Service Creation Platforms

WHITE PAPER: Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

Posted: 18 May 2011 | Published: 18 May 2011

WHITE PAPER: Open source software is perfectly suited to help government organizations reduce their IT cost centers because it can be deployed at thousands of federal offices and municipalities without license fees or vendor lock-in. Read this paper to learn more.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: Access this except chapter to learn about deploying software to your mobile hardware.

Posted: 10 Feb 2012 | Published: 10 Feb 2012

WHITE PAPER: In this white paper, learn how Coverity is providing software developers with actionable information that enables them to manage security and quality defects early in the lifecycle, in their existing workflow, without requiring them to become security experts.

Posted: 28 Nov 2011 | Published: 28 Nov 2011

WHITE PAPER: Read this white paper to learn how ALM tools designed specifically for today's modern application development can bring order, visibility, and efficiency to the complexity introduced to application lifecycles by modern delivery methods like cloud computing, distributed development, composite applications, and more.

Posted: 06 Apr 2012 | Published: 06 Apr 2012

WHITE PAPER: Read this white paper to learn how a continuous quality assurance provides organizations with a comprehensive  approach to delivering technical and business quality.

Posted: 17 May 2012 | Published: 17 May 2012

WHITE PAPER: This is the first in an annual series of reports highlighting trends in the structural quality of business applications regarding characteristics such as robustness, performance, securit y, and changeability.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: This white paper introduces strategies for the successful automation of QA testing in agile software development. Inside, discover the innovative strategies which make it possible to achieve automated testing without sacrificing speed or quality.

Posted: 02 Mar 2012 | Published: 02 Mar 2012

WHITE PAPER: Read this white paper to learn how comprehensive security analysis equips you with the proper insight into the structure of your software code to identify and resolve possible security holes

Posted: 17 Apr 2012 | Published: 17 Apr 2012