Jun 2008 | Published: 01 Feb 2007

Datalink Corp
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