Service Creation White Papers

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May 22, 2013

Business of Information Technology > Business Processes >
Service Creation
DEFINITION: The rapid analysis, design, implementation, and deployment of telecommunications services. A service creation methodology is a systematic way for creating services.
Service Creation White Papers (View All Report Types)
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Improve Your Bottom Line with Repeatable Services sponsored by SAP America, Inc. WHITE PAPER: Service productization can be a huge benefit to service organizations, as it offers predictable outcomes that have previously been inconsistent. Check out this informative resource to examine the trend in productizing services, discover a framework that could help your business benefit, and learn how to avoid productization pitfalls. Posted: 25 Mar 2013 \| Published: 31 Dec 2011 TOPICS: Customer Service \| Customer Service Best Practices \| Product Development \| Product Life Cycles \| Product Management \| Project Management \| Risk Management \| Sales \| Service Creation \| Service Packs

Avaya Aura Contact Center Scripting Demystified sponsored by Global Knowledge WHITE PAPER: Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. Posted: 18 May 2011 \| Published: 18 May 2011 TOPICS: Contact Centers \| Help Desk Management \| Help Desks \| Scripting \| Scripting Languages \| Service Creation \| Service Creation Tools \| Text Editors

Quick Guide: Getting to Grips with Service Desk Metrics sponsored by Citrix Online UK WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery. Posted: 05 Apr 2011 \| Published: 05 Apr 2011 TOPICS: Data Centers \| Metrics \| Performance Testing \| Service Creation \| Service Level Management

Collaboration to innovation: Leveraging Web 2.0 to Accelerate New Service Ideas sponsored by IBM WHITE PAPER: This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation. Posted: 18 Jun 2010 \| Published: 18 Jul 2007 TOPICS: Collaboration \| Collaborative Product Development \| Service Creation \| Telecom Provisioning \| Telecommunications Industry \| Telecommunications Service Providers \| Telecommunications Services \| Web 2.0

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