Systems Management Software

WHITE PAPER: Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.

Posted: 03 Dec 2009 | Published: 03 Dec 2009

WHITE PAPER: Read this paper to learn Niel Nickolaisen's proven model for strategic and tactical alignment of IT with business objectives - enabling IT to do more for the business with less. By implementing all four components of Niel's model, IT can dramatically reduce system downtime and closely align their efforts and investments with business priorities.

Posted: 26 Oct 2009 | Published: 26 Oct 2009

WHITE PAPER: APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.

Posted: 23 Oct 2009 | Published: 23 Oct 2009

WHITE PAPER: This paper examines the development costs, ongoing staffing costs, and hardware costs associated with modernizing your business-critical AS/400 applications. It will also discuss how the resulting environment can assist organizations to deliver new and competitive business services as well as reduce IT administrative costs.

Posted: 19 Oct 2009 | Published: 19 Oct 2009

WHITE PAPER: Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

WHITE PAPER: This paper presents an overview of strategies and practices for governing the transformation to, and the evolution of, SOA.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: Because organizations are demanding 24x7 availability from their IMS, DB2®, and VSAM applications, it is imperative that those applications do not experience outages. Read this whitepaper to find out how BMC's Hybrid Copy techniques help for faster system recovery in the event of a local outage.

Posted: 17 Apr 2009 | Published: 17 Apr 2009

WHITE PAPER: No recent IMS enhancement has more potential to improve internal processing than does the Common Services Layer (CSL). The CSL provides many benefits. This document describes the basics of CSL usage and how to get started with the CSL.

Posted: 17 Apr 2009 | Published: 17 Apr 2009

WHITE PAPER: Managing the complexities of today's operating systems, business applications, and networks challenges even the most knowledgeable IT professionals. ACO PAGER is proven technology, capable of processing thousands of mission-critical events daily. The software is pre-configured, easy to install, and greatly improves staff efficiency.

Posted: 08 Apr 2009 | Published: 08 Apr 2009

WHITE PAPER: LINQ is an acronym which stands for Language Integrated Query. This new technology comes built into the .NET Framework 3.5 and can be used with any of the different languages that run under .NET. This paper serves as an introduction.

Posted: 10 Dec 2008 | Published: 10 Dec 2008

WHITE PAPER: This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.

Posted: 10 Oct 2008 | Published: 10 Oct 2008