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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAWhite Papers (View All Report Types)
51 - 75 of 135 Matches Previous Page  | Next Page
Beyond Provisioning
sponsored by BMC-Accenture
WHITE PAPER: Once a cloud has been designed and is up and running, it’s important to optimize it to deliver top quality service to each of its users. Yet to do so, IT pros must proactively monitor for performance issues and maintain optimal use of capacity resources. This paper highlights 3 key components to be aware of when monitoring performance issues.
Posted: 31 Aug 2011 | Published: 31 Aug 2011

BMC-Accenture

How to Choose a Cloud Backup Provider
sponsored by Asigra
WHITE PAPER: Many people think the only question is to ask when thinking about backup and recovery is "What is the best way to make backups?" That’s certainly a critical question but business data is the very lifeblood of your business. You can’t afford to look at only half the equation. Recovery is vital as well, especially when choosing a cloud provider.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra

How to Choose a Cloud Backup Delivery Platform
sponsored by Asigra
WHITE PAPER: Making the right choice is critical to your success delivering cloud backup services to your customers. This resource is here to help you choose a partner that meets the needs of your customers, uses the right technology, has a business model that aligns with yours, and provides value beyond the software. Read on to learn more.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra

HP StoreOnce Deduplication Software: Technology Fueling the next phase of storage optimization (ESG)
sponsored by HP
WHITE PAPER: Today’s most popular backup storage targets featuring deduplication, however, don’t address the long-term operational issues that are sure to arise as secondary storage environments expand.
Posted: 05 Aug 2011 | Published: 05 Aug 2011

HP

Guide to Virtual Server Protection
sponsored by Hewlett-Packard Limited
WHITE PAPER: HP Data Protector simplifies application protection through unified recovery and advanced automation and can help you meet any SLA for up to 70% less cost than competitive backup software solutions.
Posted: 22 Jul 2011 | Published: 22 Jul 2011

Hewlett-Packard Limited

What Every Enterprise Should Know About Cloud Computing and eDiscovery
sponsored by Proofpoint, Inc.
WHITE PAPER: This paper offers guidelines for evaluating cloud service providers and for defining SLAs that meet the business and IT goals of cloud computing as well as the legal requirements for eDiscovery
Posted: 12 Jul 2011 | Published: 12 Jul 2011

Proofpoint, Inc.

Why Third Party Data Storage Maintenance is Right for You
sponsored by MSDI
WHITE PAPER: Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

MSDI

Cashing in on Cost Reductions: Five Surefire Tips for a Better Bottom Line
sponsored by MSDI
WHITE PAPER: In these competitive times, there’s pressure to conserve cash and operate in the lean. But at the same time, data growth and innovation call for continued IT investment. Toward this end, MSDI offers five surefire ways to improve one’s bottom line—without sacrificing the user experience.
Posted: 27 May 2011 | Published: 27 May 2011

MSDI

Integrated service management and cloud computing:More than just technology best friends
sponsored by IBM
WHITE PAPER: This paper defines key aspects of integrated service management and cloud computing and describes their symbiotic relationship.
Posted: 19 May 2011 | Published: 01 Sep 2010

IBM

Solution Brief: IBM InfoSphere Optim solutions for custom and packaged applications
sponsored by IBM
WHITE PAPER: IBMInfoSphere Optim solutions for custom and packaged applications help companies align application data management with critical business objectives. With a single, consistent technology you can manage, retain and control enterprise application data.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

IBM

Solution Brief: IBM InfoSphere Optim Data Growth Solution Solution Brief
sponsored by IBM
WHITE PAPER: Manage continued data growth to drive business results: Align application performance with business processes to meet service levels Segregate inactive application data from current activity and safely move it to a secure archive Archive, manage and retail.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

IBM

Overcoming Five Key Challenges to Successful Virtualization
sponsored by Dell Software
WHITE PAPER: In this new Quest Software white paper, learn about the five common challenges to a successful virtualization project – and how to solve each one. See how to ensure your company’s virtualization project is successful before AND after implementation. Read this white paper today.
Posted: 29 Mar 2011 | Published: 29 Mar 2011

Dell Software

What Every Enterprise Should Know About Cloud Computing and eDiscovery
sponsored by Proofpoint, Inc.
WHITE PAPER: This paper offers guidelines for evaluating cloud service providers and for defining SLAs that meet the business and IT goals of cloud computing as well as the legal re­quirements for eDiscovery.
Posted: 25 Feb 2011 | Published: 25 Feb 2011

Proofpoint, Inc.

