Service Creation Environment

WHITE PAPER: Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

Posted: 18 May 2011 | Published: 18 May 2011

WHITE PAPER: This white paper offers key insight into how you can create a service catalogue, and even provides an easy-to-use service catalogue template. Read now to learn why a properly implemented service catalogue will not only benefit your business, but your customers as well.

Posted: 25 Jan 2013 | Published: 23 Jan 2013

WHITE PAPER: This exclusive resource examines different closed cloud providers and how they have evolved from past to present. Also learn how deploying in an OpenStack cloud will provide better mobility and superior technology.

Posted: 01 Jul 2011 | Published: 30 Jun 2011

WHITE PAPER: Selecting contract management software for your business is not always easy, as it can be lengthy and fraught with unforeseen pitfalls. Check out this helpful white paper for a guide on all you need to know about purchasing and implementing contract management software including helpful tips, buying decision strategies, and vendor evaluations.

Posted: 29 Mar 2013 | Published: 29 Mar 2013

WHITE PAPER: This resource describes how Design Management capabilities can help you reduce development timeframes, lower costs, and more. Discover common design challenges and see how Design Management can facilitate development success by reading on now.

Posted: 27 Feb 2013 | Published: 30 Nov 2012

WHITE PAPER: Communication is more crucial than ever in today's software delivery process, with a growing number of stakeholders across a variety of locations. Read this resource for information about a technology that can help unite your teams to simplify, automate and govern the software delivery process.

Posted: 21 Mar 2013 | Published: 31 Jul 2011

WHITE PAPER: This brief guide will arm you with ten must ask questions you need to consider when reviewing your storage strategy.

Posted: 03 May 2013 | Published: 31 Dec 2011

WHITE PAPER: Like most new technology, cloud computing does not come without a certain level of complexity. This white paper evaluates the key drivers for cloud computing and explains how certain software appliances can simplify cloud implementation and accelerate your initiative.

Posted: 13 Jun 2012 | Published: 01 Jan 2012

WHITE PAPER: Read this paper as it is designed to help your IT team evaluate your agile development tool options and select the best approach for your business. Find key criteria to consider as well as important questions to ask before starting your journey towards agile.

Posted: 24 Aug 2012 | Published: 24 Aug 2012

WHITE PAPER: Read this white paper to discover how a comprehensive approach to application lifecycle management (ALM) can help you accelerate the reliable, secure delivery of software applications and services.

Posted: 21 Jul 2012 | Published: 31 May 2012