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TQM White Papers (View All Report Types)
 
Top 10 Tips on Getting Started with Speech Analytics
sponsored by Verint Systems
WHITE PAPER: By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.
Posted: 03 Apr 2008 | Published: 01 Dec 2007

Verint Systems

Make the Most of Your Customer COE: A 3-Step Approach
sponsored by SAP America, Inc.
WHITE PAPER: To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more.
Posted: 23 Jun 2010 | Published: 23 Jun 2010

SAP America, Inc.

Using Code Quality Metrics in Management of Outsourced Development and Maintenance
sponsored by McCabe Software, Inc.
WHITE PAPER: This paper provides answers to basic questions relating to the management of outsourced development and maintenance. What is the metrics approach to managing sub-contractors? What is the quality of the code expected to be that has been developed by the sub-contractor? Read on for the answers to these and other important considerations.
Posted: 13 Mar 2009 | Published: 13 Mar 2009

McCabe Software, Inc.

Success with Static Analysis for Security: Why Code Audits Fail
sponsored by Parasoft Corporation
WHITE PAPER: This paper explains why and how to apply static analysis tools in the context of a policy-based security process that not only prevents security vulnerabilities, but also focuses on SDLC productivity.
Posted: 01 Apr 2009 | Published: 01 Apr 2009

Parasoft Corporation

Do More with Less: The Five Strategies used by Successful SMB Manufacturers
sponsored by Infor
WHITE PAPER: A common issue facing small and medium-sized business (SMB) manufacturers today is how to increase revenue and grow their business without significantly adding staff. Read this paper to learn five strategies used by successful SMBs.
Posted: 10 Aug 2009 | Published: 04 Sep 2008

Infor

Maximize asset productivity and operational performance
sponsored by IBM
WHITE PAPER: A "predictive maintenance" approach to enterprise asset management can help give you the visibility you need into your daily operations, reducing operational costs and minimizing asset downtime. In this resource, explore the ins and outs of predictive maintenance, and discover the benefits you could enjoy from this strategy.
Posted: 29 Aug 2013 | Published: 31 Jul 2013

IBM

Quality Management Across the Product and Application Lifecycle
sponsored by IBM
WHITE PAPER: IBM Rational offers a life-cycle approach to managing quality through quality management solutions, test integration, integrated requirements management and lean collaborative development to help you achieve greater consistency, efficiency and predictability in your delivered solutions. Download this paper to learn more. 
Posted: 23 Mar 2011 | Published: 23 Mar 2011

IBM

Embedding Analytics into Processes
sponsored by SAS
WHITE PAPER: In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you.
Posted: 30 Jul 2010 | Published: 30 Jul 2010

SAS

Quality of Service (QoS) in High-Priority Applications
sponsored by Transition Networks, Inc.
WHITE PAPER: This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.
Posted: 08 Sep 2008 | Published: 05 Sep 2008

Transition Networks, Inc.

Reduce risk of applicationfailures: HP Testing and QA Services At A Glance
sponsored by Hewlett Packard Enterprise
WHITE PAPER: View this resource to learn more about how you can deliver quality management and testing services to eliminate waste in the systems engineering process and reduce the risk of system outages from software failures.
Posted: 08 Oct 2013 | Published: 08 Oct 2013

Hewlett Packard Enterprise
 
 
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