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Top Ten IT Skills for 2014
sponsored by Global Knowledge
WHITE PAPER: This brief resource lists the top ten IT skills and technologies that are going to be in demand in 2014. The IT world changes quickly, and understanding these skills and technologies will help IT professionals remain relevant.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

Global Knowledge

All the Help Desk You Need
sponsored by N-able Technologies
WHITE PAPER: This informative guide explores one company's help desk manager platform and how it can enhance your services.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

N-able Technologies

Best Practices in Lifecycle Management: Comparing KACE, Altiris, LANDesk, and Microsoft SMS
sponsored by KACE
WHITE PAPER: This Enterprise Management Associates (EMA) white paper explains key best practices in lifecycle management, uses these as a framework for functional comparison, and includes a cost comparison to determine overall solution value.
Posted: 06 Nov 2008 | Published: 01 Jan 2007

KACE

The Perfect Combo: ITIL, I.T. Service Management, and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.
Posted: 20 Aug 2012 | Published: 20 Aug 2012

BMC Software, Inc.

Improve Your Business through Best Practice IT Management
sponsored by Kaseya
WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: 08 Oct 2007 | Published: 01 Sep 2007

Kaseya

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc.
WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Recruit and Build the Right Team for Your Service Desk
sponsored by Citrix Online- GoToAssist
WHITE PAPER: Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk.
Posted: 06 Oct 2011 | Published: 06 Oct 2011

Citrix Online- GoToAssist

Building and Operating a Network Operating Center (NOC) and Help Desk
sponsored by ConnectWise
WHITE PAPER: Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: 25 Apr 2012 | Published: 24 Apr 2012

ConnectWise

Humanising the Service Desk
sponsored by LogMeIn, Inc.
WHITE PAPER: Due to technological advances, managers are considering how they operate Service Desks and how they can improve the way they support customers. In this paper, identify key ways to keep the Service Desk human while ensuring customer service stays front and centre.
Posted: 10 May 2011 | Published: 10 May 2011

LogMeIn, Inc.

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT
sponsored by IBM
WHITE PAPER: This paper explains how clients can balance risk and innovation through the use of services from IBM.
Posted: 20 May 2011 | Published: 01 Dec 2010

IBM
 
 
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