Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers
sponsored by inContact
WHITE PAPER:
This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.
Posted: 03 Dec 2009 | Published: 03 Dec 2009
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The Work-at-Home Agent Model for Improved Customer Loyalty
sponsored by inContact
WHITE PAPER:
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.
Posted: 03 Dec 2009 | Published: 03 Dec 2009
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Panda Cloud Protection: Simply… Evolution
sponsored by Panda Security
WHITE PAPER:
Cost optimization is the main reason clients opt for IT services hosted in the cloud. Consequently it is one of the technologies expected to mature most rapidly and to attract many new players into the arena. Read this white paper to learn more about cloud security and Panda’s cloud security solutions.
Posted: 02 Dec 2009 | Published: 02 Dec 2009
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Google Communications Intelligence Report 2009: Business in the Cloud - 2009 Outlook
sponsored by Google
WHITE PAPER:
This white paper will share the findings of a global, multi-industry study (sponsored by Google) of 1,125 IT decision makers to track perceptions about cloud computing and the key business drivers behind the growth in cloud-based solutions.
Posted: 01 Dec 2009 | Published: 01 Dec 2009
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How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper
sponsored by Esker Inc.
WHITE PAPER:
This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs.
Posted: 24 Nov 2009 | Published: 24 Nov 2009
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Enabling Software and SaaS Vendors to Gain Competitive Advantage: Partnering with SAP for Business Intelligence and Analytics to Achieve Rapid ROI
sponsored by SAP America Inc
WHITE PAPER:
On-premises software and SaaS vendors looking to provide BI and analytics functionality have a choice to develop their own components or to partner with an existing BI and analytics vendor. In this white paper, IDC presents evidence showing that a partnership with SAP can result in rapid ROI, improved productivity, innovation and more!
Posted: 16 Nov 2009 | Published: 16 Nov 2009
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Pascack Bank Solves Tiered Recovery Requirements Using EVault SaaS enabled Product Suite
sponsored by i365, A Seagate Company
WHITE PAPER:
This Case Study examines Pascack Community Bank’s use of i365’s EVault SaaS enabled Product Suite across its IT infrastructure. It provides an examination of their experience on the solution. End users can use this information to assess whether online backup services are applicable within their environment and what benefits can be expected
Posted: 13 Nov 2009 | Published: 13 Nov 2009
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Fixing the SAP Upgrade Process: Nine Best Practices
sponsored by Panaya, Inc.
WHITE PAPER:
This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost.
Posted: 10 Nov 2009 | Published: 10 Nov 2009
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49 Do's, Don'ts, and Customer Lessons for SAP Upgrades: Going beyond the SAP Upgrade Clichés
sponsored by Panaya, Inc.
WHITE PAPER:
In this article, the best advice on upgrading to SAP ERP 6.0 is compiled into a list of SAP upgrade do’s and don’ts for your reading enjoyment and practical use. Also included are some customer lessons from those who have upgraded to ERP 6.0 and have stories to tell.
Posted: 10 Nov 2009 | Published: 10 Nov 2009
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A Guide To Cloud Computing
sponsored by GlassHouse Technologies (UK) Ltd.
WHITE PAPER:
While there has been much hype around cloud computing, it is critical for executive staff of competitive enterprises to understand and begin planning for internal cloud services. IT executives must own and drive enterprise-wide cloud computing strategies.
Posted: 10 Nov 2009 | Published: 10 Nov 2009
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Software Development Innovations Fueled by Intel® Xeon® 5500 series
sponsored by Intel
WHITE PAPER:
This article provides real-life cases of how the software industry is delivering breakthrough solutions as they tap into the Intel Xeon processor 5500’s full capabilities. Learn how smart software combined with smart hardware saves time, money, and energy.
Posted: 28 Oct 2009 | Published: 28 Oct 2009
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Business Intelligence: A Guide for Midsize Companies—Improving Your Company’s Efficiency and Effectiveness, No Matter Its Size
sponsored by SAP AG
WHITE PAPER:
While your company has continued to improve its operating efficiencies, you feel your company should be spending more time analyzing what's going on and predicting and planning for the future. This white paper from SAP offers guidance on how to improve the efficiency and effectiveness of your company with business intelligence.
Posted: 26 Oct 2009 | Published: 26 Oct 2009
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Chapter 2: Re-make or Re-model – Cloud Developer Strategies
sponsored by SearchSOA.com
WHITE PAPER:
Read the second chapter of the Cloud Computing E-Book and learn what developers should consider before moving applications to the cloud and to what extent they will have to re-think familiar go-to languages to make apps work in the cloud.
