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Service Desks White Papers (View All Report Types)
 
The Help Desk and the Network Operations Center: What MSPs Need and Why
sponsored by Solarwinds N-able
WHITE PAPER: This helpful resource defines and discusses network operations centers and help desks, including their functions, what differentiates them from one another, how they contribute to a managed service provider's business, and whether or not MSPs should consider outsourcing them.
Posted: 30 Jul 2014 | Published: 30 Jul 2014

Solarwinds N-able

Improving Customer Service with Twitter
sponsored by Freshdesk Inc.
WHITE PAPER: Twitter can provide business value but this is challenging to achieve if you don't know where to start. This white paper details how Twitter can be utilized in tandem with a helpdesk service to maximize efficiency in your customer interactions and promote your business.
Posted: 26 Aug 2015 | Published: 31 Dec 2011

Freshdesk Inc.

Helpdesk with Gmail Integration Scales with You
sponsored by Freshdesk Inc.
WHITE PAPER: This case study investigates how one company successfully adopted a helpdesk that integrated with the third-party providers they already utilized. Read on to learn more about how this company doubled their resolved support ticket rate to 100% after switching to an integrated helpdesk.
Posted: 26 Aug 2015 | Published: 26 Aug 2015

Freshdesk Inc.

An Intuitive Helpdesk for You and Your Customers
sponsored by Freshdesk Inc.
WHITE PAPER: In this case study, you will see how one company tested and then integrated a helpdesk when their email ticketing system became too unwieldy. Read on to learn more how you could streamline your customer engagement processes with the right helpdesk.
Posted: 25 Aug 2015 | Published: 25 Aug 2015

Freshdesk Inc.

Social Media Moves into Mainstream IT Service Management
sponsored by CA Technologies.
WHITE PAPER: This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc.
Posted: 29 Aug 2011 | Published: 24 Aug 2011

CA Technologies.

Top Ten Essentials for Privileged Account Management
sponsored by FoxT
WHITE PAPER: In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls.
Posted: 01 Feb 2010 | Published: 01 Feb 2010

FoxT

Guide: Desktop Authority Password Self-Service
sponsored by ScriptLogic Corporation
WHITE PAPER: Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
Posted: 27 Aug 2009 | Published: 03 Jun 2009

ScriptLogic Corporation

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization
sponsored by TechExcel
WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
Posted: 19 Aug 2008 | Published: 19 Aug 2008

TechExcel

Legacy Remote Control Tools: Not Built for Today’s Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER: This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs.
Posted: 17 Jan 2011 | Published: 11 Jan 2011

LogMeIn, Inc.

Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
WHITE PAPER: This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: 21 Apr 2009 | Published: 05 Mar 2009

Numara Software
 
 
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