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WHITE PAPER: The CIO needs to ensure that the IT function is in a position to help the organization benefit from opportunities that present themselves, creating a flexible IT environment that can exploit existing and emerging technologies to best advantage.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: CIOs today must have complete visibility into the health of their business services in order to adapt and survive in today's increasingly complex IT environment. Learn how you can leverage an analytics solution that can enable proactive solutions to problems with your applications and infrastructure as they arise.

Posted: 06 Mar 2012 | Published: 06 Mar 2012

WHITE PAPER: Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do?

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Mergers and acquisitions (M&As) are among the biggest challenges for enterprises and their IT organisations to navigate. Conventional leadership and management techniques often are not enough.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions.

Posted: 07 May 2012 | Published: 07 May 2012

WHITE PAPER: Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

WHITE PAPER: Download this paper to learn how to prepare for an OS migration, identify potential application compatibility problems, and what software compatibility options are available to you today.

Posted: 17 Aug 2010 | Published: 17 Aug 2010

WHITE PAPER: In enterprises that use a wide portfolio of telecom services, managing those services can consume substantial staff resources. This paper details a solution to free up time for other things by streamlining the management of networking services.

Posted: 22 Jan 2007 | Published: 22 Jan 2007

WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

Posted: 04 Jan 2012 | Published: 04 Jan 2012

WHITE PAPER: Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.

Posted: 04 Jan 2012 | Published: 04 Jan 2012