Short Message Service White Papers

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May 21, 2013

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Short Message Service

Short Message Service White Papers (View All Report Types)

Guide to Evaluating Multi-Factor Authentication Solutions sponsored by PhoneFactor WHITE PAPER: This white paper will help you choose the multi-factor solution that is right for your business. Posted: 06 Jan 2012 \| Published: 06 Jan 2012 TOPICS: Authentication \| Biometrics \| Password Management \| Security Best Practices \| Smart Cards \| SMS \| TCO

Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: 25 Mar 2008 \| Published: 01 Jan 2007 TOPICS: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

The Five Must-Have Capabilities for Unbeatable Customer Care sponsored by Pitney Bowes Business Insight WHITE PAPER: Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment. Posted: 15 Jan 2010 \| Published: 15 Jan 2010 TOPICS: Communications Networks \| CRM \| CRM Best Practices \| CRM Software \| Middleware \| ROI \| Self-Service Applications Software \| SMS \| Telecommunications Industry \| Telecommunications Networks

SMS Authentication: 10 Things to Know - Before You Buy sponsored by SafeNet, Inc. WHITE PAPER: SMS authentication can present a host of benefits to organizations looking to improve security while maximizing the productivity of end users and administrative staff. In choosing any authentication solution, organizations will be well served by taking many key considerations into account. Read this paper to learn more! Posted: 26 Jul 2010 \| Published: 08 Jun 2010 TOPICS: Authentication \| Identity Management \| Remote Access Security \| Security Hardware \| Security Management \| Security Software \| SMS \| Software Selection

Intuitive and Secure, Two-Factor Authentication on Mobile Phones sponsored by Confident Technologies WHITE PAPER: Many online business and websites today are utilizing user's mobile phones for two-factor authentication. However, attacks on mobile devices and the SMS communication channel are increasing, calling for more secure methods of authentication. View this paper now to explore effective multi-layered, multifactor authentication methods. Posted: 01 Sep 2011 \| Published: 25 Aug 2011 TOPICS: Authentication \| Mobile Device Management \| Network Authentication Protocols \| Security Management \| Security Threats \| SMS

Multi-channel Marketing Hits the Wall sponsored by Neolane Inc. WHITE PAPER: This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers. Posted: 14 Oct 2008 \| Published: 14 Oct 2008 TOPICS: Business Intelligence \| CRM \| ERP \| Marketing \| SMS \| Software \| Systems Management

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers sponsored by Pitney Bowes Group 1 Software WHITE PAPER: This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. Posted: 03 Sep 2008 \| Published: 03 Sep 2008 TOPICS: Banking Services \| Banking Software \| Banking Systems \| Billing Services \| Billing Software \| Billing Systems \| Cell Switching \| Customer Interaction Services \| Electronic Signatures \| Mobile Payments \| SMS

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center sponsored by Genesys WHITE PAPER: This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. Posted: 04 Sep 2008 \| Published: 04 Sep 2008 TOPICS: Communications Systems \| Contact Centers \| Customer Service \| Hardware \| Instant Messaging \| IVR \| SIP \| SMS

A guide on how to select an ITSM Software Solution in 2013 sponsored by Flycast Partners WHITE PAPER: This white paper is an essential resource for companies that are evaluating or investing in service desk software. Posted: 16 Apr 2013 \| Published: 16 Apr 2013 TOPICS: Data Center Management \| IT Service Management \| IT Services \| Systems Management

Bursting with HP CloudSystem sponsored by HP & Intel® WHITE PAPER: Managing service delivery across multiple clouds is a challenge. In this white paper, discover how cloud bursting – a feature of HP CloudSystem – can help you easily conquer this challenge from a single point of control. View now to learn more! Posted: 04 Mar 2013 \| Published: 30 Nov 2012 TOPICS: Application Service Providers \| Applications Management \| Business Process Automation \| Cloud Computing \| Cloud Management \| Cloud Security \| Hosting Services \| Hybrid clouds \| Infrastructure as a Service (IaaS) \| Infrastructure Services \| Inventory Management \| IT Management Services \| IT Outsourcing Services \| IT Services \| Management Service Providers \| Outsourcing \| Private Cloud \| Public Cloud

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