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Staff Training White Papers (View All Report Types)
 
Onboarding Technologies Essential to Today's Multidimensional Workforce
sponsored by Infor
WHITE PAPER: Discover the common myths surrounding the multigenerational workforce and how the adoption of online onboarding solutions is becoming more mainstream.
Posted: 19 Jul 2016 | Published: 19 Jul 2016

Infor

3 Major Challenges Facing Workplace Learning and Development
sponsored by Infor
WHITE PAPER: Workplace training is evolving. As the frequency and speed at which information changes, learning and development (L&D) departments are being forced to reassess their processes. Read on to discover 3 practices being adopted, and how L&D is managing to thrive.
Posted: 15 Jul 2016 | Published: 30 Sep 2014

Infor

CW+: Open Group technical document: IT Specialist Certification (ITSC) Conformance Requirements
sponsored by ComputerWeekly.com
WHITE PAPER: The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.
Posted: 20 Oct 2011 | Published: 21 Oct 2010

ComputerWeekly.com

The Greening of Training: How Sustainability Is Reshaping Organizational Learning
sponsored by SkillSoft Corporation
WHITE PAPER: Green sustainability is becoming a highly visible part of the corporate strategy. Read this paper to learn how your organization can generate significant cost savings by integrating a green project into an overall change management initiative.
Posted: 21 Feb 2008 | Published: 01 Dec 2007

SkillSoft Corporation

Thirty-One Best Practices for the Service Desk
sponsored by GoToAssist
WHITE PAPER: This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.
Posted: 20 May 2008 | Published: 28 Jun 2005

GoToAssist

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics
sponsored by Verint Systems
WHITE PAPER: As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Published: 01 Apr 2008

Verint Systems

Four EHR Change Management Mistakes (And How to Avoid Them)
sponsored by HP & Intel®
WHITE PAPER: The question is no longer if your healthcare practice will make the transition to EHR, but when.  Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum.  This white paper presents strategies for avoiding common EHR implementation problems.
Posted: 01 Aug 2013 | Published: 16 Sep 2011

HP & Intel®

Skill Level and Training Key Factors in IT Project Success
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper provides an analysis of a comprehensive survey with 144 senior IT managers examining the impact training and skill level had on the success of 377 IT projects.
Posted: 01 Dec 2008 | Published: 26 Nov 2008

Hewlett Packard Enterprise

Implementing a Telecommuting Program
sponsored by Avaya Inc.
WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: 02 Jun 2008 | Published: 01 Jan 2008

Avaya Inc.

SAP ROI through the Care and Nurturing of SAP End Users
sponsored by SAP America, Inc.
WHITE PAPER: This paper reveals how continuous end user training can reduce costs and increase returns on SAP investments. It includes a detailed "end user maturity model" by which clients can assess the expertise levels of their SAP end user base.
Posted: 12 Apr 2010 | Published: 12 Apr 2010

SAP America, Inc.
 
 
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