Delta takes off with HP quality software
sponsored by Hewlett-Packard Company
WHITE PAPER:
Delta Airlines needed to support applications quality testing and drive QA process improvements without adding staff. Read this case study to discover the tools that enabled Delta to automate testing and gain more timely, useful insights into defect, security and performance issues.
Posted: 11 Jan 2012 | Published: 30 Sep 2011
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Avaya Aura Contact Center Scripting Demystified
sponsored by Global Knowledge
WHITE PAPER:
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Posted: 18 May 2011 | Published: 18 May 2011
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Paradigm shift in test automation The solution to the maintenance problem
sponsored by Tricentis
WHITE PAPER:
Many companies have failed to realize a return on their test automation investments due to the underestimated, inordinate associated maintenance costs. Read this white learn how to reduce the TCO of your automated software testing with dynamic steering.
Posted: 28 Sep 2011 | Published: 28 Sep 2011
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Enhancing customer experience: first, do no harm
sponsored by Avaya
WHITE PAPER:
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
Posted: 15 Jun 2011 | Published: 15 Jun 2011
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Solving Scripting Problems with Technology: The Limitations of Scripting in a Complex Business Environment
sponsored by Network Automation, Inc
WHITE PAPER:
This paper explains that as automation tools continue to evolve in a quest to deliver the most comprehensive set of automated capabilities, the notion of writing scripts will be rendered anachronistic. Continue reading to learn more about the shift from scriping to dynamic, intelligent process automation.
Posted: 27 Oct 2010 | Published: 27 Oct 2010
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Getting the Most From Your SAP Production Reports
sponsored by Symtrax Corporation
WHITE PAPER:
This eight-page whitepaper is a guideline for improving the rendering and efficiency of the complete SAP production reporting system. It discusses how to leverage the value of existing systems reports, and how to deliver timely, properly formatted reports and business documents.
Posted: 10 Sep 2010 | Published: 10 Sep 2010
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Faster PHP Through Java
sponsored by Caucho Technology
WHITE PAPER:
Using benchmarks and code samples throughout to anchor the discussion, this paper explores how Quercus - Caucho's Java implementation of PHP - can perform faster than the standard Apache-based PHP both in synthetic benchmarks and real-world applications. The results are quite impressive.
Posted: 18 Mar 2009 | Published: 18 Mar 2009
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Maximizing IT Investments: Recession-proofing Your Network
sponsored by F5 Networks
WHITE PAPER:
This whitepaper outlines a plan that enables network teams to implement a plan that optimizes application performance. It also identifies recession-proof networking technologies and their challenges.
Posted: 09 Jul 2008 | Published: 09 Jul 2008
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Mercury Customer Perspective: Mercury LoadRunner - Tips and Tricks for Configuration, Scripting, and Execution
sponsored by Mercury
WHITE PAPER:
This guide provides tips and tricks for Mercury LoadRunner® configuration, scripting, and execution. Learn best practices from experienced Mercury LoadRunner users.
Posted: 06 Mar 2006 | Published: 01 Jan 2005
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