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May 27, 2012

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Tech Support White Papers (View All Report Types)

Top 10 Most Overlooked Causes of Trouble in a Cisco Network sponsored by Global Knowledge WHITE PAPER: This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. Posted: 06 Nov 2009 \| Published: 06 Nov 2009 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| Technical Support Staff \| Troubleshooting

10 Tech Skills That Are Heading the Way of the Dinosaur – 2012 sponsored by Global Knowledge WHITE PAPER: What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more. Posted: 30 Jan 2012 \| Published: 30 Jan 2012 TOPICS: Careers \| COBOL \| Email \| IT Industry \| IT Workforce \| Technical Support Staff \| Training

CW+: MWD Strategic Insight: Understanding your requirements: online communities and team workspaces sponsored by ComputerWeekly.com WHITE PAPER: An increasing number of organisations are considering how online communities and team workspaces can help them be more collaborative both internally and externally with customers and partners. If you’re thinking about, or have already started developing a strategy for an online community. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Infrastructure \| IT Management \| IT Workforce

Relinquishing the Reins: Reaping the Benefits of Empowering Your IT Team sponsored by SkillSoft WHITE PAPER: This valuable resource offers key insight into how you can empower your IT staff to ensure maximum value to your business. Within, four top industry leaders share their thoughts on how empowering your IT team can help you meet business goals. Posted: 20 Apr 2012 \| Published: 20 Apr 2012 TOPICS: Business Development \| Business IT Alignment \| Business Management \| Business Process Management \| Employee Monitoring \| Employee Performance Management (EPM) \| IT Best Practices \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Workforce

Open Group: FAIR -ISO/IEC 27005 Cookbook sponsored by ComputerWeekly.com WHITE PAPER: The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: IT Service Centers \| IT Services \| IT Systems \| IT Workforce

The 7 Deadly Skills of The Perfect Employee sponsored by SkillSoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

IT jobswatch – trends in media IT recuitment sponsored by ComputerWeekly.com WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand. Posted: 20 Oct 2011 \| Published: 20 Oct 2011 TOPICS: IT Agents \| IT Consulting Services \| IT Industry \| IT Service Centers \| IT Workforce

The 7 Deadly Skills Your IT Team Should Possess sponsored by SkillSoft WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: IT Agents \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Systems \| Security Infrastructure

How to tie learning to business impact sponsored by ComputerWeekly.com WHITE PAPER: Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Consulting Services \| IT Governance \| IT Systems \| IT Workforce

Tech Guide: Mobile Security sponsored by SearchConsumerization.com EGUIDE: The need for mobile security grows stronger and stronger every day. Uncover the mobile security issues and solutions that you should be considering as your organization goes more mobile. Posted: 09 Mar 2012 \| Published: 09 Mar 2012 TOPICS: Application Security \| Cybersecurity \| Data Security \| Endpoint Security \| Identity Management \| Malware \| Mobile Device Management \| Mobile Workers \| Network Management \| Network Monitoring \| Network Security \| Security \| Security Best Practices \| Security Management \| Security Policies \| Security Threats \| Wireless Security

Top 10 Considerations for Selecting the Right RMM Solution sponsored by LabTech WHITE PAPER: Access this white paper for the top ten considerations for selecting a remote monitoring and management solution that will streamline management processes to allow for business growth while also increasing services levels. Posted: 27 Apr 2012 \| Published: 27 Apr 2012 TOPICS: Channel Management \| Channel Management Software \| Customer Service \| Customer Service Best Practices \| Management Service Providers \| Remote Computing \| Remote Support Services

Remote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery sponsored by LabTech WHITE PAPER: Access this resource to discover the valuable uses of remote monitoring and management. Learn how to provide your customers with better service while also increasing efficiency. Posted: 27 Apr 2012 \| Published: 27 Apr 2012 TOPICS: Channel Management \| Channel Management Software \| Customer Service \| Customer Service Best Practices \| Remote Network Management \| Remote Support Services

Tech Guide: Desktop Virtualization and the Network sponsored by Dell and VMware EGUIDE: Discover the impact desktop virtualization and virtual desktop infrastructure have on your network. Posted: 23 Feb 2012 \| Published: 23 Feb 2012 TOPICS: Converged Networks \| Desktop Virtualization \| Fibre Channel \| Network Architectures \| Network Design \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Network Traffic Management \| Networking \| VDI \| Wi-Fi \| WLAN

