Real-time CRM Analytics

WHITE PAPER: Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

Posted: 26 Apr 2012 | Published: 26 Apr 2012

WHITE PAPER: This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.

Posted: 25 Apr 2012 | Published: 25 Apr 2012

WHITE PAPER: Learn how decision management optimizes and automates high-volume decisions to create successful outcomes. Read this white paper to learn how decision management makes it possible to use predictive analytics as an integral part of real-time decision process.

Posted: 18 Nov 2010 | Published: 18 Nov 2010

WHITE PAPER: Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships.

Posted: 19 Apr 2012 | Published: 19 Apr 2012

WHITE PAPER: Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.

Posted: 21 Nov 2011 | Published: 21 Nov 2011

WHITE PAPER: Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.

Posted: 18 May 2012 | Published: 18 May 2012

WHITE PAPER: This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions.

Posted: 16 Apr 2012 | Published: 16 Apr 2012

WHITE PAPER: This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.

Posted: 16 Apr 2012 | Published: 16 Apr 2012

WHITE PAPER: In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: Read this paper to learn how to leverage location analytics to solve your sales, customer relationship management (CRM), and marketing challenges. Combining business intelligence (BI) data with cartographic tools can reveal hidden information and make sense out of the chaos of your data.

Posted: 23 Mar 2012 | Published: 23 Mar 2012