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Jun 19, 2013

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PSA White Papers (View All Report Types)

Optimizing Service – Driven Businesses sponsored by Ramco Systems WHITE PAPER: This white paper introduces an approach to service resource and planning (SRP) that allows you to tackle the challenges of the professional services sector head-on by gaining true visibility into resource availability, consolidating disparate systems, processes and data, and more. Posted: 09 May 2013 \| Published: 09 May 2013 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Business Process Management Software \| Business Processes \| Enterprise Asset Management Software \| Enterprise Resource Management \| ERP \| Professional Services Automation Software \| Professional Services Industries \| Service Process Optimization Software

Five Services to Grow Your Business in 2013 sponsored by ConnectWise WHITE PAPER: Uncover details about the top five services you should be offering to your clients in 2013 and learn how an integrated Professional Services Automation (PSA) solution can help you effectively and efficiently deliver and manage these services. Posted: 21 Dec 2012 \| Published: 21 Dec 2012 TOPICS: CRM \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Help Desk Management \| Help Desk Management Services \| Identity Management \| Intrusion Prevention \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Mobile Device Management \| Network Operations Centers \| Network Service Providers \| Professional Services Automation Software \| VoIP

Job Scheduling Evolution: Workflows, Workloads and Automation in IT sponsored by CA Technologies. WHITE PAPER: CA provides extended capabilities for users to address integration requirements, standardization of procedures, and compliance initiative in the data center through the combination of workflow and Workload Automation. Posted: 06 Mar 2008 \| Published: 01 Jan 2007 TOPICS: Business Process Automation \| Integration \| Job Scheduling Software \| Process Control Software \| Process Management \| Professional Services Automation Software \| Security \| Workflow Software \| Workforce Planning

Business Analytics and Optimization for the Intelligent Enterprise sponsored by IBM WHITE PAPER: It’s easy to understand why business leaders regard their experience and intuition as inadequate tools for optimizing their enterprises. Posted: 14 Dec 2010 \| Published: 14 Dec 2010 TOPICS: Business Intelligence \| Business Performance Management \| Business Process Management \| Enterprise Content Management \| Information Management \| Professional Services Automation Software

Shavlik Customer Update: What is the Conficker worm, referred to as "Downadup"? sponsored by Shavlik Technologies WHITE PAPER: This paper describes the risks posed by the Downadup worm and how Shavlik is uniquely suited to help customers respond quickly. Read this brief paper to learn how Shavlik makes it easy for users to do targeted installation of solutions that automate and control patch and configuration management processes while minimizing operational impact. Posted: 11 Feb 2009 \| Published: 11 Feb 2009 TOPICS: Authentication \| Data Security \| Financial Management \| Hackers \| Network Security \| Patch Management \| Professional Services Automation Software \| Vulnerability Management \| Worms

Gamification: Using Virtual Awards and Recognition to Motivate your Sales Team sponsored by ConnectWise WHITE PAPER: Discover how utilizing recognition and rewards through achievement systems in business application software can help your organization not only boost morale but also improve quality of sales and increase profitability. Posted: 28 Dec 2012 \| Published: 28 Dec 2012 TOPICS: Applications Management \| Applications Software \| Employee Performance Management (EPM) \| Sales \| Sales Channels \| Sales Force Automation \| Sales Representatives

Myths, Pitfalls and Realities of Configure Price Quote Software sponsored by Apttus WHITE PAPER: Configure, price, quote (CPQ) software has a bad reputation in the enterprise application world for being costly and difficult to deploy. Check out this white paper to learn common myths associated with CPQ applications, and discover a practical guide to help you decide if and how CPQ software deployment is right for your business. Posted: 28 Mar 2013 \| Published: 28 Mar 2013 TOPICS: Application Deployment \| Application Integration \| Price Quotes \| Pricing \| Sales \| Sales and Marketing Software \| Software \| Software Architectures \| Software Implementation

Four starting points for effective IT project and portfolio management sponsored by Hewlett-Packard Company WHITE PAPER: This paper provides important insights into the root causes of project failures and misalignment with business unit expectations, along with possible solutions. It illustrates the path to optimized project and portfolio management from four different starting points, and provides step-by-step advice to help you reach new milestones quickly. Posted: 02 May 2013 \| Published: 31 Aug 2012 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Portfolio Management (IT Management) \| Project Management \| Project Management Software \| Project Portfolio Management

Nation’s top sports franchise transforms fan experience sponsored by HP & Intel® WHITE PAPER: Access this white paper to discover how one of the nation's top athletic franchises collaborated with HP Services consultants to plan and smoothly transition to a virtualized IT infrastructure. Learn how these services help them free up their IT team for more business-critical tasks. Posted: 21 Sep 2012 \| Published: 21 Sep 2012 TOPICS: Data Center Consolidation \| Data Center Design \| Data Center Management \| Data Center Networking \| Data Centers \| Hardware \| Server Hardware \| Server Management \| Software

Essential Guide: Project and Portfolio Management: Analyzing Business Project Needs sponsored by Rally Software WHITE PAPER: View this informative resource to learn more about proper sequencing, marketing a software project and how you can keep everything under control with the right tools. It provides a step-by-step process on managing customer driven software development as well as other important steps. Posted: 20 Dec 2012 \| Published: 20 Dec 2012 TOPICS: Customer Service \| Project Management \| Project Management Software \| Project Portfolio Management

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