IDG Tech Dossier: Converged Storage: Utility Storage sponsored by HP & Intel WHITE PAPER: In this IDG Tech Dossier, learn how utility storage makes for massive consolidation, flexibility and scalability, so IT departments can reduce storage infrastructure and lower costs while improving their ability to respond to fast-changing needs of business units. Posted: 18 May 2012 \| Published: 18 May 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Storage Architectures \| Virtual Machine

E-Book: TechFocus - Demystifying Server Virtualization Deployment sponsored by Dell, Inc. and Intel EBOOK: Some IT managers have steered clear of server virtualization technologies because the deployment process can seem too daunting to begin. But this step-by-step handbook maps out the deployment process in four easy-to-follow steps. Posted: 05 Mar 2010 \| Published: 05 Mar 2010 TOPICS: Data Center Consolidation \| Data Center Management \| IT Infrastructure \| Microsoft Hyper-V \| ROI \| Server Consolidation \| Server Management \| Server Virtualization \| Server Virtualization Software \| Systems Management \| TCO \| VMware

Ensure High Availability with Proactive Support Services sponsored by Hewlett-Packard Company WHITE PAPER: Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management. Posted: 11 May 2012 \| Published: 11 May 2012 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Disaster Recovery \| Downtime \| High Availability

Mobility: A Top Priority for Building a More Productive Workforce sponsored by LabTech WHITE PAPER: Access this white paper to see how your organization can create a mobile workforce. Discover the key considerations for using mobility productively. Posted: 27 Apr 2012 \| Published: 27 Apr 2012 TOPICS: Channel Management \| Channel Management Software \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Remote Access Protocols

CIO Tech Dossier: Application Performance Management: The End User is King sponsored by CA Technologies. WHITE PAPER: Access this resource to discover the ways that application performance management (APM) creates an agile IT environment that offers measurable benefits, including improved end-user satisfaction, increased efficiency, and greater support of business objectives. Posted: 08 May 2012 \| Published: 08 May 2012 TOPICS: Application Performance Management \| Application Performance Management Software \| Business IT Alignment \| Business Management \| Business Process Management \| Business Process Management Software \| CIOs \| IT Management \| IT Managers

Aberdeen Group ERP in Wholesale Distribution 2011 Report sponsored by Epicor Software Corporation ANALYST REPORT: Read this report to learn all of the ways in which wholesalers and distributors are integrating ERP software into their daily operations. Find out if there's a strategy you aren't already using that could add value to your company. Posted: 11 Apr 2012 \| Published: 11 Apr 2012 TOPICS: Decision Support Databases \| Decision Support Systems \| Distribution \| ERP \| ERP Software \| Manufacturing \| Manufacturing Industry \| Software Selection \| Wholesale Channels \| Wholesale Trade Industry

Layered Tech chose Dell servers to build a new infrastructure, increasing performance by 22 percent sponsored by Dell and VMware CASE STUDY: Layered Tech chose Dell servers to build a new infrastructure that would take its managed hosting and cloud services to a new level, and saw performance increase by 22 percent. Download this case study for more information. Posted: 23 Mar 2011 \| Published: 23 Mar 2011 TOPICS: Data Center Consolidation \| Server Consolidation \| Server Hardware \| Server Virtualization \| Server Virtualization Software \| VMware

ExaGrid Systems Named Champion in Disk Backup Vendor Landscape by Info-Tech Research Group sponsored by ExaGrid Systems, Inc. WHITE PAPER: As a Disk Backup Champion, ExaGrid received the highest rating from Info-Tech Research Group for its exceptional product architecture and overall vendor score highlighting the company’s ‘exemplary’ strategy and strong viability, reach and channel. Read on to learn more. Posted: 07 Feb 2012 \| Published: 07 Feb 2012 TOPICS: Content Management \| Data Center Management \| Data Loss Prevention (DLP) \| Data Management \| Data Security \| Data Storage \| Disk Backups \| Disk Drives \| Storage Hardware \| Storage Infrastructure \| Storage Management \| Storage Security

Tech Report: Everything you need to know about vSphere and data storage sponsored by Dell and VMware ANALYST REPORT: Virtualization goes beyond consolidation by maximizing IT cost savings and enabling timely delivery of highly scalable business services. Download this tech report to learn about storage enhancements that provide better performance, improved usability and easier administration. Posted: 05 Mar 2010 \| Published: 05 Mar 2010 TOPICS: Data Storage \| iSCSI SAN \| Server Virtualization \| Software Selection \| Software Upgrades \| Storage Architectures \| Storage Virtualization \| Storage Virtualization Software \| VMware

Leveraging Windows 7 for Better User Support sponsored by Global Knowledge WHITE PAPER: This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful. Posted: 04 Mar 2011 \| Published: 04 Mar 2011 TOPICS: Diagnostic and Test Hardware \| Log Management \| Operating Systems \| Remote Support Services \| Systems Maintenance \| Systems Management Services \| Troubleshooting \| Windows 7

