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PTT White Papers (View All Report Types)
sponsored by ServiceNow
WHITE PAPER: In this white paper, IDC crystallizes the economic benefits of IT service automation. Read on to learn the average annual benefits of IT service automation over five years.
Posted: 21 May 2015 | Published: 31 Dec 2014


Evaluating RMM Solutions Three key criteria for growth-oriented MSPs
sponsored by Solarwinds N-able
WHITE PAPER: This guide gives you three criteria to consider when choosing the RMM solution that's best for your business.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

The CIO’s Guide to Evaluating IT Sourcing Options
sponsored by Windsor Group
WHITE PAPER: This white paper will assist you in evaluating your IT sourcing options, and choosing the right provider that can help you save considerable time and money. Learn how to leverage your service provider to transcend IT performance expectations.
Posted: 14 Apr 2016 | Published: 14 Apr 2016

Windsor Group

Eight Essential Helpdesk Tools Every MSP Needs
sponsored by Solarwinds N-able
WHITE PAPER: Everyone knows that you need the right tools for the job. The problem is that there are so many tools on the market that it is hard to determine which are best for your business. Access this white paper to learn about the eight must-have tools for your MSP business.
Posted: 20 Apr 2016 | Published: 06 Apr 2016

Solarwinds N-able

5 Key Initiatives to Optimize Service Delivery
sponsored by ServiceNow
WHITE PAPER: To optimize the productivity and happiness of the workforce, it's critical that they see the service desk as effective, pleasant, and easy to work with. This Forrester resource reveals 5 key initiatives that can maximize the effectiveness of your service desk.
Posted: 11 Mar 2016 | Published: 18 Sep 2015


Service Desk Management: 5 Tips to Increase the Efficiency of Your Service Team
sponsored by ConnectWise
WHITE PAPER: In this white paper, explore 5 tips you can implement before your service desk ticketing gets too bogged down, including: evaluate your dispatch strategy, keep resources billable, and 3 more. Additionally, explore the benefits of the cloud and services automation when it comes to leveraging these tips.
Posted: 20 Jan 2016 | Published: 20 Jan 2016


Today's State of Work: The Productivity Drain
sponsored by ServiceNow
WHITE PAPER: This resource presents the results from interviews with nearly 1,000 managers at companies across the globe. Read on to learn 3 reasons why administrative duties takes up so much time and to discover a solution that can make work IT processes more productive.
Posted: 04 Mar 2016 | Published: 04 Mar 2016


Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This IDC Research report provides an analysis of the business value that 10 businesses are achieving with cloud-based IT service management services. Read on to increase service management productivity across your business by automating repeatable processes, and more.
Posted: 20 Jun 2016 | Published: 31 Mar 2015


Beginner's Guide to SSL Certificates: Making the Best Choice When Considering Your Online Security Options
sponsored by Symantec Website Security Solutions
WHITE PAPER: This helpful guide explains how the effective implementation of SSL certificates is critical to protecting your customers, earning their trust, and ensuring your success when it comes to conducting business online.
Posted: 08 Jan 2015 | Published: 10 Jun 2013

Symantec Website Security Solutions

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel
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