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SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
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Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.
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Uncover five critical factors for a successful migration to an MPLS IP VPN service in this whitepaper. Learn the evolving needs of today’s enterprise networks and uncover how an MPLS-based IP VPN can help you fulfill these wants and needs.
WHITE PAPER:
Data growth, budget pressure, rising service-level requirements, and new technologies like virtualization strain the capabilities of traditional backup and recovery processes, but recent advances in data protection and management unlock an optimized strategy. Read on to learn more.
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Data Deduplication is a technology that helps organizations balance opposing demands. Disk based backups can be rolled out in order to reduce the backup window and improve recovery time, and deduplication means the investment in those disk based targets is maximized. Continue reading this white paper to learn more.
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Choosing the proper backup and recovery plan for SQL Server can be a daunting task. Read this white paper and learn which model best suits your organization and can ease administration.
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This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites.
WHITE PAPER:
This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT.