Telecommunications Switches White Papers

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May 20, 2013

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Telecommunications Switches

Telecommunications Switches White Papers (View All Report Types)

SIP Trunking 101: A Primer sponsored by Intelepeer WHITE PAPER: To be successful, unified communications and collaboration applications require a communications service that can support and expand with its evolving set of capabilities. SIP trunking provides exactly that. View this resource to learn more! Posted: 11 Apr 2013 \| Published: 28 Sep 2012 TOPICS: Collaboration \| Communications Systems \| IP \| MPLS \| PBX \| ROI \| SIP \| Telecommunications Carrier Systems \| Telecommunications Services \| Telecommunications Systems \| Unified Messaging \| VoIP

Building Reliable IP Telephony Systems sponsored by Channel Transformation Alliance WHITE PAPER: Reliability and availability are paramount when it comes to telephony. This whitepaper details a unique approach to providing reliable Voice over IP (VoIP) and how it truly delivers on its promise of "five-nines" reliability. View now to learn more! Posted: 15 May 2013 \| Published: 31 Aug 2012 TOPICS: IP PBX \| IP Telephony \| PBX \| Telephone Switches \| Telephones \| Telephony Services \| Telephony Systems \| VoIP

Finally, a Simple Way to Deploy a Customer Contact Center sponsored by Contactual (Now 8x8, Inc.) WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. Posted: 11 Feb 2010 \| Published: 11 Feb 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| IVR \| PBX \| VoIP

Avaya Unified Communications Can Reduce Cell Phone Expenses sponsored by Avaya Inc. WHITE PAPER: By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level. Posted: 01 Jul 2008 \| Published: 01 Jun 2008 TOPICS: Collaboration \| Local Telephony Services \| PBX \| Unified Messaging \| Wi-Fi \| Wireless Messaging \| Wireless Networks \| Wireless Systems \| Wireless Telephones \| Wireless WAN

The MPLS Network: A Future-Proof Engine for Voice-Data Convergence sponsored by MegaPath Inc. WHITE PAPER: Voice and data on a single wire is an exciting network development. MPLS technology, which enables voice and data to be transported together on wide area networks (WANs), has matured to provide a platform for almost unimaginable communications and cloud computing possibilities. Learn more about MPLS by reading this white paper. Posted: 26 Mar 2010 \| Published: 26 Mar 2010 TOPICS: Bandwidth Management \| Cloud Computing \| Communications Networks \| MPLS \| Network Management \| Network Management Protocols \| Network Traffic Management \| PBX \| Routers \| Routing Protocols \| Systems Management \| VoIP \| VPN \| WAN \| WAN Switches

Understanding Voice over IP Converged Trunking Alternatives sponsored by Verizon and Adtran WHITE PAPER: The benefits, risks and design alternatives are explored within this paper to help you select the solution and service provider that best meet your needs. Posted: 04 Mar 2008 \| Published: 01 Jan 2008 TOPICS: Disaster Recovery \| Interoperability \| PBX \| Voice over IP

New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center sponsored by ScanSource & ShoreTel WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity. Posted: 08 Aug 2012 \| Published: 31 Dec 2010 TOPICS: Call Centers \| Collaboration \| Communications Systems \| Email \| IP \| IP Contact Centers \| IP Phones \| IP Routing \| IP Switching \| IP Telephony \| IP Videoconferences \| Mobile Workers \| PBX \| Routers \| Routing \| Switches \| Switching \| Telephone Switches \| Telephones \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| VoIP \| Web Conferences

Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony sponsored by IBM WHITE PAPER: This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client. Posted: 13 Dec 2010 \| Published: 13 Dec 2010 TOPICS: Collaboration \| PBX \| SIP \| Telephony Services \| Telephony Systems \| Unified Messaging Systems \| User Experience \| Videoconferencing Services \| Videoconferencing Software \| Voice Communications Software \| Voice Networking

Mobile Unified Communications & Collaboration (UCC) sponsored by BlackBerry WHITE PAPER: Explore how you can enable an effective Unified Communications and Collaboration (UCC) strategy for your mobile enterprise. Discover considerations to make, use cases, and more. Posted: 01 May 2012 \| Published: 01 May 2012 TOPICS: Application Programming Interfaces \| Collaboration \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Workers \| PBX \| ROI \| Smart Phones \| Tablet PC \| Telecommunications Carrier Systems \| Unified Messaging \| Unified Messaging Systems

Hosted VoIP Reduces Costs and Improves Efficiencies for Small Business sponsored by 8x8, Inc. WHITE PAPER: Read this brief yet informative paper to learn how hosted VoIP can benefit your small business. Posted: 09 Sep 2009 \| Published: 11 Aug 2009 TOPICS: IP Telephony \| PBX \| SMBs \| Voice Communications Software \| Voice Networking \| VoIP \| Web Applications Management

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