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DEFINITION: Services that manage routine housekeeping activities of a customer's IT infrastructure. Included are hardware diagnostics, software distribution, backup and recovery, file and disk integrity checking, performance monitoring, and virus scanning diagnostics and troubleshooting, configuration management, system repair management and generation of management reports.
Systems Management ServicesWhite Papers (View All Report Types)
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Management Tool that Empower IT with a Proactive Approach
sponsored by VMware
WHITE PAPER: This resource presents the results from a recent study interviewing 200 of your peers on the impact that VMware's vCenter Operations Management Suite had on their business.
Posted: 12 Aug 2014 | Published: 13 Sep 2012

VMware

Five Concerted Steps to Maximize The Business Value of IT
sponsored by NEC Corporation of America
WHITE PAPER: This exclusive whitepaper offers five best practices for getting started with service portfolio management.
Posted: 22 May 2014 | Published: 10 Dec 2013

NEC Corporation of America

IT Process Automation in Real Life - HP Customers Share Experiences
sponsored by Hewlett-Packard Company
WHITE PAPER: As the trend towards IT process automation (ITPA) continues, the question remains, how far does automation take an organization in real implementations? This whitepaper examines 14 customers using HP Operations Management and the benefits achieved by using this product.
Posted: 26 Nov 2013 | Published: 31 Dec 2012

Hewlett-Packard Company

A Management Tool that Will Empower you with a Proactive Approach
sponsored by VMware, Inc.
WHITE PAPER: This resource presents the results from a recent study interviewing 200 of your peers on the impact that VMware's vCenter Operations Management Suite had on their business.
Posted: 26 Sep 2013 | Published: 26 Sep 2012

VMware, Inc.

Dell SupportAssist FAQ
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This whitepaper features a series of frequently asked questions regarding Dell's SupportAssist technology.
Posted: 22 May 2014 | Published: 23 May 2013

Dell, Inc. and Intel®

Bridge the SAP Basis Support Gap
sponsored by Symmetry Corporation
WHITE PAPER: View this informative white paper to learn how you can get round-the-clock coverage and proactive monitoring for your SAP environment, all at a reasonable price with the right partner for SAP Basis.
Posted: 20 May 2014 | Published: 20 May 2014

Symmetry Corporation

The ServiceNow Service Automation Platform
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.
Posted: 12 May 2014 | Published: 13 May 2013

ServiceNow

Managing Multiple Disparate IT Systems
sponsored by GlobalScape
WHITE PAPER: This whitepaper covers the problems of running disparate systems in your data center and offers ways to solve those issues.
Posted: 12 May 2014 | Published: 12 May 2014

GlobalScape

Dimensional Research - Uncovering the Business Value of IT Service Management
sponsored by Hewlett-Packard Company
WHITE PAPER: The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.
Posted: 26 Nov 2013 | Published: 31 Dec 2011

Hewlett-Packard Company

Accelerate VMware VDI deployments with Dell Active System Manager
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Implementing a virtual desktop is a challenge for many IT organizations. This video highlights Dell's Active Systems Manager and how it can help you optimize your infrastructure.
Posted: 18 Nov 2013 | Published: 26 Nov 2013

Dell, Inc. and Intel®

Data Sheet: What's New in Red Hat Satellite 5.6?
sponsored by Red Hat
WHITE PAPER: Discover the new Red Hat Satellite 5.6 capabilities and features that provide administrators with the means to efficiently manage their systems, lowering per-system deployment and management costs.
Posted: 24 Oct 2013 | Published: 24 Oct 2013

Red Hat

Top Considerations for Moving to a Cloud Delivery Model for ITSM
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper discusses how to select the right SaaS model to fit your business needs.
Posted: 11 Oct 2013 | Published: 14 Oct 2010

BMC Software, Inc.

