Referral Programs

WHITE PAPER: Automated order management software can be expensive and complex to implement. Read this white paper to learn how leveraging SaaS for order processing automation can save you time and money.

Posted: 18 May 2012 | Published: 18 May 2012

WHITE PAPER: Learn how to grow your managed services business with the use of a strategic marketing plan. This white paper outlines five steps to expand your clientele.   

Posted: 24 Apr 2012 | Published: 24 Apr 2012

WHITE PAPER: Learn how your business can benefit from business process outsourcing (BPO) for finance and accounting, as well as critical factors in building a BPO relationship.

Posted: 15 Feb 2012 | Published: 15 Feb 2012

WHITE PAPER: Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

WHITE PAPER: This paper details why a brand management tool can efficiently streamline your print and digital operations for better content management, marketing and brand consistency. Read on to learn how you can implement this tool in your current print and digital operations and gain more control over your brand's day-to-day messages.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: Want to improve your business agility and efficiency without losing your current business processes? Look to application modernization. Read this case study to discover how a government agency was able to achieve operational flexibility and efficiency by modernizing its applications to a service-oriented architecture (SOA).

Posted: 15 Mar 2012 | Published: 15 Mar 2012

WHITE PAPER: With new technologies—such as planning and analysis solutions powered by IBM Cognos® software—companies are automating the process, getting faster reports and data that fuel “what is” and “what if” scenarios. Read this paper to learn more.

Posted: 15 Oct 2010 | Published: 15 Oct 2010

WHITE PAPER: This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system.

Posted: 18 May 2012 | Published: 18 May 2012

WHITE PAPER: Loyal customers are the lifeblood of a business. Read this paper for a discussion, given by executives Don Peppers and Melissa Boxer, of the four key principles of success in gaining customer loyalty.

Posted: 02 Apr 2010 | Published: 02 Apr 2010

WHITE PAPER: Discover the concept of data as it pertains to marketing, and particularly as it is supported by data quality functions inside of the broader EIM framework. This white paper reviews how to improve your customer data for marketing effectiveness.

Posted: 05 Jan 2011 | Published: 05 Jan 2011