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Quality Control

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ALSO CALLED: Data Quality Control, Total Quality Management, TQM, Quality Standards
DEFINITION: Quality of Experience (QoE or QoX) is a measure of the overall level of customer satisfaction with a vendor. QoE is related to but differs from Quality of Service(QoS), which embodies the notion that hardware and software characteristics can be measured, improved and perhaps guaranteed. In contrast, QoE expresses user satisfaction both objectively and subjectively. The QoE paradigm can be applied to  … 
Definition continues below.
Quality ControlWhite Papers (View All Report Types)
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Inventory Optimization Can Increase Your Profitability
sponsored by IBS, International Business Systems
WHITE PAPER: The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs.
Posted: 03 Apr 2008 | Published: 01 Oct 2007

IBS, International Business Systems

Top 10 Tips on Getting Started with Speech Analytics
sponsored by Verint Systems
WHITE PAPER: By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.
Posted: 03 Apr 2008 | Published: 01 Dec 2007

Verint Systems

Enterprise Strategies to Improve Application Testing: Optimized Test Environments Speed the Deployment of Reliable Applications
sponsored by IBM
WHITE PAPER: Princeton Softech Optim™ enables IT organizations to meet even the most complex application testing challenge by providing all the fundamental components of an effective test data management strategy.
Posted: 14 Mar 2008 | Published: 01 Dec 2005

IBM

Reducing risk through requirements-driven quality management: An end-to-end approach
sponsored by HP
WHITE PAPER: When IT initiates a project, the department makes a commitment to the business to ensure quality and success when it is deployed. Learn how requirements management helps IT quantify project risks and make informed decisions about resource allocation.
Posted: 22 Feb 2008 | Published: 01 Feb 2008

HP

Scalable Data Quality: A Seven Step Plan for Any Size Organization
sponsored by Melissa Data Corp
WHITE PAPER: No matter the size of your business, data quality is an absolute requirement for success. Learn the seven steps you need to develop a plan for data quality - one that scales to your growing business needs.
Posted: 07 Jun 2007 | Published: 01 Jun 2007

Melissa Data Corp

Delivering Applications with Confidence: Using Continuous Integrated Testing
sponsored by Compuware Corporation
WHITE PAPER: Learn about continuous integrated testing (CIT) as an alternative to the traditional unit and functional testing approach that allows development and QA to work together, enabling more efficient production of quality applications.
Posted: 15 May 2006 | Published: 01 Mar 2006

Compuware Corporation

Journey towards Zero Defects: Challenges, Best Practices and Testing Models
sponsored by Wipro Technologies
WHITE PAPER: Organizations face different challenges at different levels of testing maturity. Testing Maturity Model (TMM) and Test Process Improvement (TPI) are two of the contemporary testing maturity models discussed in this paper.
Posted: 10 Nov 2005 | Published: 01 Nov 2005

Wipro Technologies
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QUALITY CONTROL DEFINITION (continued): …  any consumer-related business or service. It is often used in information technology (IT) and consumer electronics.To some extent, QoE is user-dependent because some customers are easier to please than others. The best QoE evaluations are obtained by polling or sampling a large number of subscribers. Major factors that affect QoE include cost, reliability, efficiency, privacy, security, interface user-friendliness and user confidence. Environmental variables that can influence QoE include the user's terminal hardware (for example, hard-wired or cordless telephone set), the working environment … 

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