What's new in VMware vSphere 5.5 Platform?
sponsored by Dell and VMware
WHITE PAPER: VMware vSphere 5.5 introduces many new features and enhancements to further extend the core capabilities of the vSphere platform, access this resource to find out how.
Posted: 23 Sep 2013 | Published: 23 Sep 2013

Dell and VMware

VMware vSphere with Operations Management
sponsored by Dell and VMware
WHITE PAPER: This white paper discusses how you can overcome these capacity management and performance monitoring complexities a single pane of glass to optimize capacity and monitor workload performance.
Posted: 23 Sep 2013 | Published: 23 Aug 2013

Dell and VMware

How you can accelerate application deployment with an integrated system
sponsored by IBM
WHITE PAPER: Access this key resource that discusses how your peers are using IBM PureFlex System or IBM Flex System to accelerate and optimize solution deployments. Continue on to learn about time to value from an integrated systems approach.
Posted: 29 Aug 2013 | Published: 29 Jul 2013

IBM

IBM PureFlex and Flex System: Infrastructure for IT Efficiency
sponsored by IBM
WHITE PAPER: Access this resource to uncover a study of how IBM PureFlex and Flex System have enable organizations to improve IT efficiency.
Posted: 29 Aug 2013 | Published: 29 Jul 2013

IBM

Managing Multiple Operating Systems: Five Best Practices
sponsored by Dell Software
WHITE PAPER: Access this essential resource for best practices for managing multiple operating systems in your enterprise. Learn more about the latest trends in end point management and how to efficiently and securely run your multi-OS environment.
Posted: 31 Jul 2013 | Published: 29 Nov 2012

Dell Software

Virtual server management provides strong security
sponsored by IBM
WHITE PAPER: This resource takes a closer look at IBM's VMControl environment, uncover the key capabilities today.
Posted: 15 Jul 2013 | Published: 15 Oct 2011

IBM

IBM Systems Director: Optimized and simplified management of IT infrastructures
sponsored by IBM
WHITE PAPER: This resource presents a new solution that is essential to bridge the gap between the daily reality of the IT manager and the strategic goals of the organization.
Posted: 15 Jul 2013 | Published: 15 Oct 2011

IBM

In-Memory Analytics and Big Data: A Potent Mix?
sponsored by HP & Intel®
WHITE PAPER: View this white paper to find out how in-memory analytics software can help companies make sense of their exponentially growing data, without slowing business users down. Before preventing delayed business users, there are certain issues and challenges you should be aware of, consult this white paper to learn more about taking on big data.
Posted: 28 Feb 2013 | Published: 30 Apr 2013

HP & Intel®

Maximize Efficiency on IBM Power 6 Systems
sponsored by CCSS
WHITE PAPER: Access this essential case study to learn how one company used a set of performance monitoring and reporting systems to help them increase the efficiency of their IBM machines.
Posted: 02 Apr 2012 | Published: 30 Mar 2012

CCSS

Lights Out in a Citrix Environment
sponsored by CCSS
WHITE PAPER: Access this essential resource to discover how QMessage Monitor, a message monitoring system, helped one organization complete critical processing tasks on time, eliminating the need for manual monitoring and avoiding costly downtime.
Posted: 02 Apr 2012 | Published: 30 Mar 2012

CCSS

Cloud Quick Start Guide
sponsored by Channel Transformation Alliance
WHITE PAPER: Access this essential quick start guide to the cloud to learn about the top 3 things resellers should know about the cloud, how to define your cloud business model, 8 steps required to build a successful cloud practice, and much more!
Posted: 19 Jan 2012 | Published: 19 Jan 2012

Channel Transformation Alliance

Cisco Tidal Intelligent Automation Solution for SAP System Refresh
sponsored by Cisco Systems, Inc.
WHITE PAPER: By simplifying and making system refresh execution consistent, automation can decrease the potential for errors inherent in standard approaches. Read this paper to discover an automation solution that can be used for traditional SAP systems as well as SAP’s Business Warehouse (BW).
Posted: 23 Nov 2011 | Published: 31 Dec 2010

Cisco Systems, Inc.

Find the most effective cloud services for your business
sponsored by HP & Intel®
WHITE PAPER: HP is driving the evolution of what we call the Instant-On Enterprise. It is an enterprise that embeds technology into everything it does to better serve citizens, partners, employees, and clients.
Posted: 21 Oct 2011 | Published: 21 Oct 2011

HP & Intel®
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