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Professional Services Administration

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Professional Services AdministrationWhite Papers (View All Report Types)
 
Netsurit Moves 12,000 Devices to N-Able
sponsored by N-able Technologies
WHITE PAPER: This case study explains how one MSP was able to leverage the IT channel's #1 RMM and MSP professional services automation (PSA) platform.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

N-able Technologies

Job Scheduling Evolution: Workflows, Workloads and Automation in IT
sponsored by CA Technologies.
WHITE PAPER: CA provides extended capabilities for users to address integration requirements, standardization of procedures, and compliance initiative in the data center through the combination of workflow and Workload Automation.
Posted: 06 Mar 2008 | Published: 01 Jan 2007

CA Technologies.

Business Analytics and Optimization for the Intelligent Enterprise
sponsored by IBM
WHITE PAPER: It’s easy to understand why business leaders regard their experience and intuition as inadequate tools for optimizing their enterprises.
Posted: 14 Dec 2010 | Published: 14 Dec 2010

IBM

Shavlik Customer Update: What is the Conficker worm, referred to as "Downadup"?
sponsored by Shavlik Technologies
WHITE PAPER: This paper describes the risks posed by the Downadup worm and how Shavlik is uniquely suited to help customers respond quickly. Read this brief paper to learn how Shavlik makes it easy for users to do targeted installation of solutions that automate and control patch and configuration management processes while minimizing operational impact.
Posted: 11 Feb 2009 | Published: 11 Feb 2009

Shavlik Technologies

Integrating Cloud Backups Into Your MSP Management Platforms
sponsored by Intronis
WHITE PAPER: In this white paper, you will learn how to integrate offsite backup services into existing remote monitoring management (RMM) and professional services automation (PSA) platforms.
Posted: 22 Jul 2013 | Published: 22 Jul 2013

Intronis

Create a Referral Program to Grow Your IT Business
sponsored by ConnectWise
WHITE PAPER: The primary mode of growth for most technology provider businesses is by good, old word of mouth.  Yet, many businesses have not established an official referral program to capture as many referrals as possible.  Check out this guide to find the proven best strategies for creating the perfect referral program for your business.
Posted: 16 Jul 2013 | Published: 16 Jul 2013

ConnectWise

Software-Defined Storage — Enabling the Next-Generation Enterprise IT Infrastructure
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This white paper highlights an SDS platform that provides end-to-end solutions that fully meet performance, availability, support, and scalability needs.
Posted: 08 Dec 2014 | Published: 08 Dec 2014

Dell, Inc. and Intel®

Get More Work Done: A Manager's Guide to Mixing Agile and Waterfall
sponsored by AtTask
WHITE PAPER: This white paper dives into the differences between the Agile and Waterfall methodologies in relation to software development, the pros and cons of each, best use cases, and a roadmap for mixing the two.
Posted: 20 Nov 2014 | Published: 20 Nov 2014

AtTask

The Real SaaS Manifesto - Defining “Real-SaaS” and how it can benefit your business
sponsored by Workday
WHITE PAPER: This whitepaper defines "Real SaaS" and explains how it can benefit your business. It explains how SaaS works and what's important to consider when evaluating solutions.
Posted: 09 Dec 2014 | Published: 04 Sep 2012

Workday

Five Critical Steps to Achieving an Effective Application Security Program
sponsored by IBM
WHITE PAPER: Discover steps you can incorporate into every phase of the development process to improve your application security, and get an overview of application threats and the types of risks to prioritize and remediate.
Posted: 08 Oct 2014 | Published: 31 Dec 2013

IBM
 
 
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