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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAWhite Papers (View All Report Types)
76 - 100 of 131 Matches Previous Page  | Next Page
10 Security Concerns for Cloud Computing
sponsored by Global Knowledge
WHITE PAPER: Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments.
Posted: 17 Mar 2010 | Published: 17 Mar 2010

Global Knowledge

Middleware that Puts Open Source to the Test
sponsored by Red Hat
WHITE PAPER: This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development...
Posted: 02 Jun 2009 | Published: 01 Apr 2008

Red Hat

Web Content Management: Why SaaS Matters and Why You Should Care
sponsored by Clickability, Inc.
WHITE PAPER: With the move to on-demand applications has come plenty of mudslinging between traditional off-the-shelf-software proponents and SaaS WCM fans. So, how do buyers separate hype from truth? This paper helps answer that question, creating cohesive definitions, and arming buyers with the right questions to consider when making a WCM purchase.
Posted: 10 Mar 2010 | Published: 09 Mar 2010

Clickability, Inc.

Smarter Deduplication with CommVault® Simpana® Software
sponsored by CommVault Systems, Inc.
WHITE PAPER: Business and IT are both struggling with how to protect, monitor, maintain and recover business-critical data when it continues to grow at 30-50 percent per year. Read this white paper to learn how CommVault® Simpana® software provides a holistic approach to data deduplication.
Posted: 08 Mar 2010 | Published: 08 Mar 2010

CommVault Systems, Inc.

HP Converged Infrastructure: Unleash your potential
sponsored by Hewlett-Packard Company
WHITE PAPER: Read this white paper to learn how HP's expertise and technology leadership can help you transform your infrastructure—at your pace—by engineering your IT resources to work better together.
Posted: 04 Mar 2010 | Published: 01 Oct 2009

Hewlett-Packard Company

How ASG's MetaCMDB Strategy Enables More Effective BSM
sponsored by ASG Software Solutions
WHITE PAPER: This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.
Posted: 22 Feb 2010 | Published: 22 Feb 2010

ASG Software Solutions

Reduce IT Cost by Simplifying and Improving Data Center Operations Management
sponsored by BMC Software, Inc.
WHITE PAPER: IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

BMC Software, Inc.

WAN Governance Executive Primer
sponsored by IPANEMA TECHNOLOGIES
WHITE PAPER: Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration.
Posted: 05 Feb 2010 | Published: 05 Feb 2010

IPANEMA TECHNOLOGIES

What is Carrier Grade Ethernet?
sponsored by Brocade
WHITE PAPER: This paper explains the fundamentals of Carrier Ethernet and examines how service profiles and Service Level Agreements (SLAs) can be defined in Carrier Ethernet.
Posted: 28 Jan 2010 | Published: 28 Jan 2010

Brocade

IDC White Paper: Key Criteria in Selecting an Enterprise Online PC Backup Solution
sponsored by Iron Mountain
WHITE PAPER: This paper illustrates the top–level benefits of online PC backup. Read this paper to learn more about how to choose an online PC backup solution for your mid-sized organization or enterprise!
Posted: 11 Jan 2010 | Published: 15 Dec 2008

Iron Mountain

Building the Efficient Enterprise with Dell, Intel, and VMware vSphere 4
sponsored by Dell, Inc.
WHITE PAPER: With the emergence of standards-based architectures, virtualization, and ubiquitous high-speed connectivity, cloud computing technology is primed to form the basis for a new, highly efficient enterprise IT infrastructure. Read this paper to learn more.
Posted: 30 Nov 2009 | Published: 23 Sep 2009

Dell, Inc.

Distributed IT Infrastructures: Alternative Approaches
sponsored by VM6 Software
WHITE PAPER: This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.
Posted: 27 Oct 2009 | Published: 27 Oct 2009

VM6 Software

Why You Should Consider Hosted Messaging Security
sponsored by Trend Micro GmbH
WHITE PAPER: In a major study of the hosted services market conducted by Osterman Research in 2008, antispam and virus protection were the two hosted offerings that organizations identified as services that they will likely or definitely deploy to supplement internally managed infrastructure. Read this paper to learn more.
Posted: 25 Sep 2009 | Published: 19 Feb 2009

Trend Micro GmbH

Citrix XenDesktop: The Best Desktop Delivery System For Today’s Demanding Business Needs
sponsored by Citrix
WHITE PAPER: Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop™ is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs.
Posted: 11 Sep 2009 | Published: 11 May 2009

Citrix

Optimizing Exchange High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER: Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.
Posted: 10 Sep 2009 | Published: 10 Sep 2009

Marathon Technologies

Optimizing Citrix XenApp High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER: Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
Posted: 10 Sep 2009 | Published: 10 Sep 2009

Marathon Technologies

Streamlining Processes of the Solution Provider
sponsored by SAP America, Inc.
WHITE PAPER: Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing.
Posted: 07 Aug 2009 | Published: 07 Aug 2009

SAP America, Inc.

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc.
WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Merging Backup and Disaster Recovery (DR) Processes
sponsored by FalconStor Software
WHITE PAPER: This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments.
Posted: 16 Jun 2009 | Published: 16 Jun 2009

FalconStor Software

Best Practices for VMware ESX Server 3.0 Backup on NetApp
sponsored by NetApp
WHITE PAPER: This document discusses how Network Appliance and VMware ESX Server 3.0 work together to provide an effective backup solution in the Loyola Marymount University (LMU) environment. The goal of the VMware/NetApp solution is to provide a crash-consistent process that takes advantage of snapshot-based backups.
Posted: 30 Jan 2009 | Published: 30 Jan 2009

NetApp

Eliminating Database Downtime When Upgrading from Oracle 8i or 9i to 10g or 11g
sponsored by GoldenGate Software, Inc.
WHITE PAPER: This paper presents a solution that tackles the challenge of upgrading or migrating an Oracle 8i or 9i database to Oracle 10g or 11g - without taking any database downtime. Key technology components used are GoldenGate Software's Transactional Data Management (TDM) software and Oracle's Cross Platform Transportable Tablespace feature.
Posted: 29 Jan 2009 | Published: 29 Jan 2009

GoldenGate Software, Inc.

Dynamic Initiators That Give You the Control You Need
sponsored by MVS Solutions
WHITE PAPER: This paper discusses the initiator requirements, and how ThruPut Manager optimizes and automates batch job queuing and initiation.
Posted: 21 Jan 2009 | Published: 21 Jan 2009

MVS Solutions

Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking
sponsored by DataFlux Corporation
WHITE PAPER: This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach.
Posted: 05 Jan 2009 | Published: 24 Dec 2008

DataFlux Corporation

ISSU: A Planned Upgrade Tool
sponsored by Juniper Networks, Inc.
WHITE PAPER: This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures.
Posted: 25 Nov 2008 | Published: 25 Nov 2008

Juniper Networks, Inc.

eGuide: SQL Server Consolidation - An IT Manager's Guide
sponsored by Hewlett-Packard Company
WHITE PAPER: This E-Guide offers a step-by-step guide for consolidating SQL Servers, also provides insight on why SQL Server consolidation is an optimization technique.
Posted: 20 Nov 2008 | Published: 20 Nov 2008

Hewlett-Packard Company
76 - 100 of 131 Matches Previous Page    2 3 4 5 6    Next Page
 
SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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