Software Customization

WHITE PAPER: This valuable resource offers key insight into how you can empower your IT staff to ensure maximum value to your business. Within, four top industry leaders share their thoughts on how empowering your IT team can help you meet business goals.

Posted: 20 Apr 2012 | Published: 20 Apr 2012

WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.

Posted: 16 Apr 2012 | Published: 16 Apr 2012

WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

WHITE PAPER: Virtualization is changing the development, quality assurance (QA), and operations teams of many IT organizations. Read this white paper to learn how virtualization is helping organizations like yours achieve the ultimate goal of staying on schedule and budget while producing a high degree of quality.

Posted: 06 Mar 2012 | Published: 06 Mar 2012

WHITE PAPER: Discover how organizations can gain the freedom of true IT as a Service from integrating isolated IaaS and PaaS under a cloud platform. Explore a detailed use case and the advantages of leveraging an enterprise-class cloud to deliver comprehensive cloud services in this exclusive resource.

Posted: 18 May 2012 | Published: 18 May 2012

WHITE PAPER: Typical IT departments feature islands of isolated infrastructure, leading to inefficient use of servers. The "application grid" concept allows data centres to run more efficiently, using less hardware and less software. This paper explains.

Posted: 08 Mar 2012 | Published: 08 Mar 2012

WHITE PAPER: Read this white paper to learn what’s making the task of quality assurance in testing environments difficult and what you can do to overcome it. Discover an approach that enables developers and testers to easily configure a test environment from existing components in order to meet a specific test requirement.

Posted: 08 May 2012 | Published: 08 May 2012

WHITE PAPER: In a recent IDG survey, nearly two-thirds of CIOs & other senior executives surveyed listed improving customer satisfaction among the top three factors driving the need for custom application development.

Posted: 17 May 2012 | Published: 17 May 2012

WHITE PAPER: The increasing demand for software application delivery requires effective orchestration of Application Lifecycle Management (ALM) processes. Read this report— part of a series on ALM— to discover a strategy for unified governance through process orchestration and management and its role in supporting the ALM process.

Posted: 01 May 2012 | Published: 01 May 2012

WHITE PAPER: This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.

Posted: 03 Apr 2012 | Published: 03 Apr 2012