Service Creation Platforms

WHITE PAPER: This white paper offers key insight into how you can create a service catalogue, and even provides an easy-to-use service catalogue template. Read now to learn why a properly implemented service catalogue will not only benefit your business, but your customers as well.

Posted: 25 Jan 2013 | Published: 23 Jan 2013

WHITE PAPER: Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

Posted: 18 May 2011 | Published: 18 May 2011

WHITE PAPER: This exclusive resource examines different closed cloud providers and how they have evolved from past to present. Also learn how deploying in an OpenStack cloud will provide better mobility and superior technology.

Posted: 01 Jul 2011 | Published: 30 Jun 2011

WHITE PAPER: Sponsored by Information Builders, this Ventana research paper recommends ensuring that users in midsize banks are appropriately empowered by providing them with the right business analytics.

Posted: 03 May 2013 | Published: 03 May 2013

WHITE PAPER: With the news of Pacbase's 2015 retirement, many organizations must find an alternative application strategy. This resource outlines your options in the post-Pacbase world, and offers advice and recommendations for realizing continued application success.

Posted: 18 Apr 2013 | Published: 31 Oct 2012

WHITE PAPER: Collaboration is a crucial element of today's software development process, with scattered development teams and more stakeholder with higher expectations for delivery rates. Read this white paper to learn about a multi-platform toolkit that can improve your software development team's productivity, collaboration, and accelerate delivery.

Posted: 21 Mar 2013 | Published: 31 Jan 2013

WHITE PAPER: Configure, price, quote (CPQ) software has a bad reputation in the enterprise application world for being costly and difficult to deploy.  Check out this white paper to learn common myths associated with CPQ applications, and discover a practical guide to help you decide if and how CPQ software deployment is right for your business.

Posted: 28 Mar 2013 | Published: 28 Mar 2013

WHITE PAPER: With application lifecycle management (ALM) software and development tool integrations you can bridge the global gaps of your software development team. Read this paper to discover how you can increase consistency and repeatability as well as standardize QA and development.

Posted: 16 May 2012 | Published: 16 May 2012

WHITE PAPER: Read this white paper to learn how a continuous quality assurance approach focusing on requirements, change, and test management can help provide the visibility, control and validation to efficiently deliver quality software.

Posted: 20 Jun 2012 | Published: 20 Jun 2012

WHITE PAPER: Companies must adapt their management practices to provide proper control over resources in the cloud. This white paper showcases a management tool designed with these types of environments in mind and discusses its key features and benefits.

Posted: 05 Jul 2012 | Published: 01 Sep 2011