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Professional Services Administration White Papers (View All Report Types)
 
Professional Services Automation (PSA) Buyer's Guide
sponsored by FinancialForce
WHITE PAPER: This PSA buyer's guide provides an overview of important trends, business processes and selection criteria to help project-and services-based businesses evaluate and choose PSA applications that will provide the level of insight, management and control needed to improve productivity and profitability.
Posted: 30 Dec 2014 | Published: 30 Dec 2014

FinancialForce

Netsurit Moves 12,000 Devices to N-Able
sponsored by N-able Technologies
WHITE PAPER: This case study explains how one MSP was able to leverage the IT channel's #1 RMM and MSP professional services automation (PSA) platform.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

N-able Technologies

Shavlik Customer Update: What is the Conficker worm, referred to as "Downadup"?
sponsored by Shavlik Technologies
WHITE PAPER: This paper describes the risks posed by the Downadup worm and how Shavlik is uniquely suited to help customers respond quickly. Read this brief paper to learn how Shavlik makes it easy for users to do targeted installation of solutions that automate and control patch and configuration management processes while minimizing operational impact.
Posted: 11 Feb 2009 | Published: 11 Feb 2009

Shavlik Technologies

Integrating Cloud Backups Into Your MSP Management Platforms
sponsored by Intronis
WHITE PAPER: In this white paper, you will learn how to integrate offsite backup services into existing remote monitoring management (RMM) and professional services automation (PSA) platforms.
Posted: 22 Jul 2013 | Published: 22 Jul 2013

Intronis

Job Scheduling Evolution: Workflows, Workloads and Automation in IT
sponsored by CA Technologies.
WHITE PAPER: CA provides extended capabilities for users to address integration requirements, standardization of procedures, and compliance initiative in the data center through the combination of workflow and Workload Automation.
Posted: 06 Mar 2008 | Published: 01 Jan 2007

CA Technologies.

Business Analytics and Optimization for the Intelligent Enterprise
sponsored by IBM
WHITE PAPER: It’s easy to understand why business leaders regard their experience and intuition as inadequate tools for optimizing their enterprises.
Posted: 14 Dec 2010 | Published: 14 Dec 2010

IBM

Create a Referral Program to Grow Your IT Business
sponsored by ConnectWise
WHITE PAPER: The primary mode of growth for most technology provider businesses is by good, old word of mouth.  Yet, many businesses have not established an official referral program to capture as many referrals as possible.  Check out this guide to find the proven best strategies for creating the perfect referral program for your business.
Posted: 16 Jul 2013 | Published: 16 Jul 2013

ConnectWise

The Benefits Of Content as a Service: Smarter SaaS
sponsored by SAP
WHITE PAPER: Read this white paper to discover the benefits of CaaS and address employee training needs at any size.
Posted: 29 Jan 2015 | Published: 29 Jan 2015

SAP

F & B Chain Uses Acumatica To Manage Accounting and Centralize Business Processes
sponsored by Acumatica
WHITE PAPER: By switching to a SaaS model running on Windows Azure, KFC Singapore saved about $50,000 in IT resources. Access this case study to find out which SaaS product allowed KFC Singapore to utilize the best in data center architecture, database administration, security, and helpdesk support.
Posted: 09 Feb 2015 | Published: 15 Jan 2015

Acumatica

Master the Lifecycle of Work to Eliminate Project Pandemonium
sponsored by Workfront
WHITE PAPER: This white paper considers the lifecycle of work - a 7 step methodology to bolster project success and task management. Read on to see how your project teams can finally focus on the bigger picture and not just the tasks at hand.
Posted: 29 Jan 2015 | Published: 29 Jan 2015

Workfront
 
 
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