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Session Initiation Protocol White Papers (View All Report Types)
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Tuning Applications for IP
sponsored by AT&T Corp
WHITE PAPER: A move to IP delivers the most value when a majority of applications and facilities are migrated to the converged network.
Posted: 30 Jan 2008 | Published: 01 Jan 2008

TOPICS:  IP | SIP | Web Services
AT&T Corp

Finding the Value in Unified Communications—Understanding the Hierarchy of Return
sponsored by Frost & Sullivan
WHITE PAPER: This paper examines the four stages of return companies can see from their UC investments: Lower communications costs are followed by lower operational costs, then better productivity, and finally a true competitive advantage.
Posted: 03 Jan 2011 | Published: 03 Jan 2011


Siemens Mobile UC - Where UC Meets Enterprise Mobility
sponsored by Siemens Enterprise Communications
WHITE PAPER: In response to increased employee mobility, companies are developing Unified Communications (UC) strategies and implementing UC solutions to enable a global work focus and ease employee communications problems.
Posted: 14 Oct 2008 | Published: 14 Oct 2008

Siemens Enterprise Communications

Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony
sponsored by IBM
WHITE PAPER: This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.
Posted: 13 Dec 2010 | Published: 13 Dec 2010

IBM

Session Border Controllers: Addressing Tomorrow's Requirements
sponsored by Metaswitch Networks
WHITE PAPER: This white paper discusses how IP-based service innovation will impact and shape the future of session border controllers.
Posted: 27 Sep 2011 | Published: 27 Sep 2011

Metaswitch Networks

Oracle Improves Communications and Reduces Costs with SIP Trunking
sponsored by Oracle Corporation
WHITE PAPER: This case study showcases how, by migrating to an end-to-end IP architecture and implementing SIP trunks, Oracle has significantly consolidated and simplified its telephony infrastructure.
Posted: 13 Sep 2013 | Published: 13 Sep 2013

Oracle Corporation

SIP: Myth versus reality
sponsored by Orange Business Services
WHITE PAPER: Modern packet-based communications are sweeping away traditional telephony standards and changing the way businesses stay connected. SIP, the latest IP enabler to hit the market, is often portrayed as the key to implementing more sophisticated, flexible voice and unified communications. But is that a fact, or merely well-publicized fiction?
Posted: 21 Jul 2009 | Published: 21 Jul 2009

Orange Business Services

Prepare for the Future of Integrated Communications
sponsored by AT&T Corp
WHITE PAPER: Many communications infrastructures use multiple platforms for voice and date, which have a complete lack of cohesion. Unfortunately, these legacy infrastructures cannot deal with the demands communications initiatives today put on them.
Posted: 27 Mar 2012 | Published: 13 Dec 2011

AT&T Corp

Story of Voice Transformation
sponsored by AT&T Corp
WHITE PAPER: This white paper discusses how voice capabilities have transformed in the past few years and explores why SIP and unified communications (UC) play such a big role in the way business is conducted today.
Posted: 16 Jun 2011 | Published: 16 Jun 2011

AT&T Corp
 
 
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