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Staff Training White Papers (View All Report Types)
New Ways of Learning Inside and Beyond the Organization
sponsored by Infor
WHITE PAPER: Major changes are happening to the ways we work and how we learn in the workplace. Explore this white paper to discover the changes happening and the new learning methods being adopted in the workplace.
Posted: 20 Jul 2016 | Published: 20 Jul 2016


Virtual Data Center eZine - Volume 4
sponsored by Virtual Data Center eZine - Volume 4
WHITE PAPER: This e-zine issue explains the direct benefits of implementing a SAP virtualization plan. It compares virtualization platforms, highlights common problems, and offers tips to leverage hardware-assisted memory virtualization.
Posted: 20 Aug 2008 | Published: 18 Aug 2008

Recruit and Build the Right Team for your Service Desk
sponsored by Citrix Online UK
WHITE PAPER: An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
Posted: 16 May 2011 | Published: 16 May 2011

Citrix Online UK

The 7 Deadly Skills of The Perfect Employee
sponsored by Skillsoft
WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.
Posted: 23 Apr 2012 | Published: 23 Apr 2012


Implementing a Telecommuting Program
sponsored by Avaya Inc.
WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: 02 Jun 2008 | Published: 01 Jan 2008

Avaya Inc.

Offshore Software Test Automation: A Strategic Approach to Cost and Speed Effectiveness
sponsored by LogiGear Corporation
WHITE PAPER: This white paper presents an overview of an innovative approach to integrating global resourcing and the latest test automation tools. It also explores the software development and testing process, global resourcing and the automation of software testing.
Posted: 04 Aug 2008 | Published: 01 Jan 2006

LogiGear Corporation

The key to Effective EHR Change Management
sponsored by HP & Intel®
WHITE PAPER: There are many factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper provides insight into where your staff may be in terms of resistance to or support for a new EHR system, and the necessary tools, training and support to transition successfully.
Posted: 01 Aug 2013 | Published: 15 Sep 2011

HP & Intel®

To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
WHITE PAPER: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: 10 Mar 2008 | Published: 01 Mar 2008

Parature, Inc.

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics
sponsored by Verint Systems
WHITE PAPER: As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Published: 01 Apr 2008

Verint Systems

15 Top-Paying IT Certifications for 2014
sponsored by Global Knowledge
WHITE PAPER: It's always a good idea to take stock of your skills, your pay, and your certifications. To that end, here is a review of 15 of the top-paying certifications for 2014. With each certification, you'll find the average (mean) salary and a brief description.
Posted: 21 Feb 2014 | Published: 21 Feb 2014

Global Knowledge
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