Posted: 07 Oct 2009 | Published: 07 Oct 2009
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100% Electronic AR Invoicing with SAP® Solutions
sponsored by Esker Inc.
WHITE PAPER:
This paper examines solutions, both traditional software and Software as a Service models, with a proven track record in helping companies make the transition to 100% electronic AR invoicing.
Posted: 05 Oct 2009 | Published: 05 Oct 2009
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Web Security SaaS: The Next Generation of Web Security
sponsored by Webroot Software, Inc.
WHITE PAPER:
This paper outlines Web security solutions that focus on increasing overall security effectiveness and reducing the burden on IT departments. It describes the challenges facing many SMB environments and identifies critical elements that make for lower-cost and easier-to-manage solutions. The paper highlights Webroot's SaaS security offering.
Posted: 01 Oct 2009 | Published: 01 Oct 2009
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Email and Web Security SaaS
sponsored by Webroot Software, Inc.
WHITE PAPER:
Read this paper to learn about the many offerings of Webroot's Software as a Service (SaaS)-delivered e-mail and Web security suites, including anti-spam, anti-spyware, anti-virus, and email archiving and encryption.
Posted: 01 Oct 2009 | Published: 01 Oct 2009
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Switching from Antivirus to Software-as-a-Service (SaaS)
sponsored by Panda Security
WHITE PAPER:
Security as a Service (SaaS) is the best choice for companies that wish to reduce the complexity and the infrastructure requirements of traditional antivirus solutions. The SaaS solution addresses all the security needs of today's SMBs.
Posted: 18 Sep 2009 | Published: 18 Sep 2009
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Catalog Based Services: A New Paradigm in Enterprise Application
sponsored by Wipro Technologies
WHITE PAPER:
This paper evaluates the impact of changing market landscape on enterprise application service offerings, and evaluates traditional service models in today's context and attempts to evangelize an innovative service model which meets the need of the hour-- faster ROI at lower TCO.
Posted: 17 Sep 2009 | Published: 17 Sep 2009
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The Growing Email Archiving Dilemma: 11 Considerations To Control Your Email Environment
sponsored by Mimecast
WHITE PAPER:
According to industry analysts, email volume in organizations is growing by more than 30% annually, and the average user receives 7MB of data per day via email. In this whitepaper, we'll discuss four reasons that drive organizations to seek an archiving solution and 11 considerations for controlling your email environment.
Posted: 06 Aug 2009 | Published: 06 Aug 2009
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SVP.26: Mimecast Unifies Email Security, Archiving, And Continuity Services In The Cloud
sponsored by Mimecast
WHITE PAPER:
This IDC Vendor Profile evaluates Mimecast, an emerging supplier of email archiving, security, and continuity solutions delivered in a software-as-a-service model. This document discusses the company's history, product offerings, and competitive position in the context of cloud-based storage and security infrastructure services.
Posted: 06 Aug 2009 | Published: 06 Aug 2009
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ESG report, Iron Mountain Simplifies the New E-mail Archive Decision
sponsored by Iron Mountain Digital
WHITE PAPER:
Organizations that have yet to implement an e-mail archiving solution have a new decision: use an on-premises or cloud-based (sometimes referred to as Software as a Service or SaaS) solution? The latter is more viable when the archive service is delivered by a reputable, well-established provider such as Iron Mountain.
Posted: 22 Jul 2009 | Published: 22 Jul 2009
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Securing the Flow of Information: Software as a Service and Your Confidential Data
sponsored by Esker Inc.
WHITE PAPER:
This paper outlines key aspects of information security companies should look for in SaaS solutions to protect information and ensure business success, focusing on three essential elements instrumental to achieving this goal: data privacy, access control and business continuity.
Posted: 21 Jul 2009 | Published: 21 Jul 2009
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11 Questions Every CIO Should Ask Their IT Manager
sponsored by Red Hat
WHITE PAPER:
What is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization? Read Red Hat's suggestions on 11 questions every CIO should ask their IT manager, and how Red Hat open source solutions can help.
Posted: 19 Jun 2009 | Published: 19 Jun 2009
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Open Source in the Next Computing Wave
sponsored by Red Hat
WHITE PAPER:
The current economic climate is forcing more systematic thinking about costs in general, including those associated with overall complexity and the security and resiliency of large distributed infrastructures. These trends intersect in powerful ways; a new wave of computing is gathering momentum as a result. And open source is playing a major role.
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Cloud Computing - What is its Potential Value for Your Company?
sponsored by Google Apps
WHITE PAPER:
This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery.
Posted: 12 Jun 2009 | Published: 12 Jun 2009
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