SIP: Enhancing Communication
sponsored by NACR
WHITE PAPER:
This whitepaper discusses what SIP is, the challenge of implementing it, and how it can help your enterprise meet your communications needs.
Posted: 10 Feb 2012 | Published: 10 Feb 2012
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The Lync Server Dial Plan: An Introduction to Preparing for Implementation
sponsored by Global Knowledge
WHITE PAPER:
Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Gartner: The role of the IT department in mergers and acquisitions
sponsored by ComputerWeekly.com
WHITE PAPER:
Mergers and acquisitions (M&As) are among the biggest challenges for enterprises and their IT organisations to navigate. Conventional leadership and management techniques often are not enough.
Posted: 24 Oct 2011 | Published: 24 Oct 2011
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Data Center Efficiency in the Virtual Era: Step 3 - Automate
sponsored by Dell, Inc. and Intel
WHITE PAPER:
This final installment of a three-part series explores how automation builds on the stable, efficient base formed by a standardized, simplified, virtualized infrastructure to create a scalable resource to serve business needs.
Posted: 31 Aug 2010 | Published: 31 Aug 2010
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City University London Policy Challenge Report: Removing barriers to government using SME IT suppliers
sponsored by ComputerWeekly.com
WHITE PAPER:
The present need to radically cut public expenditure provides a once in a generation opportunity to transform the efficiency of the public sector. In order to achieve this, the public sector needs to radically change its current business processes to achieve greater efficiency.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Pragmatic ITIL: Bridging the Gulf between Theory and Practice
sponsored by Nimsoft, Inc.
WHITE PAPER:
While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
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G-Cloud Report: Service Management, Organisation & Governance Approach
sponsored by ComputerWeekly.com
WHITE PAPER:
Phase 1 of the Government Data Centre Strategy Programme identified the feasibility of consolidating existing Public Sector data centres and accelerating the provision of cloud computing to the Public Sector (G-Cloud) and suitable offerings and procurement terms (Application Store) for all UK Public Sector organisations.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Open Group: FAIR -ISO/IEC 27005 Cookbook
sponsored by ComputerWeekly.com
WHITE PAPER:
The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.
Posted: 24 Oct 2011 | Published: 24 Oct 2011
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Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER:
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
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Orchestrated Service Management: A new process-driven approach to ITSM that addresses cost, visibility and usability challenges
sponsored by SERENA Software, Inc.
WHITE PAPER:
This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.
Posted: 04 Apr 2012 | Published: 04 Apr 2012
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