Telephone Lines White Papers

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May 27, 2012

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Telephone Lines

Telephone Lines White Papers (View All Report Types)

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience sponsored by ComputerWeekly.com WHITE PAPER: As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Customer Service \| Telecom Provisioning \| Telecommunications Carrier Systems

Mobile Unified Communications & Collaboration (UCC) sponsored by BlackBerry WHITE PAPER: Explore how you can enable an effective Unified Communications and Collaboration (UCC) strategy for your mobile enterprise. Discover considerations to make, use cases, and more. Posted: 01 May 2012 \| Published: 01 May 2012 TOPICS: Application Programming Interfaces \| Collaboration \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Workers \| PBX \| ROI \| Smart Phones \| Tablet PC \| Telecommunications Carrier Systems \| Unified Messaging \| Unified Messaging Systems

Maximizing ROI with the Microsoft-Polycom Unified Communications Solution sponsored by Polycom, Inc. WHITE PAPER: This whitepaper, aimed strategic decision makers, will discuss how you can reduce telephony costs, maximize your ROI and improve your business collaboration and communication activities. Posted: 11 Jul 2011 \| Published: 11 Jul 2011 TOPICS: Collaboration \| Communications Networks \| Communications Software \| Communications Systems \| IP \| IP Telephony \| Telephony Systems

The 7 Deadly Skills Your IT Team Should Possess sponsored by SkillSoft WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: IT Agents \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Systems \| Security Infrastructure

Grow Your Business with Unified Communications and Telepresence sponsored by Polycom, Inc. WHITE PAPER: This report examines the business benefits Unified Communications (UC) can bring to your business and how your extended internal stakeholders – and your budget – can benefit from a broader UC strategy. Posted: 12 Apr 2012 \| Published: 12 Apr 2012 TOPICS: Collaboration \| Communications Systems \| Energy Efficiency \| Unified Messaging \| Videoconferences \| Videoconferencing Standards \| VoIP \| Web Conferences

Ovum: Business tips for using SMS and web chat sponsored by ComputerWeekly.com WHITE PAPER: Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Communications Networks \| Communications Systems \| Networking \| Networking Hardware

Business Intelligence for IT sponsored by Evergreen Systems WHITE PAPER: This paper discusses the relationship between business intelligence and IT and how you can align them for a competitive edge. Posted: 21 May 2012 \| Published: 21 May 2012 TOPICS: Balanced Scorecards \| Business Intelligence \| Business Intelligence Software \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Systems

How to Leverage the Always-On, Cost-Effective Benefits of an External Support Provider sponsored by Hewlett-Packard Company WHITE PAPER: IT environments are becoming increasingly complex as trends like cloud computing, virtualization and mobility gain traction. Utilizing a lead service provider (LSP) approach can free up IT and let external, highly skilled experts handle issues. Read this white paper to learn more about how this new IT strategy can benefit your business. Posted: 01 May 2012 \| Published: 01 May 2012 TOPICS: Cloud Computing \| Customer Support Software \| IT Management \| IT Service Management \| IT Systems \| User Experience \| Vendors

Accelerate the delivery of modern applications sponsored by Hewlett-Packard Limited WHITE PAPER: An IT modernization project will be unique to your business, and to successfully manage it you'll need the appropriate tools, resources, and best practices throughout the process. Read this paper to get a framework for initiating your modernization efforts. Posted: 02 Mar 2012 \| Published: 02 Mar 2012 TOPICS: Application Infrastructure \| Application Portfolio Management \| Applications Management \| IT Infrastructure \| IT Management \| IT Systems \| Software Migration \| Software Project Management \| Software Upgrades

Minimizing Windows 7 “Interface Shock” sponsored by Global Knowledge WHITE PAPER: This paper examines that many organizations want to take advantage of the speed, security, reliability, and flexibility of Windows 7, and how it is possible to minimize interface shock for users by leveraging Group Policy to make Windows 7 look more like Windows XP. Posted: 20 Mar 2011 \| Published: 20 Mar 2011 TOPICS: IT Industry \| IT Management \| IT Systems \| Network Management \| Software Architectures \| Software Infrastructure \| Software Migration \| Windows \| Windows 7 \| Windows XP

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