Service Creation Environment

WHITE PAPER: Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

Posted: 18 May 2011 | Published: 18 May 2011

WHITE PAPER: In this paper, gain a better understanding of how branching and merging patterns work and how applying them to your projects can have a profound effect on how your development team handles change management and delivers software.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

WHITE PAPER: As today’s applications become more complex, QA organizations need an updated approach that preserves the benefits of manual testing while significantly improving its efficiency, accuracy and speed. Read this paper to learn how to modernize your manual testing approach and reduce test cycles, streamline dev/test communication, and lower costs.

Posted: 06 Apr 2012 | Published: 06 Apr 2012

WHITE PAPER: This white paper introduces a scale-out NAS software solution for cloud environments designed to meet unstructured data requirements and provide a high-performance, virtualized and centrally managed storage pool. Able to scale both capacity and performance, you'll be able to achieve an unprecedented price/performance ratio without compromise.

Posted: 14 Feb 2012 | Published: 14 Feb 2012

WHITE PAPER: Read this white paper to learn how comprehensive security analysis equips you with the proper insight into the structure of your software code to identify and resolve possible security holes

Posted: 17 Apr 2012 | Published: 17 Apr 2012

WHITE PAPER: The increasing demand for software application delivery requires effective orchestration of Application Lifecycle Management (ALM) processes. Read this report— part of a series on ALM— to discover a strategy for unified governance through process orchestration and management and its role in supporting the ALM process.

Posted: 01 May 2012 | Published: 01 May 2012

WHITE PAPER: This white paper introduces the five SCM best practices that are essential for software development success.

Posted: 23 Feb 2012 | Published: 23 Feb 2012

WHITE PAPER: Access this resource to find survey results of polled software developers, testers, and performance test engineers about their access to test environments. Learn how you can increase your test environment access to ensure higher quality test processes and significantly increase your project success rate.

Posted: 15 May 2012 | Published: 15 May 2012

WHITE PAPER: Since the creation of the Agile Manifesto, many development teams have embraced the guidelines of agile. However, it’s likely that other internal development teams or partners that you work with haven’t completely left behind “old school” methods. Learn how to stay in control and keep development efficient even when everyone isn’t completely agile.

Posted: 01 May 2012 | Published: 01 May 2012

WHITE PAPER: Open source software is perfectly suited to help government organizations reduce their IT cost centers because it can be deployed at thousands of federal offices and municipalities without license fees or vendor lock-in. Read this paper to learn more.

Posted: 01 Mar 2012 | Published: 01 Mar 2012