PRM Software

WHITE PAPER: Access this white paper to discover a tool that provides high availability and disaster recovery through continuous data protection without the need for specialized hardware.

Posted: 30 Oct 2012 | Published: 29 Jun 2012

WHITE PAPER: This exclusive resource explores the factors influencing the changing commerce landscape, including the impact mobility and social networking are having on the customer experience, and outlines technology tools from Oracle designed to help you optimize your customer experience management strategies.

Posted: 12 Dec 2012 | Published: 12 Dec 2012

WHITE PAPER: Today, customers hold the buying power – not marketing. In fact, research shows that 73% of customers will be loyal to brands that deliver a great customer experience. Read this paper to discover how the customer experience is driving business value and learn the 3 key principles  of delivering an exceptional experience.

Posted: 13 Dec 2012 | Published: 13 Dec 2012

WHITE PAPER: Access this executive strategy brief to explore the role of service and support in creating great customer experiences. Learn the service goals market leaders use, how to empower new service experiences, and how to create and manage great customer experiences across all channels, touchpoints, and devices.

Posted: 26 Dec 2012 | Published: 31 Jul 2012

WHITE PAPER: The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience.

Posted: 14 Dec 2012 | Published: 14 Dec 2012

WHITE PAPER: This White Paper is intended to help organizations who are attempting to set up an enterprise architecture practice. It shows how organizations can use a modular, iterative, and incremental approach in order to develop an architectural capability that is otherwise a large and complex undertaking.

Posted: 20 Oct 2011 | Published: 15 Oct 2010

WHITE PAPER: The Embarcadero Developer Survey was conducted throughout the months June and July 2010 and encompasses responses from a wide array of application developers worldwide. The purpose of the survey was to collect information about the top developer trends, challenges, key initiatives, and current tools being used.

Posted: 21 Oct 2011 | Published: 10 Aug 2010

WHITE PAPER: In recent years C-level executives in many of the world's largest and most successful organizations have been forced to introduce a wide range of cost-cutting measures as macroeconomic forces continue to create a challenging and uncertain trading environment.

Posted: 20 Oct 2011 | Published: 06 Jan 2011

WHITE PAPER: Borrowed from the Japanese term for “chatter,” pecha kuchahas been praised as the new way to communicate in business.

Posted: 20 Oct 2011 | Published: 27 Oct 2010

WHITE PAPER: Exceptional customer service can be a major differentiator in today's market. However, with more communication channels than ever before, devising an effective strategy can be difficult. Inside this paper learn 6 tips for achieving stellar customer service and find out how the right CRM tool can help set you apart from the competition.

Posted: 10 Dec 2012 | Published: 10 Dec 2012

WHITE PAPER: The SCA specifications define a programming model for assembling software services in a service-oriented architecture that offers great flexibility and agility.

Posted: 21 Jul 2008 | Published: 01 Jan 2007

WHITE PAPER: This white paper discusses key issues surrounding configuration management and compliance, such as the IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements.

Posted: 08 Jan 2009 | Published: 01 Nov 2007

WHITE PAPER: In this paper learn what Configuration auditing entails verifying the configurations of all assets in the environment to make sure they have the correct settings. This includes auditing new assets, monitoring for changes and verifying that planned changes are carried out properly.

Posted: 02 Aug 2010 | Published: 02 Aug 2010

WHITE PAPER: The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.

Posted: 01 Sep 2011 | Published: 31 Aug 2011

WHITE PAPER: Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.

Posted: 28 Mar 2012 | Published: 14 Feb 2011

WHITE PAPER: The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.

Posted: 15 Jul 2011 | Published: 15 Jul 2011

WHITE PAPER: Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

Posted: 26 Sep 2007 | Published: 01 Sep 2007

WHITE PAPER: This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.

Posted: 20 Feb 2009 | Published: 20 Feb 2009

WHITE PAPER: This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.

Posted: 11 Sep 2009 | Published: 11 Sep 2009

WHITE PAPER: This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.

Posted: 14 Aug 2008 | Published: 14 Aug 2008

WHITE PAPER: CVE is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. Read this paper to learn how to link strategy and operations with CVE for better customer loyalty and margins.

Posted: 02 Sep 2010 | Published: 02 Sep 2010

WHITE PAPER: This white paper contains a sampling of real business results that organizations in a variety of industries worldwide have achieved by implementing Oracle Exadata. Read now to learn more.

Posted: 26 Mar 2012 | Published: 31 Dec 2011

WHITE PAPER: This paper will guide you through the process of understanding organizational requirements, which will dictate which software is the best fit to meet your needs and accomplish your goals. Based on these organizational requirements, we provide an evaluation checklist to evaluate various solutions.

Posted: 04 Nov 2011 | Published: 04 Nov 2011

WHITE PAPER: With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.

Posted: 22 Mar 2011 | Published: 01 Feb 2010