Maintaining wireless network availability in hospitals sponsored by SearchHealthIT.com EBOOK: This eBook provides health care organizations with relevant information regarding WANS, LANS, mobile broadband, making machine-to-machine connections, adding bandwidth for tomorrow, and tech policies that will ensure the success of your facility. Posted: 21 Feb 2012 \| Published: 21 Feb 2012 TOPICS: LAN \| Mobile Device Management \| Network Best Practices \| Network Design \| Network Infrastructure \| Network Management \| Network Performance \| Networking \| WAN \| Wireless Infrastructure \| Wireless Networks \| Wireless WAN \| WLAN \| WLAN Management

Business Agility Insights Issue 1 sponsored by eBizQ EZINE: Read this expert ebizQ.com e-zine to learn how business process management (BPM), complex event processing (CEP), case management, and decision management systems can help you boost your operational efficiency and intelligence. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: Business Process Management \| Business Process Management Software \| Decision Support Systems \| Operational Metrics (Systems) \| Operational Support Systems

Improving IT help desk services with vendor support sponsored by ConnectWise EGUIDE: Access this expert e-guide to discover strategies to improve IT help desk services with vendor support. Inside, learn to respond efficiently to increased customer demand. Posted: 01 May 2012 \| Published: 01 May 2012 TOPICS: Channel Management \| Customer Service \| Help Desk Management \| Help Desk Management Services \| Help Desks

The Business Value of Business Intelligence sponsored by SAP America, Inc. WHITE PAPER: This document provides you with the knowledge to gain a complete understanding of all the issues you'll face when implementing a BI solution. In this paper, you'll find numerous examples of current Business Objects customers who are using BI in a variety of creative ways to make their organizations more responsive, productive, and profitable. Posted: 05 Sep 2007 \| Published: 05 Sep 2007 TOPICS: Business Intelligence \| Cost Benefit Analysis \| Customer Satisfaction \| Data Management \| Data Warehouses \| Decision Support Systems \| ERP \| Operational Support Systems \| Sales

Best Practices for Shared Infrastructure Data Storage in the Federal Government sponsored by MicroTech & Netapp WHITE PAPER: Read this white paper to discover how the U.S. Federal Government is consolidating and improving storage operations with emerging virtualization and cloud technologies, and discover how similar solutions can benefit your business. Posted: 07 May 2012 \| Published: 07 May 2012 TOPICS: Cloud Backup \| Cloud Storage \| Content Management \| Data Loss Prevention (DLP) \| Data Management \| Data Storage \| Server Virtualization \| Storage Consolidation \| Storage Infrastructure \| Storage Management \| Storage Optimization \| Storage Security \| Virtualization Security

How to Choose an Enterprise-Class Job Scheduling Solution: Evaluation Guide sponsored by Cisco Systems, Inc. WHITE PAPER: Depending on the size of an enterprise, a job scheduler may manage thousands of individual mission-critical business processes every day. Access this resource for a brief history of the job scheduling marketplace and to learn what to look for in job scheduling software, including a checklist with which to evaluate your options. Posted: 15 Feb 2012 \| Published: 15 Feb 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Data Center Management \| Job Scheduling Software

Guide to using social media for customer support sponsored by ComputerWeekly.com WHITE PAPER: Social Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social Media sites and forums continues to grow. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Business Communications \| Business Consulting Services

Instrumentation Laboratory supports double-digit growth with HP Networking sponsored by HP & Intel CASE STUDY: Instrumentation Laboratory's objective was to expand network resources to accommodate double-digit business growth, acquisitions, facilities expansion, and rapid new product development and introductions across multiple locations— without increasing network management staff. Learn how HP Networking helped meet this objective. Posted: 28 Oct 2011 \| Published: 28 Oct 2011 TOPICS: Data Center Management \| Data Center Networking \| Network Management \| Network Management Services \| Network Operations Centers \| Networking \| Networking Hardware

New HP Insight Online: Anywhere, Anytime Support Services for Your Infrastructure sponsored by Hewlett-Packard Company BROCHURE: Proactively and efficiently monitor and support your infrastructure from anywhere, anytime Posted: 01 May 2012 \| Published: 01 May 2012 TOPICS: Data Management \| Data Security \| Mobile Device Management \| Mobile Device Management Software \| Remote Access Security \| Remote Access Software \| Remote Backups \| Remote Control Software \| Remote Network Management \| Storage Infrastructure \| Storage Security

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