A guide on how to select an ITSM Software Solution in 2013
sponsored by Flycast Partners
WHITE PAPER:
This white paper is an essential resource for companies that are evaluating or investing in service desk software.
Posted: 16 Apr 2013 | Published: 16 Apr 2013
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Gartner: The role of the IT department in mergers and acquisitions
sponsored by ComputerWeekly.com
WHITE PAPER:
Mergers and acquisitions (M&As) are among the biggest challenges for enterprises and their IT organisations to navigate. Conventional leadership and management techniques often are not enough.
Posted: 24 Oct 2011 | Published: 13 Jul 2010
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Get Certified - Avaya Communication Manager
sponsored by Global Knowledge
WHITE PAPER:
The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products.
Posted: 08 May 2013 | Published: 08 May 2013
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6 Keys to Expand Your Revenue Opportunities: BDR Designed for SMBs
sponsored by Datto, Inc.
WHITE PAPER:
This paper outlines how Datto ALTO can expand an MSP's customer base and revenue growth with a BDR that addresses the unique needs of small business, from features to price. Read this paper to learn the 6 keys to expand your business with untapped small business market.
Posted: 24 Apr 2013 | Published: 24 Apr 2013
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Best Practices for Migrating to a New Service Desk Platform
sponsored by Nimsoft, Inc.
WHITE PAPER:
This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more.
Posted: 05 Jul 2012 | Published: 05 Jul 2012
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Driving Business Value with VLOCK Infrastructure Platforms
sponsored by VCE
WHITE PAPER:
Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.
Posted: 14 Feb 2012 | Published: 31 Dec 2011
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IT Service Excellence
sponsored by BMC-Accenture
WHITE PAPER:
This white paper provides insight into the relationship between service management and performance. Discover the key attributes of service excellence and the results you can achieve by implementing a lifecycle-based approach.
Posted: 11 Aug 2011 | Published: 11 Aug 2011
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IT Service Assurance: Achieve proactive IT operations
sponsored by BMC-Accenture
WHITE PAPER:
This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.
Posted: 22 Aug 2011 | Published: 22 Aug 2011
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The Advantage of Service Provider Cloud Solutions vs. Do-It-Yourself (DIY) Internal Cloud Computing Strategies
sponsored by SAVVIS
WHITE PAPER:
Few technological innovations have garnered as much broad-based attention as the idea of Cloud Computing, which promises faster access to more powerful processing capabilities and application functionality at a fraction of the cost of traditional on-premise systems and software.
Posted: 02 Feb 2011 | Published: 02 Feb 2011
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The Department of Defence and Open Source Software
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Is open source software a viable strategy for large-scale SOA deployments, especially at the U.S. Department of Defence?
Posted: 03 Jun 2011 | Published: 31 Mar 2009
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