Social Computing White Papers

WHITE PAPER: Consult the following research brief to uncover what it takes to measure social media in a way that can deliver actionable insights to drive higher business value. Discover what to track, why, and what other successful businesses are doing to get the most out of social media.

Posted: 25 Feb 2014 | Published: 25 Feb 2014

WHITE PAPER: Access the following white paper to discover what exactly is new to Google+ and how you can make the most of the platform and its features. Also uncover the best practices that will increase the likelihood of user engagement and more.

Posted: 25 Feb 2014 | Published: 25 Feb 2014

WHITE PAPER: This whitepaper details how social media is changing IT and covers the value it can bring to your service desk.

Posted: 24 Feb 2014 | Published: 24 Feb 2014

WHITE PAPER: Access the following white paper to uncover how leading executives are leveraging the effectiveness of live video for higher sales and customer engagement. Discover the technology to consider and why a live video initiative should be implemented as soon as possible.

Posted: 20 Feb 2014 | Published: 20 Feb 2014

WHITE PAPER: While social media offers your business a variety of opportunities to grow its customer base, increase brand awareness, and drive revenue, those benefits are unattainable without a solid strategy in place. To realize your social media goals, you need to first determine metrics and measurements of your strategy's success.

Posted: 20 Feb 2014 | Published: 20 Feb 2014

WHITE PAPER: In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels.

Posted: 18 Feb 2014 | Published: 30 Nov 2013

WHITE PAPER: New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.

Posted: 18 Feb 2014 | Published: 18 Feb 2014

WHITE PAPER: In this white paper, Stowe Boyd of GigaOM Research explores:The current state of the workforce: What is the new normal? How HR and technology leaders can work together to responsibly invest in social technologies? What HR must become to embrace the modern workplace and earn a seat at the executive table.

Posted: 14 Feb 2014 | Published: 14 Feb 2014

WHITE PAPER: The stakeholders in Cerner's world are not only clinicians, hospitals, and medical device partners but consultants, researchers, and industry experts. Cerner leverages Jive Social Business Software to address a number of their key social business imperatives, including accelerating innovation and providing community-based support.

Posted: 12 Feb 2014 | Published: 31 Dec 2013

WHITE PAPER: While protecting one's online identity has traditionally been a huge concern for Internet users, consumers and businesses alike are realizing the value of a more open, connected social web. In this white paper, explore three ways that user anonymity can negatively impact ROI for businesses and customer experiences.

Posted: 27 Jan 2014 | Published: 31 Dec 2013

WHITE PAPER: Social media is a huge part of your employees' personal lives, so why shouldn't it be integrated into their work lives as well? While some executives might be wary of incorporating social media in the workplace, they really shouldn't be. With the right management tactics, you can get the benefits of social media while still remaining in control.

Posted: 14 Jan 2014 | Published: 31 Dec 2013

WHITE PAPER: Social collaboration technology is a hot topic in the business applications space today -- but what about the hard numbers? Many companies are wary and want concrete proof of ROI and payback. Fortunately, this informative resource offers just that.

Posted: 13 Jan 2014 | Published: 31 Dec 2013

WHITE PAPER: If you are looking for a way for your brand to succeed in the ever-changing social media landscape and deliver tangible results, follow the three important steps listed in this fascinating paper. Read on now to find startling facts, gain key insights about Social Relationship Management, and better your brand – long-term.

Posted: 31 Dec 2013 | Published: 31 Dec 2012

WHITE PAPER: Whether you're in the financial, medical, or other industry, there are unique regulatory and legal requirements to consider when interacting on social media. In this informative resource, learn how a social relationship platform can help you manage all the areas of social media compliance,

Posted: 23 Dec 2013 | Published: 23 Dec 2013

WHITE PAPER: In this resource, learn how social search tools can help you access and utilize vast amounts of human knowledge, enabling your organization to increase collaboration and accelerate innovation.

Posted: 09 Dec 2013 | Published: 31 Jan 2013

WHITE PAPER: In this CFO guidebook, learn how you can leverage mobile, cloud, social media, and big data to dramatically improve business results and drive insight-fueled transformation.

Posted: 26 Nov 2013 | Published: 26 Nov 2013

WHITE PAPER: The following white paper outlines many of the challenges associated with social media and how to overcome them. Gain expert advice on how companies today are utilizing social media to their advantage.

Posted: 15 Nov 2013 | Published: 15 Nov 2013

WHITE PAPER: The following white paper details 5 key questions to ask when choosing a branding agency. Learn how to read the answers that they give you in order to make an accurate assessment on the agency at hand.

Posted: 13 Nov 2013 | Published: 13 Nov 2013

WHITE PAPER: The following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet.

Posted: 05 Nov 2013 | Published: 05 Nov 2013

WHITE PAPER: The convergence of a trio of technologies and business practices – social computing, mobile computing and business process management (BPM) – is opening up interesting avenues for business.

Posted: 25 Oct 2013 | Published: 31 Jan 2013

WHITE PAPER: Access this helpful resource to explore some of the most common security challenges for social media and learn the tools and processes you can use to reduce your risk. Learn how to prepare for the worst-case scenario so your social media data is always protected.

Posted: 22 Oct 2013 | Published: 22 Oct 2013

WHITE PAPER: In the following article, IBM experts address a key aspect in the design process.

Posted: 09 Oct 2013 | Published: 09 Oct 2013

WHITE PAPER: Becoming a customer-centric organization that fosters innovation and collaboration requires a new way of thinking and operating. Companies equipped with the tools and vision to embrace that change today will be positioned for greatness. Find out how to develop a collaborative business by reading this resource now.

Posted: 26 Sep 2013 | Published: 26 Sep 2013

WHITE PAPER: Find out how Full Sail experienced a jump in site visitors, page views and time on site. The new online presence has helped Full Sail instill the message that if offers both online and on-campus degree programs.

Posted: 26 Sep 2013 | Published: 26 Sep 2013

WHITE PAPER: The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.

Posted: 15 Aug 2013 | Published: 15 Aug 2013