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Retraining White Papers (View All Report Types)
How Social Learning Boosts Skills Development
sponsored by IBM
WHITE PAPER: In this white paper, discover how a social learning program can improve engagement, reduce attrition, and increase speed of knowledge. Explore the common problems that social learning can help solve, the core components of a social learning initiative, and recommended actions for implementation.
Posted: 04 Aug 2014 | Published: 31 Jul 2013


Onboarding New Employees: Build Long-term Productivity and Retention
sponsored by IBM
WHITE PAPER: This white paper discusses how two efforts -- training and socialization -- can help you make the most of an onboarding program, resulting in faster ROI and better employee performance. Read now to discover best practices for making sure your new employees catch on quickly.
Posted: 04 Aug 2014 | Published: 28 Feb 2014


The Realities of Single Sign-On
sponsored by PistolStar, Inc.
WHITE PAPER: Single Sign-On has emerged as a significant technology that resolves a major issue for organizations with multiple platforms, servers and applications requiring unique usernames and passwords for access.
Posted: 13 Jun 2008 | Published: 01 Jan 2006

PistolStar, Inc.

Virtual Firsthand Training – A New Dimension of SAP® Education
sponsored by SAP America, Inc.
WHITE PAPER: This paper describes how new virtual learning options from the SAP® Education organization fulfill the requirements of many companies and consultants. Continue reading to learn how they reduce training investments, meet various needs, and offer a flexible learning approach.
Posted: 28 Sep 2010 | Published: 28 Sep 2010

SAP America, Inc.

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics
sponsored by Verint Systems
WHITE PAPER: As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Published: 01 Apr 2008

Verint Systems

Informal Learning: Extending the Impact of Enterprise Ideas and Information
sponsored by Adobe Systems, Inc.
WHITE PAPER: Forward-thinking organizations are turning to enterprise learning in their quest to be better informed, better skilled, better supported at the point of need, and more competitive in their respective marketplaces.
Posted: 10 Apr 2008 | Published: 01 Apr 2007

Adobe Systems, Inc.

Recruit and Build the Right Team for your Service Desk
sponsored by Citrix Online UK
WHITE PAPER: An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
Posted: 16 May 2011 | Published: 16 May 2011

Citrix Online UK

To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
WHITE PAPER: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: 10 Mar 2008 | Published: 01 Mar 2008

Parature, Inc.

The Seven Best Practices of Highly Effective eDiscovery Practitioners: Powerful Lessons in eDiscovery Success
sponsored by Guidance Software, Inc.
WHITE PAPER: The Seven Best Practices of Highly Effective eDiscovery Practitioners article provides legal professionals with insight on how they and other members of the eDiscovery team can achieve a repeatable, defensible in-house eDiscovery process. Read this paper to learn so much more.
Posted: 15 Apr 2010 | Published: 15 Apr 2010

Guidance Software, Inc.

Adoption Readiness Tool (ART) Training and Services
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Well-trained users are more productive and more successful in carrying out their roles. This whitepaper looks at what companies can do to build custom training and documentation.
Posted: 12 Nov 2013 | Published: 01 Jan 2013

Hewlett-Packard Enterprise
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