Service Desk Management Services White Papers

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May 22, 2013

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Service Desk Management Services

Service Desk Management Services White Papers (View All Report Types)

Five Services to Grow Your Business in 2013 sponsored by ConnectWise WHITE PAPER: Uncover details about the top five services you should be offering to your clients in 2013 and learn how an integrated Professional Services Automation (PSA) solution can help you effectively and efficiently deliver and manage these services. Posted: 21 Dec 2012 \| Published: 21 Dec 2012 TOPICS: CRM \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Help Desk Management \| Help Desk Management Services \| Identity Management \| Intrusion Prevention \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Mobile Device Management \| Network Operations Centers \| Network Service Providers \| Professional Services Automation Software \| VoIP

Three IT Imperatives CIOs Use To Drive Change Throughout the Enterprise sponsored by ServiceNow WHITE PAPER: This white paper presents three IT imperatives from a recent CIO leadership forum that IT executives used to reposition IT and transform the enterprise. Posted: 19 Mar 2013 \| Published: 19 Mar 2013 TOPICS: CIOs \| Cloud Computing \| Data Center Management \| Enterprise Resource Management \| Enterprise Systems \| Help Desk Management \| Help Desk Management Services

Closing the IT Process Automation Gap sponsored by Opalis Software, Inc. WHITE PAPER: Many organizations are in the midst of implementing ITIL. But are they putting the appropriate operational processes into place? Learn how automating operational processes with run book automation software can help organizations better benefit from ITIL. Posted: 28 Aug 2007 \| Published: 01 Aug 2007 TOPICS: Applications Management Services \| Business IT Alignment \| Change Management \| CMDB \| Help Desk Management Services \| Infrastructure Services \| IT Service Management \| ITIL \| Standards

Recruit and Build the Right Team for your Service Desk sponsored by Citrix Online UK WHITE PAPER: An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team. Posted: 16 May 2011 \| Published: 16 May 2011 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desks \| Recruiting Services \| Training \| Training and Educational Services

Help Desk vs. Service Desk: Which One is Right for You sponsored by Numara Software WHITE PAPER: This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. Posted: 21 Apr 2009 \| Published: 05 Mar 2009 TOPICS: Business Intelligence \| Business Process Management \| Customer Service \| Customer Support Software \| Help Desk Management Services \| Help Desks \| IT Infrastructure \| ITIL \| Operational Support Systems

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk sponsored by BMC Software, Inc. WHITE PAPER: Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS. Posted: 05 Apr 2011 \| Published: 05 Apr 2011 TOPICS: Application Development \| Cloud Computing \| CRM \| Help Desk Management \| Help Desk Management Services \| IT Infrastructure \| SaaS business intelligence \| SMBs \| Software as a Service \| Software Best Practices

Putting Dispatch in the Driver’s Seat sponsored by ConnectWise WHITE PAPER: Access this essential white paper to learn how to implement an effective dispatch strategy in your help desk. Learn about benefits like efficient ticket handling, increased credibility with your clients and more. Posted: 25 Apr 2012 \| Published: 24 Apr 2012 TOPICS: Channel Management \| Customer Service \| Customer Service Best Practices \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks

TDWI Report: Best Practices for Deploying Dashboards and Scorecards sponsored by TDWI content provided by Advizor Solutions WHITE PAPER: With dashboards and scorecards, organizations benefit from the convergence of performance management and business intelligence. Learn how dashboards and scorecards help executives to better communicate, monitor and adjust business strategy and plans. Posted: 01 Sep 2006 \| Published: 01 Jul 2006 TOPICS: Application Development \| Business Metrics \| Business Performance Management \| Dashboards \| Enterprise Portals \| Help Desk Management Services \| Real-time Analytics \| Reporting Software \| Systems Integration

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT sponsored by IBM WHITE PAPER: This paper explains how clients can balance risk and innovation through the use of services from IBM. Posted: 20 May 2011 \| Published: 01 Dec 2010 TOPICS: CIOs \| Cloud Computing \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desks \| Managed Security Services \| Risk Management

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices sponsored by LogMeIn, Inc. WHITE PAPER: This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business. Posted: 20 Apr 2011 \| Published: 20 Apr 2011 TOPICS: CFOs \| CRM Best Practices \| Customer Service Best Practices \| Help Desk Management Services \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Remote Control Software \| Smart Phones \| TCO \| Wireless Computing

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