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Service Level Agreements

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Service Level Agreements White Papers (View All Report Types)
Strategy Guide: How to Extend Your Cloud Investment
sponsored by Adapt Services
WHITE PAPER: This report offers some practical considerations to help you through the next phase of your cloud journey. Bookmark this guide as a "cheat sheet" as you outline your next steps.
Posted: 29 Sep 2015 | Published: 31 Dec 2014

Adapt Services

Citrix XenDesktop: The Best Desktop Delivery System For Today’s Demanding Business Needs
sponsored by Citrix
WHITE PAPER: Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop™ is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs.
Posted: 11 Sep 2009 | Published: 11 May 2009


WAN Governance Executive Primer
WHITE PAPER: Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration.
Posted: 05 Feb 2010 | Published: 05 Feb 2010


Your Backup Is Not an Archive
sponsored by Symantec Corporation
WHITE PAPER: Data growth, budget pressure, rising service-level requirements, and new technologies like virtualization strain the capabilities of traditional backup and recovery processes, but recent advances in data protection and management unlock an optimized strategy. Read on to learn more.
Posted: 27 Dec 2010 | Published: 27 Dec 2010

Symantec Corporation

Web User Experience: Common Indicators for Business and IT Collaboration
sponsored by Dell Software
WHITE PAPER: This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT. 
Posted: 29 Dec 2010 | Published: 27 Dec 2010

Dell Software

Integrating Macs with Microsoft DFS - Best Practices
sponsored by GroupLogic
WHITE PAPER: This document describes three options for integrating Macs with Microsoft DFS infrastructure.
Posted: 15 Feb 2012 | Published: 15 Feb 2012


Building the Efficient Enterprise with Dell, Intel, and VMware vSphere 4
sponsored by Dell, Inc.
WHITE PAPER: With the emergence of standards-based architectures, virtualization, and ubiquitous high-speed connectivity, cloud computing technology is primed to form the basis for a new, highly efficient enterprise IT infrastructure. Read this paper to learn more.
Posted: 30 Nov 2009 | Published: 23 Sep 2009

Dell, Inc.

How to Choose a Cloud Backup Provider
sponsored by Asigra
WHITE PAPER: Many people think the only question is to ask when thinking about backup and recovery is "What is the best way to make backups?" That’s certainly a critical question but business data is the very lifeblood of your business. You can’t afford to look at only half the equation. Recovery is vital as well, especially when choosing a cloud provider.
Posted: 22 Aug 2011 | Published: 22 Aug 2011


Avoid the Pitfalls of SLA Management: A Lesson for SaaS Providers
sponsored by Tenzing Managed IT Services
WHITE PAPER: Service Level Agreement (SLA)  management is a challenging part of delivering business services over the internet. Read this whitepaper to learn the importance of proper SLA management practices, and how the success of a SaaS company depends on it.
Posted: 28 Jun 2010 | Published: 28 Jun 2010

Tenzing Managed IT Services

Data Center Service Management: A New Imperative for Managing Today's Data Centers
sponsored by Emerson Network Power
WHITE PAPER: To appropriately apply the principles of DCSM, a comprehensive enterprise solution must be able to provide significant levels of control over the infrastructure. Aperture VISTA® is the only enterprise-wide solution to be able to deliver all aspects of DCSM with a multidimensional perspective.
Posted: 30 Jul 2010 | Published: 30 Jul 2010

Emerson Network Power
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