The Five Critical SLA Questions
sponsored by IBM
WHITE PAPER: SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
Posted: 24 Feb 2011 | Published: 24 Feb 2011

IBM

Taking a Business Centric Approach to Service Level Compliance
sponsored by Neverfail Group Limited
WHITE PAPER: This paper discusses why it is imperative that Service Level Agreements (SLA) are defined from a business centric perspective and that the most appropriate solution is employed, to ensure that service availability can be delivered enabling compliance with the SLA.
Posted: 14 Feb 2011 | Published: 14 Feb 2011

Neverfail Group Limited

Skip the Disk
sponsored by Iron Mountain
WHITE PAPER: The demand for data storage is exploding, which is driving up costs, amplifying the risks of data loss or exposure, and complicating plans for disaster recovery. At the same time, mid-sized enterprises are migrating away from tape backup. They are learning to skip the disk. Read on to learn how skipping the disk can help you.
Posted: 27 Jan 2011 | Published: 27 Jan 2011

Iron Mountain

Web User Experience: Common Indicators for Business and IT Collaboration
sponsored by Dell Software
WHITE PAPER: This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT. 
Posted: 29 Dec 2010 | Published: 27 Dec 2010

Dell Software

Your Backup Is Not an Archive
sponsored by Symantec Corporation
WHITE PAPER: Data growth, budget pressure, rising service-level requirements, and new technologies like virtualization strain the capabilities of traditional backup and recovery processes, but recent advances in data protection and management unlock an optimized strategy. Read on to learn more.
Posted: 27 Dec 2010 | Published: 27 Dec 2010

Symantec Corporation

Why Service Level Management is Mission Critical for all IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.
Posted: 10 Dec 2010 | Published: 10 Dec 2010

Autotask Corporation

A Practical Guide to Understanding and Deploying Cloud for the Enterprise
sponsored by Hitachi Data Systems
WHITE PAPER: While the promise of cloud is heady, there is confusion about the different types of cloud, what they actually offer, and which will meet stringent business requirements. Knowing when and how best to deploy cloud is critical. This paper focuses on separating the hype of cloud from the “how to”.
Posted: 01 Dec 2010 | Published: 01 Dec 2010

Hitachi Data Systems

IBM Tivoli System Automation Application Manager
sponsored by IBM
WHITE PAPER: IBM Tivoli® System Automation Application Manager offers unsurpassed capabilities designed to help meet high levels of availability for mission-critical composite business applications, reduce unplanned downtime, improve business flexibility, and meet strict SLAs across complex heterogeneous environments. Read on to learn more.
Posted: 25 Oct 2010 | Published: 24 Jun 2010

IBM

Is Your Load Balancer Cloud-Ready?
sponsored by Citrix
WHITE PAPER: Build a Cloud computing infrastructure with maximum availability, performance and security. This white paper shows how you can support public, private or hybrid Cloud configurations, scale app delivery, and support multi-tenant environments with the best load balancing technology.
Posted: 14 Oct 2010 | Published: 14 Oct 2010

Citrix

The Truth about Agent vs. Agentless Monitoring
sponsored by uptime software inc.
WHITE PAPER: This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.
Posted: 30 Sep 2010 | Published: 30 Sep 2010

uptime software inc.

Data Deduplication: An Essential Component of your Data Protection Strategy
sponsored by arcserve
WHITE PAPER: Data Deduplication is a technology that helps organizations balance opposing demands. Disk based backups can be rolled out in order to reduce the backup window and improve recovery time, and deduplication means the investment in those disk based targets is maximized. Continue reading this white paper to learn more.
Posted: 19 Aug 2010 | Published: 01 Jul 2010

arcserve

Remote/Branch Office Data Protection and System Availability
sponsored by arcserve
WHITE PAPER: There are many approaches to remote office data protection and system availability. This paper describes best practices in using available technologies for protection, recovery and availability of remote or branch office systems, applications and data.
Posted: 19 Aug 2010 | Published: 19 Aug 2010

arcserve
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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