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Service Desk Management White Papers (View All Report Types)
 
6 Key Requirements for a Profitable NOC + Help Desk Service
sponsored by AVG Technologies
WHITE PAPER: In this white paper, discover guidelines for smart outsourcing and 6 tips for maximizing your MSP business's profitability.
Posted: 24 Apr 2015 | Published: 24 Apr 2015

AVG Technologies

The Growing Importance of IT Support Services
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.
Posted: 27 Jul 2012 | Published: 01 Nov 2011

Hewlett-Packard Company

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc.
WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Trends and Directions in Web-Based Support
sponsored by WebEx Communications, Inc.
WHITE PAPER: Almost half of IT expenditures go towards the total cost of support and maintenance in most organizations. Read this paper to learn ten best practices for adopting virtual support networks to cost-effectively improve the management of your IT systems.
Posted: 12 Oct 2006 | Published: 11 Oct 2006

WebEx Communications, Inc.

Recruit and Build the Right Team for your Service Desk
sponsored by Citrix Online UK
WHITE PAPER: An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
Posted: 16 May 2011 | Published: 16 May 2011

Citrix Online UK

Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.

Building and Operating a Network Operating Center (NOC) and Help Desk
sponsored by ConnectWise
WHITE PAPER: Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: 25 Apr 2012 | Published: 24 Apr 2012

ConnectWise

Gaining Control of the Desktop
sponsored by Persystent Technologies
WHITE PAPER: Desktop support systems can increase desktop availability and performance and provide the end-to-end stability needed to maintain business processes. Read this paper to learn how to reduce desktop management costs and gain control of your desktops.
Posted: 06 Dec 2006 | Published: 01 Jul 2008

Persystent Technologies

Improve Your Business through Best Practice IT Management
sponsored by Kaseya
WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: 08 Oct 2007 | Published: 01 Sep 2007

Kaseya

Password Management Survey
sponsored by RoboForm Enterprise
WHITE PAPER: This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
Posted: 18 Sep 2008 | Published: 18 Sep 2008

RoboForm Enterprise
 
 
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